Customer Success Administration Specialist (REMOTE)

At Integrity Support, Inc. (CheckpointEHR.com) we are passionate about “serving those who serve others”. Most companies define success by the number of dollars but we define our success by the number of lives changed daily by our team using their service-hearted talents specializing in the Behavioral Health industry offering cloud based electronic health records (EHR), clearinghouse, and billing software.

If you think you have what it takes to join our team and are looking for a growing opportunity with a purpose to serve, have valuable contribution, and impact on lives that matter – keep reading.

Job Description
The Customer Success Administration Specialist will work remotely to guide, manage, and monitor our customer’s success using our web-based electronic health records application and third-party systems.

The position will work side by side with our customer success specialists, development team, and third-party vendors to successfully deliver high-quality customer service. A self-starter mentality, exemplary communication skills, a professional attitude, and a detail-oriented mind are essential.

The position will be challenged with: “Seeing an opportunity for your superhero self when a customer has been struggling to resolve a complex situation.”, “Sweating the small stuff and caring deeply about a customer’s success”, “Dreaming about ways to improve the software to boost our customer's success”.

What winning in this role looks like:

• Bring an attitude of encouragement, innovation, and collaboration every day.
• Curiosity for continuously learning and perfecting your craft to promote the success of the team and our customers.
• Engaging with customers, government agencies, insurance companies, and vendors in a friendly, professional, and helpful manner.
• An exciting positive communication style that customers can hear you smiling over the phone, in emails, and in other communications.
• Interacting with customers via phone, emails, online conferencing, and other communication channels returning all messages within 24 hours.
• Creating, monitoring, and disabling EDI connections.
• Creating, monitoring, and disabling various add-on features.
• Providing software training and support for customers.
• Assisting in new customer implementation process.
• Managing and monitoring customer claims processing and denials.
• Providing guidance to customers on best practices.
• Generating monthly reports for customers.
• Monitoring customer satisfaction.
• Continually studying and learning how to serve our customers better and more efficiently.

Skills needed to win:

• Must meet "Remote Work Requirements”.
• Associate degree or equivalent (Required)
• One year customer service experience (Preferred)
• Experience with EDI or 837P claim files. (Preferred)
• Experience with Microsoft Office (Outlook, Word, Excel, Teams)
• Ability to maintain personal health information confidentiality (HIPAA)
• Keen attention to detail, strong problem-solving abilities, and a solid knowledge base are essential.
• Excellent verbal and written communication skills with the ability to interact at all levels of the organization (internal and external).
• Independence and self-motivation with strong team skills are essential to working with others collaboratively and remotely.
• Ability to thrive in an entrepreneurial environment.
• Ability to multitask, prioritize, and manage time efficiently.

Work hours/location

• Full-time
• 40 hours/week, 8am -5pm Eastern, Mon-Fri
• Work remotely from home in Louisiana, North Carolina, Tennessee.

Benefits

• Salary compensatory with education and experience
• A no gossip, growth-oriented, fun, and supportive environment
• Paid Time Off Days: 15
• Holidays: 11
• Volunteer Days: 5
• Retirement plan: 401k with 4% company match
• Tuition reimbursement: $2,500/yr.
• Health insurance assistance: $300/mo.
• Internet reimbursement
• Company Provided computer and/or cell phone.