Director of Membership & Guest Services

Director of Membership & Guest Services

$94,973.55 per year

Regular, Full-Time

The Oregon Museum of Science and Industry (OMSI) mission is to inspire curiosity through engaging science learning experiences, foster experimentation and the exchange of ideas, and stimulate informed action. Join our team as the Director of Membership and Guest Services and be a part of igniting an education transformation at the intersection of science and technology that spreads opportunities across the Northwest!

The Director of Membership & Guest Services is responsible for the development, oversight and implementation of strategies that grow OMSI's Membership and community outreach programs while providing strategic direction to the Guest Services and Program Sales teams to continually improve member, visitor, and participant experience.

This position is accountable for membership and group customer acquisition, retention, and stewardship through the development of promotional campaigns, membership appeals, special cultivation events, and other strategies; enhancing the museum admissions experience; designing budgets and plans that ensure progress toward target goals; strengthening partnerships with Pacific Northwest schools and community organizations; and providing ongoing support and direction to staff activating the strategies.

Collaborating with teams across the organization, the position will support OMSI's strategic objectives and values with a focus on staff development, cultural competency, guest relations management, and leveraging data to achieve financial and participation goals.

Position is eligible for a competitive benefits package that includes:

• 2 weeks of vacation per year with no waiting period. Hours carry over year to year up to 200 hours.
• 2 weeks of sick time per year with no waiting period. Hours carry over year to year up to 520 hours.
• 12 Personal / Cultural Days per year.
• Multiple health plans to choose from with employee premiums paid 86% by OMSI
• 403b Retirement with employer match eligibility
• Free annual OMSI Family Membership ($140 annual value)
• Reciprocal Employee Attractions Pass – valid for unlimited free general admission for two at 25 Oregon cultural attractions.
• Inclusion-centered professional development opportunities
• Employee-led rewards and recognition program
• Discounts on summer programs for employee's children

Click here for a comprehensive list of responsibilities and to apply. Position closes May 15, 2024.

All are welcome at OMSI.

OMSI is an Equal Opportunity Employer.

As an equal opportunity employer, we are committed to recruiting, hiring, developing, and retaining individuals from a diverse candidate pool regardless of race, age, ethnicity, religion, creed, sexual orientation, gender identity/expression, citizenship status, marital status, national origin, physical or mental disability, or any other legally protected status.

Equity, diversity, and inclusion guide our process as we build a team that represents a variety of backgrounds, perspectives, and skills so that we can better reflect and serve our community.

We strongly invite applications from candidates who share our commitment to diversity.