Customer Success Specialist

RANDYS Worldwide is seeking a dynamic and detail-oriented Customer Liaison Specialist to join our team at the Everett, WA Corporate Office. This role will serve as a pivotal link between Finance, Sales, Supply Chain, and our National Customer base, ensuring smooth communication and resolution of issues.

Essential Duties & Responsibilities:

• Serve as the primary point of contact for assigned customer accounts to review and process dispute claims, maintaining accurate and up-to-date records of dispute and deduction tasks.
• Play an essential role in assisting RANDYS in developing, implementing, and monitoring standard operating procedures to ensure timely research and resolution of deductions and disputes.
• Work collaboratively with Finance, Customer Service, Sales, and Supply Chain teams to gather and analyze information from multiple sources for dispute resolution, including handling a high volume of data entry tasks with precision and efficiency.
• Maintain pertinent dispute and deduction data, utilizing proficiency in Excel for data entry, analysis, and reporting. This includes accurately inputting large quantities of data while ensuring data integrity and consistency.
• Utilize advanced Excel functions and techniques to organize and manipulate data effectively, such as VLOOKUP, PivotTables, and data validation, to streamline processes and improve efficiency in data management.
• Collaborate with cross-functional teams to create and distribute weekly and monthly reporting of trends and recovery rates, utilizing insights derived from data analysis to identify areas for improvement and drive informed decision-making.
• Ability to process a high volume of data in a timely fashion while maintaining attention to detail, accuracy, and adherence to established procedures.
• Demonstrate a commitment to maintaining high standards of accuracy and customer service in all interactions, ensuring that data entry and resolution processes meet or exceed company standards.
• Participate in special projects and initiatives to drive continuous improvement and enhance the customer experience, utilizing data-driven insights to identify opportunities for process optimization and efficiency gains.
• Perform other duties as assigned by the Accounts Receivable Manager, demonstrating flexibility and adaptability to meet the evolving needs of the organization.

Preferred Education and Experience:

• 3+ years of experience in customer service, account management, or related roles, preferably in a manufacturing or distribution environment
• Knowledge of standard accounts payable policies, procedures, and regulations.
• Intermediate level of expertise with Excel and comfortable working with technology.
• Experience with Great Plains or a similar main frame accounting software package, but not required

Knowledge and Personal Attributes:

• Must demonstrate passion and enthusiasm for the Company vision; motivate, lead, and empower others to achieve Company goals.
• Excellent communication skills, both written and verbal, with the ability to effectively interact with customers and internal stakeholders.
• Strong analytical skills with proficiency in Excel for data entry, analysis, and reporting.
• Detail-oriented with a commitment to maintaining high standards of accuracy in all tasks.
• Ability to multitask, prioritize workload, and meet tight deadlines in a fast-paced environment.