Technical Support Specialist

TekWissen Group

Herndon, VA

Expired: over a month ago Applications are no longer accepted.

Full-Time

Job Description

Overview:

TekWissen Group is a workforce management provider throughout the USA and many other countries in the world. Our client is a manufacturer of electronic instruments and electromechanical devices. They operate through two segments: Electronic Instruments and Electromechanical. The Electronic Instruments segment designs and manufactures analytical, test, and measurement instrumentation for the energy, aerospace, power, research, medical, and industrial markets. The Electromechanical segment provides automation and precision motion control solutions, as well as electrical interconnects, specialty metals, and thermal management systems.

Title: Technical Support Specialist

Work Location: Herndon VA 20171

Duration: 12 Months

Job Type: Contract

Work Type: onsite

Job Description

The Technical Support Specialist is responsible for providing technical support for hardware and software applications to our SkyBitz Tank Monitoring customers via the support portal, email and phone.
You will be responsible for answering hardware and application questions related to software navigation, product configuration and reporting.
We are looking for a dynamic individual with excellent communication skills and a background providing technical support for Hardware and Software platforms!

Key responsibilities include:

Provide technical support and troubleshoot regarding:

Connectivity and wireless signal issues
Differential pressure and sensor technology issues
Product installation assistance to our Value-Added Resellers (VAR) and direct Tank Monitoring customers
Manage the hardware return material authorization (RMA) process for all customers
Collaborate extensively with peers, members of the Customer Experience team and Tank Engineering team
Interact with customers and team members with professionalism and maturity
Manage queue on a daily basis by prioritizing tickets, updating status, and documenting all actions taken
Perform special projects and other duties as assigned

Position Requirements

High school diploma required. Associate degree preferred.
At least 3 years of experience in a customer support role
Proficient in various computer software applications (Excel, Word, Outlook, Access, SFDC & Great Plains)
Demonstrated ability to research and resolve problems using a variety of resources and tools
Strong verbal and written communication skills
Must have good organization and documentation skills
Ability to communicate effectively with internal and external customers
Experience in wireless, chemical, diesel, propane or gasoline industries preferred
Experience with and/or knowledge of computer and/or electrical engineering preferred

Tek Wissen Group is an equal opportunity/affirmative action Employer (m/f/d/v) supporting workforce diversity.