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Direct Workforce Jobs (NOW HIRING)

IntouchCX

Director, Workforce Management

Las Vegas, NV · On-site

$125K - $132K/yr

About the Job We are looking for a Workforce Director to lead a Managed Services Team supporting shared services for enterprise clients. The role ensures the delivery of end-to-end workforce ...

Elevance Health

Director Workforce Management

Atlanta, GA · On-site

$141K - $221K/yr

Director Workforce Management Director Workforce Management. Location: This role requires associates to be in-office 3 days a week , fostering collaboration and connectivity, while providing ...

Elevance Health

Director Workforce Management

Tampa, FL · On-site

$141K - $221K/yr

Director Workforce Management Director Workforce Management. Location: This role requires associates to be in-office 3 days a week , fostering collaboration and connectivity, while providing ...

Elevance Health

Director Workforce Management

Mason, OH · On-site

$141K - $221K/yr

Director Workforce Management Director Workforce Management. Location: This role requires associates to be in-office 3 days a week , fostering collaboration and connectivity, while providing ...

Elevance Health

Director Workforce Management

Tampa, FL · On-site

$141K - $221K/yr

Director Workforce Management Director Workforce Management. Location: This role requires associates to be in-office 3 days a week , fostering collaboration and connectivity, while providing ...

Elevance Health

Director Workforce Management

Mason, OH · On-site

$141K - $221K/yr

Director Workforce Management. Location: This role requires associates to be in-office 3 days a week , fostering collaboration and connectivity, while providing flexibility to support productivity ...

Elevance Health

Director Workforce Management

Chicago, IL · On-site

$141K - $221K/yr

Director Workforce Management. Location: This role requires associates to be in-office 3 days a week , fostering collaboration and connectivity, while providing flexibility to support productivity ...

Elevance Health

Director Workforce Management

Atlanta, GA · On-site

$141K - $221K/yr

Director Workforce Management. Location: This role requires associates to be in-office 3 days a week , fostering collaboration and connectivity, while providing flexibility to support productivity ...

Elevance Health

Director Workforce Management

Tampa, FL · On-site

$141K - $221K/yr

Director Workforce Management. Location: This role requires associates to be in-office 3 days a week , fostering collaboration and connectivity, while providing flexibility to support productivity ...

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Direct Workforce information

See salary details

$25K

$76.4K

$162K

How much do direct workforce jobs pay per year?

As of Jun 23, 2026, the average yearly pay for direct workforce in the United States is $76,417.00, according to ZipRecruiter salary data. Most workers in this role earn between $47,500.00 and $92,000.00 per year, depending on experience, location, and employer.

How does a Direct Workforce professional typically collaborate with other departments to ensure staffing needs are met?

Direct Workforce professionals often work closely with HR, operations, and department managers to assess and fulfill immediate staffing requirements. They coordinate interviews, manage onboarding processes, and respond quickly to changes in demand by reallocating or sourcing additional staff. Regular communication and flexibility are essential, as they must align workforce planning with business objectives and operational schedules. This collaborative approach helps maintain productivity and supports a positive employee experience.

What are the key skills and qualifications needed to thrive as a Direct Workforce employee, and why are they important?

To thrive as a Direct Workforce employee, you generally need a high school diploma or equivalent, good manual dexterity, and the ability to follow instructions accurately. Familiarity with workplace safety protocols and basic equipment operation is often required, with some roles benefiting from OSHA certifications or experience with inventory management systems. Reliability, teamwork, and strong communication are important soft skills for collaborating with supervisors and colleagues in fast-paced environments. These qualities ensure efficient workflow, safety, and quality output in roles that support essential production and operational functions.

What is the difference between Direct Workforce vs Contract Worker?

AspectDirect WorkforceContract Worker
CredentialsTypically required to have company-specific onboarding and certificationsMay need industry-specific certifications, but less company-specific onboarding
Work EnvironmentFull-time, ongoing employment within the company's facilities or projectsTemporary, project-based, often remote or off-site
Employer UsageHired directly by the company as permanent or long-term staffHired through a staffing agency or as an independent contractor
Search & Comparison IntentOften searched for by companies seeking permanent staff; job seekers looking for stable employmentOften searched by companies for short-term needs; job seekers seeking flexible or project-based work

In summary, Direct Workforce refers to employees hired directly by a company for long-term roles, while Contract Workers are temporary staff hired through agencies or independently for specific projects. Both roles require relevant industry certifications but differ mainly in employment stability and work setup.

What is a Direct Workforce?

A Direct Workforce refers to employees who are directly hired and managed by a company, rather than through third-party agencies or contractors. These workers are typically on the company’s payroll, receive company benefits, and are fully integrated into the company's operations and culture. Managing a direct workforce allows organizations more control over work quality, scheduling, and alignment with company values. This approach can be particularly important in industries where specialized skills, consistent training, and adherence to company standards are critical.
More about Direct Workforce jobs
What cities are hiring for Direct Workforce jobs? Cities with the most Direct Workforce job openings:
What states have the most Direct Workforce jobs? States with the most job openings for Direct Workforce jobs include:
What job categories do people searching Direct Workforce jobs look for? The top searched job categories for Direct Workforce jobs are:
Direct Workforce jobs near you
Infographic showing various Direct Workforce job openings in the United States as of June 2026, with employment types broken down into 1% As Needed, 85% Full Time, 5% Part Time, and 9% Contract. Highlights an 94% Physical, 2% Hybrid, and 4% Remote job distribution, with an average salary of $76,417 per year, or $36.7 per hour.

Director, Workforce Management

IntouchCX

Las Vegas, NV • On-site

$125K - $132K/yr

Full-time

Medical, Dental, Vision, PTO

This job post has expired today. Applications are no longer accepted.

IntouchCX rating

5.6

Company rating: 5.6 out of 10

Based on 43 frontline employees who took The Breakroom Quiz

41st of 71 rated call and contact centers

Job description

About IntouchCX
IntouchCX is a global leader in digital customer experience management, back office processing, trust & safety solutions, and AI services. For over 25 years, we've scaled with soul, building trusted long-term partnerships and empowering our people to drive positive change.
About the Job
We are looking for a Workforce Director to lead a Managed Services Team supporting shared services for enterprise clients.
The role ensures the delivery of end-to-end workforce management processes, including forecasting, capacity planning, scheduling, and real-time management, with a fundamental focus on consistent RTA performance. They will review and approve any WFM-related process for implementation.
To drive innovation, the Director is expected to utilize Artificial Intelligence (AI) and automation not just to report information but also to perform data analytics. The role will partner with the WFM Program Optimization Leader to align on global execution with localized excellence. Together, they will build relationships with internal & external partners.
The Director will be responsible for the management and development of a team of WF professionals. This will involve the creation of development plans for the team.
As Director, Workforce Management, You Will...
  • Reviewing the WFM plan with Managers to catch any risks or problems affecting client KPIs and financial goals.
  • Dreaming up solutions and action plans to make the program and your team perform better. Utilize the use of technology such as AI and machine learning to improve overall account performance.
  • Working closely with department heads to meet all client and company targets.
  • Partnering with Training to create courses based on your team's performance needs.
  • Coordinating with Operations to get leaders up to speed on WFM concepts and how to use the reports.
  • Act as the guardian of staffing efficiency, requiring strategic thinking, vision, and value creation, strategy development, implementation, and change management, performance orientation, and risk oversight.
  • Dictate the tempo of actual delivery against agreed workforce management KPIs.
  • Anticipate real-time needs weeks prior and adjust staffing levers to ensure the team comes in prepared for daily performance delivery. Regular, daily direction must steer intraday decisions towards favorable staffing outcomes.
  • Serve as the primary mentor of the team.

As Director, Workforce Management, You Need...
  • 5-10+ years of experience in workforce management, specifically within large-scale, multi-regional contact center environments.
  • Expertise in Client Engagement & Relationship Management and global workforce management delivery.
  • Intermediate exposure in WFM software (e.g., Calabrio Aspect, Nice, Verint) and data visualization tools (e.g., Tableau, Looker).
  • Industry knowledge and technical understanding of end-to-end WFM processes to guide and recommend on capacity planning (Required).
  • Expertise in Real-Time Management, including the ability to dictate the tempo of performance delivery against agreed-upon WFM KPIs.
  • Proven ability to proactively anticipate real-time staffing needs.
  • Ability to provide regular, daily direction to steer intraday decisions toward favorable staffing outcomes.
  • Deep knowledge of WFM platforms and processes is essential for serving as the primary team mentor.
  • Behavioral competencies such as coaching ability, establishment of good interpersonal relations, people performance management, change management, and personal active work engagement.
  • Strength in both technical knowledge and process optimization, and charting team development for all levels of the team (sr. manager to analyst).
  • Ability to travel internationally as needed to support regional engagement requirements.

IntouchCX is an equal opportunity/affirmative action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law.
Any applicant who, because of a disability, needs accommodation or assistance in completing an application or at any time during the application process should contact the Recruiting department and/or the Human Resources department. IntouchCX also provides reasonable accommodations to employees with disabilities consistent with its obligations under the law.
U.S Department of Labor Posters
Benefits of Working as a Director, Workforce Management...
  • Industry-leading medical, vision, and dental benefit plans paid by the employee + paid time off and sick time leave benefits (where applicable by legislation)
  • Amazing career growth opportunities

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