Los Angeles | Dir. of HR and Household Operations

DESCRIPTION:

We are seeking a skilled Director of Human Resources with strong operational background (preferably from within the luxury hotel sector) to lead our private household teams across multiple private properties for UHNW Principal. This detail oriented, aesthetically minded, self-directed, hands on, obsessively organized professional will play a vital role in training and developing teams at a Forbes Five Star level and overseeing all household operations and staff. The core competencies of this role are organization, team training and development, creating and implementing systems and procedures according to local, state and federal regulations. This team member must be a great communicator who can seamlessly relay important details and will be able to manage multiple projects and communicate effectively, while prioritizing tasks and exercising sound judgment. The Director of HR and Household Operations must be comfortable with a varied schedule, occasional weekends, and evenings if needed. There will also be minimal travel between properties required (roughly twice monthly), with ideal candidates being able to temporarily relocate to East Hampton for the summer months (housing will be provided). The ideal candidate will be kind, creative, personable, and willing to go above and beyond to get the job done. The role requires a commitment to supporting 6 Star service by ensuring uncompromising consistency and organization.

In addition to the key responsibilities listed, this person will act as liaison between the Principal and all household staff across 6 properties. Previous EA experience would move you to the top of the list.

Essential Characteristics and Key Skills:

• Excellent judgment
• Strong character, ethics and integrity
• Supervisory and negotiating skills
• Demonstrable organizational skills
• Service orientation at highest level of attentiveness. No job too menial to handle (e.g. always ensure that Principal is avoiding jobs that can be accomplished by others)
• Polished and professional image
• Schedule flexibility
• Ability to use discretion and unwavering commitment to privacy and confidentiality
• Action Orientation
• Tenacity
• Initiative
• Unyielding willingness to be helpful
• Razor sharp eye for detail
• Organizational, management, and communication skills
• Strong personnel management and development skills
• Ability to problem solve with can-do attitude and little guidance
• Strong social skills
• Mechanically and technology adept

REQUIREMENTS:

• Bachelors Degree or higher in HR, Management and/or Business Administration
• 5+ years experience in a hotel HR Director level role or higher. Regional or Corporate level is a plus!
• No less than 3 years in all recent positions.
• SHRM or other relevant HR certification
• Background in luxury hotel Operations and/or Housekeeping leadership is highly preferred.
• Forbes 5 Star training and/or experience working with Relais & Chateaux properties
• Must have strong technology skills (internet/email/Microsoft Word/Microsoft Excel/Microsoft Outlook/Mac or PC, use of new forms of technology to make household operations more efficient)
• Must have drivers license
• Experience and interest in the fine arts, service, philanthropy and/or architecture; Strong sense of aesthetics
• Schedule must be uncompromisingly flexible
• Must be willing to travel to other properties as needed.
• Must love dogs
• Bilingual; English/Spanish

BENEFITS:

• Competitive Salary ($175-220K - based on experience)
• Full Medical/Dental/Vision
• Discretionary bonus (roughly 10-15% depending on performance)
• 401K
• PTO
• Beautiful and dynamic work environment
• Travel opportunities
• EOE