Project Coordinator - MSP

SUMMARY

We are seeking a highly organized and intellectually curious Technical Project Coordinator who is passionate about connecting people and technology to the fullest potential. Under the I.T. Services team, you will play an integral part in successfully coordinating a broad range of technical projects and service needs.  If you are focused on the art of the possibility and are not afraid of growth, you'll want to be at Valeo Networks. In this position you will play a critical role in bridging the gap between technical execution and client experiences.

In your Cover Letter, tell us who your favorite superhero is and why you picked them as your favorite.

KEY RESPONSIBILITIES

• Act as primary project liaison between our clientele base & our cross-functional technical staff.
• Provide daily coordination & quality assurance for project ticket tasks & phase completion ensuring on time delivery & proactive communications against client expectations & contractual quotes.
• Assist in developing and implementing new innovative ways to enhance CX through proactive scheduling & communications.
• Communicate project updates, accomplished & upcoming milestones across teams, Coord. Manager and key stakeholders.
• Cultivate positive relationships across all appropriate team levels.
• Generate & exert ownership of the timeliness and transparency of client deliverables.
• Maintain flexibility and adjust methodologies to the varying scopes of client-specific requirements.
• Meet & collaborate with technical & non-technical staff as needed to ensure all parties understand the scope, deadlines, and issues at hand while driving completion across multiple avenues.

QUALIFICATIONS & EXPERIENCE

• (Required) Attitude: Highly resourceful self-starter who can exercise independent judgment and act upon it appropriately.
• (Required) Management: Minimum 1-year technical PM/Coordinator experience.
• (Preferred) Management: MSP coordination role or similar

SKILLS & KNOWLEDGE

• Act as primary project contact between technical staff, non-technical staff, and client stakeholders.
• Demonstrate strong time management abilities across multiple time zones.
• Create & maintain team buy in for constant improvement while celebrating small & big wins.
• Ability to understand and proactively act upon provided analytical foresight.
• Provide guidance across younger coordination staff as needed.
• Make suggestions & recommendations to continue driving operational efficiencies.
• Ambition to keep growing.
• Further administrative duties as applicable.

EDUCATION & CERTIFICATIONS

• (Preferred) Degree: Associate or Bachelor’s in Computer Science / IT Business Management
• (Preferred) Certification Range: ITIL, CompTia (Project+ a bonus), Microsoft

Don’t have 100% of the required certifications? No problem! To advance in this industry, you need not only certifications but also on-the-job experience. Valeo Networks believes in investing in our employees, and we will pay for additional certifications that are required for the job position.

BENEFITS

We’ve got you covered! Valeo Networks offers a competitive compensation and benefits package including:

• Paid time off (PTO)
• Paid holidays
• Medical insurance
• Dental insurance
• Vision insurance
• Life insurance
• Flexible spending account
• 401k with company matching contribution
• Certification reimbursement

• Professional development assistance
• Referral program

• And more!

ABOUT US

We are Valeo Networks – a full-service, award-winning Managed Security Services Provider (MSSP) – providing cybersecurity, compliance, cloud solutions, network infrastructure, and managed IT services. With a national presence coast-to-coast, Valeo Networks is a one-stop-shop for expert IT support!

We are experiencing HUGE growth—firmly seated in the top 5% of revenue-generating MSSPs nationwide, making Valeo Networks one of the largest MSSPs nationally. With much more growth on the horizon, we are looking for the best and brightest people in the technology industry to join our team! We take pride in having a talented workforce that allows Valeo Networks to continue to be flexible, adaptable, efficient, and easy to do business with.

A deep understanding of the industry, state-of-the-art technologies, a drive toward continuous innovation, and a top-down focus on employee growth and career progression have contributed to our A+ company culture. We advance technicians faster than industry standard, and we value career growth for our employees so that we can continue being the trusted technology partner for our clients.

Valeo Networks is constantly evolving and exploring new ways to enhance our business processes, delight our customers, and provide innovative solutions. To accomplish this, we are 100% people-focused. From our colleagues to our partners and clients, we put people first. We build connections with others by being helpful, dependable, communicative, humble, focused, flexible, and not taking ourselves too seriously. We maintain a work-life balance and invest in our team members to increase their knowledge and experience.

Valeo Networks is headquartered in Rockledge, FL, and has additional locations nationwide. Learn more at valeonetworks.com.

Our Mission:

We empower businesses to realize their full potential through secure managed solutions.

Our Core Values:

• Honesty
• Accountability
• Competency
• Community
• Transformation
• Obsessive Customer Service

People with these virtues are the ones we want to be a part of our team. Our continued commitment to finding the right people is one of the keys to taking Valeo Networks to the next level. These core values lay the groundwork for who we are, where we are going, how we are going to get there, and when we will arrive. It’s a very exciting time at Valeo Networks, and we want you to be a part of it!

Are you passionate about technology, professional development, and building client relationships? If you think this opportunity is meant for you, apply today!

DISCLAIMER

This is a full-time position – Overtime may be required to handle emergencies, heavy workloads, or other issues.

The above statements are intended to describe the general nature and level of work being performed by employees assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and/or skills required of all employees within this class.

ACCOMMODATIONS

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the position.

ABOUT THE COMPANY

Valeo Networks is a full service, award-winning Managed Security Service Provider (MSSP) that serves State, County, Municipal (SCM) markets; small-to-medium businesses (SMBs); and non-profit organizations. Firmly seated in the top 5% of revenue generating MSSPs nationwide—making it one of the largest MSSPs nationally—Valeo Networks provides solutions in the areas of cybersecurity, compliance, cloud, network infrastructure, and managed IT services. With over 20 years of industry experience, Valeo Networks is headquartered in Rockledge, FL with additional locations nationwide. Learn more at valeonetworks.com.