Regional Manager - Houston Region

JOB SUMMARY

The Regional Manager is accountable for the overall profitability of assigned properties, the development of marketing strategies focused on achieving occupancy goals, maximizing rental rates and collections, and controlling expenses. Promotes outstanding customer service and serves as a mentor to their teams and peers.

DUTIES/RESPONSIBILITIES

• Responsible for maintaining desired internal financial benchmarks for each asset within the portfolio; occupancy levels, income levels, delinquency percentages, Internal Rate of Return (IRR) and cash flow.
• Function as a leader in creating customer service programs, develop a work environment that ensures customer service activities, enhancing the value to the organization. Create and share reports of successes that occur at assigned properties.
• Required to personally visit every property in portfolio at least once a week/month/quarter. Complete a Site Visit checklist during at least one property visit each quarter, in a different month than the Property Performance Review (PPR). Where a property isn’t performing, the checklist should be completed on the subsequent visit within 15 days.
• Documented follow up and improvement progression must be completed.
• Manage financial performance by maintaining an acceptable Profit & Loss performance through development of overall operating procedures and policy.
• Provide input in asset management decisions and scheduling of capital expenditures.
• Assist in evaluation of the Property Manager, assist with evaluations of others, ensure training and development of on-site personnel, assist with counseling sessions, and terminations.
• Review and present all information to owners and investors. Includes monthly financial reports, performance reports, annual budgets, and business plans.
• Involved in new acquisitions, third-party development by providing insight, analysis, pro forma, marketing evaluations, and staffing plans.
• Ensure the clients have, clear line of communication to Regional Manager for routine needs, and the President of Property Management for serious issues.
• Work closely with the President of Property Management in establishing strategies for the region. Ensure all teams know where to go for help and support.
• Provides insight, knowledge, training and mentoring to Junior Regional and other Regional Managers as needed.
• Have clear guidelines for hiring, recruiting and proper staffing of the properties. Responsible for maintaining potential applicants and being active in recruiting activities and stays connected in the industry to devolve top talent.
• Other duties as assigned.

SKILLS/ABILITIES

• Understands and complies with Fair Housing laws and standards.
• Problem Solving - Identifies and resolves problems in a timely manner; Develops alternative solutions.
• With a critical eye for improvement maintains an accurate and true perception of property events, performance, staffing, vendor, and resident statuses.
• Customer Service - Responds promptly to customer needs; Responds to requests for service and assistance.
• Communication - Speaks clearly and persuasively in positive or negative situations; listens and gets clarification; Responds well to questions; Maintains confidentiality.
• Teamwork - Inspect what is expected of on-site management teams. Exhibits objectivity and openness to others' views; Contributes to building a positive team spirit.
• Business Acumen - Understands business implications of decisions; Aligns work with strategic goals. Evaluate reporting and results, providing timely and accurate updates to clients. Receive accurate and timely financials each month.
• Ethics - Works with integrity and ethically; upholds organizational values.
• Organizational Support - Understand, embrace, and adopt all Lynd initiatives, policies, and procedures.
• Follows policies and procedures; Completes administrative tasks correctly and on time; supports organization's goals and values; Prioritizes and plans work activities.
• Judgment - Displays willingness to make decisions; Exhibits sound and accurate judgment; Includes appropriate people in the decision-making process.
• Professionalism - Have the tools required to oversee the properties assigned. Reacts well under pressure; Treats others with respect and consideration regardless of their status or position; Accepts responsibility for own actions; Follows through on commitments.
• Quality - Understand the performance requirements for each property. Demonstrates accuracy and thoroughness; Applies feedback to improve performance.

AFFORDABLE HOUSING DUTIES AND RESPONSIBILITIES

• Operates the property in compliance with regulatory agency, lender, investor, and other applicable compliance requirements.
• Ensures resident files, certifications, and re-certifications are completed accurately and timely.
• Passes file audits, physical inspections of units and buildings, and/or management and occupancy reviews.
• Comply with standards for affirmative marketing, including proper completion and maintenance of the Affirmative Fair Housing Marketing Plan (AFHMP) HUD 935.2.
• Market to agencies identified in the AFHMP as well as maintaining availability information with local housing authorities and commercial publications. Maintain AFHMP Binder.
• Ensures that all applications qualify in reference to the Rental Criteria specific to the assigned property. Ensures that all application paperwork is completed and complies with the requirements of the project’s programs.
• Prepares for and passes file audits, physical inspections of units and buildings, and/or management and occupancy reviews.
• Lease to households that meet the assigned property’s income restrictions, rental criteria and when applicable HUD guidelines.
• Review and update as necessary the Unit Status Report in comparison to tenant lease files to ensure information accuracy.
• Oversee and maintain all new lease and lease renewal practices according to HUD guidelines inclusive of the certification and verification process; process annual recertification and tenant notification documentation at 120, 90, and 60-day increments; process interims as required if assigned to a HUD governed property.
• Ensure property maintains it applicable fractions and set aside requirements identified in the property LURA if assigned to a Tax Credit property.
• Perform supportive service as outlined in the properties LURA and maintain proper documentation; assist as needed with the planning and implementation of social services programs. Programs should be coordinated with the social services provider. Maintain Supportive Service Binder.
• Assist Property Manager in audit preparation and ensure on-site compliance on all corrections.
• Handle recordkeeping and reporting responsibilities in accordance with the HUD/TC/ADHP/HOME/Bond regulations.
• Maintain all resident files per HUD/TC/ADHP/HOME/Bond guidelines.
• Prepare for, respond to, and oversee corrections needed to meet requirements for all Management Reviews if assigned to a HUD governed property.
• Ensure all physical deficiencies are corrected per violation/inspection notices so that subsidy may be reinstated, or findings corrected.
• Oversee REAC/UPCS inspections including preparation for and corrections to deficiencies noted on findings report.
• Maintain waiting and transfer list per HUD/CA/TC guidelines. Regularly seeks to understand and anticipate resident needs.
• Inspects property two-three times per week including periodic visits to all residents.
• Assist new resident moving in by notifying them of community procedures, parking, hours, night access, mail, etc.
• Ensure that residents are provided with a clean and well-maintained home.
• Along with Property Performance Review (PPR) completes quarterly unit inspections to identify, report, and prevent REAC inspection deficiencies.
• Properly coordinates the administration of supportive services with the Social Service Provider to ensure resident support.
• Maintains a proper Wait List in accordance with HUD/State Monitoring Agency guidelines when applicable.

ADMINISTRATIVE REQUIREMENTS

• All emails must be handled within the same day, during normal business hours, if received before 4 p.m.
• The Do It, Dump It or Delegate It approach is acceptable, but emails from clients, internal departments at Lynd, Lynd leadership or other serious inquiries must be addressed by the Regional Manager to acknowledge and respond, even if just to say, “this has been passed to person X for handling.”
• The Regional Manager must visit troubled assets immediately upon recognition of performance issues.
• The Regional Manager must engage with all corporate department leaders in a collaborative fashion to ensure there is a cohesiveness between them and Operations.
• The Regional Manager is to serve as an evangelist for the Lynd Mission, company initiatives and improvement efforts. This means taking any Regional Manager or Property Manager challenges off-line, out of public visibility to learn and share with the employee – with the result being a united front with on-site staff and corporate leadership.
• The Regional Manager is to serve as the positive face of encouragement for other Regional Managers and Operations teams, bringing any disagreements to the appropriate parties, to avoid a culture of negativity.
• Ensure the teams are using all required technologies in accordance with policy.
• The Regional Manager must review financials, at a high level for all properties, using summary reports, and for the worst performing properties, complete a full review requiring the Property Manager to investigate and report back causes of issues, solutions, and final improved performance.
• The Regional Manager must review assigned budgets and provide written feedback to President of Property Management during the budget creation process in the fall.

EDUCATION AND EXPERIENCE

• Bachelor’s degree, in business or Real Estate License a plus, but not required
• Experience in property management may be substituted for education requirements
• Certified Property Manager (CPM) preferred.
• National Affordable Housing Management Association Certifications preferred, but not required.
• Three-years of affordable housing property management experience overseeing a busy complex and staff that includes responsibility for financial and operational results, HUD/TC/AHDP/HOME/Bond administration, and staff supervision to ensure compliance with site-specific programs.
• Strong knowledge of HUD policies as well as Project Based Section 8 rules and regulations for Project Based Affordable Housing; Strong knowledge of Tax Credit/AHDP/HOME/Bond polices for Tax Credit/AHDP/HOME/Bond Properties.
• Thorough and current knowledge of the most recent version of the 4350.
• Knowledge of HUD Secure Systems; TRACS, IMAX, EIV on a HUD governed property.
• Excellent customer service skills and the ability to develop a rapport with the residents, community staff and HUD administrator/State Monitoring Agency.
• COS Certification on a HUD governed property.
• 10+ years in property management
• >3 years as a multi-site manager
• Must be able to travel up to 50% of the time

Lynd Management Group, LLC does not discriminate based on race, color, religion, age, gender identity or expression, national origin, disability, veteran status, sexual orientation, marital status, or any other classification protected by Federal, state, or local law. Any information provided will be used only in the compilation of data for EEO/Affirmative Action reporting. Completion of this data is voluntary and will not affect your opportunity for employment and/or terms or conditions of employment.

Lynd Management Group, LLC participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S.

Lynd Management Group, LLC participa en E-Verify y proporcionará al gobierno federal la información de su Formulario I-9 para confirmar que usted está autorizado para trabajar en los EE.UU.