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Support Account Manager Jobs (NOW HIRING)

Canoe Intelligence

Support Account Manager

Manhattan, NY · On-site

$90K - $110K/yr

Support Account Manager LOCATION: Hybrid in New York City or Jacksonville SALARY : $90,000-$110,000 base salary + bonus (based on NYC, will be adjusted for geo) The Role: If you love client ...

Canoe Intelligence

Support Account Manager

Manhattan, NY · Hybrid

$90K - $110K/yr

Support Account Manager LOCATION: Hybrid in New York City or Jacksonville SALARY : $90,000-$110,000 base salary + bonus (based on NYC, will be adjusted for geo) The Role: If you love client ...

Saviynt

Senior Support Account Manager

Atlanta, GA · On-site

$140 - $160/hr

The Support Account Manager (SAM) or Senior Support Account Manager (Sr. SAM) will manage customer loyalty, adoption of Saviynt's innovative PAM product, and serve as the primary contact for accounts ...

Sprinklr

Platinum Support Account Manager also acts as an internal escalation point, collaborating with Sales, Customer Success, Engineering & Services to resolve issues. The PSAM also acts as the day-to-day ...

Sprinklr

Platinum Support Account Manager also acts as an internal escalation point, collaborating with Sales, Customer Success, Engineering & Services to resolve issues. The PSAM also acts as the day-to-day ...

TEKsystems

Client Support/Account Management

Denver, CO · Remote

$26/hr

What We're Looking For Required Qualifications * 2+ years of experience in client support, account management, customer success, financial services, healthcare operations, banking, billing, or a ...

Brandability Inc

Account Manager

Midland, TX · On-site

Support sales initiatives by providing operational expertise. Requirements Qualifications * Bachelor's degree preferred or equivalent customer service/account management experience. * Experience in ...

Brandability

Account Manager

San Antonio, TX · On-site

Support sales initiatives by providing operational expertise. Requirements Qualifications * Bachelor's degree preferred or equivalent customer service/account management experience. * Experience in ...

Brandability Inc

Account Manager

Houston, TX · On-site

Support sales initiatives by providing operational expertise. Requirements: Qualifications * Bachelor's degree preferred or equivalent customer service/account management experience. * Experience in ...

Brandability

Account Manager

Austin, TX · On-site

Support sales initiatives by providing operational expertise. Requirements Qualifications * Bachelor's degree preferred or equivalent customer service/account management experience. * Experience in ...

Brandability Inc

Account Manager

Fort Worth, TX · On-site

Support sales initiatives by providing operational expertise. Requirements Qualifications * Bachelor's degree preferred or equivalent customer service/account management experience. * Experience in ...

Brandability Inc

Account Manager

Houston, TX

Support sales initiatives by providing operational expertise. Requirements Qualifications * Bachelor's degree preferred or equivalent customer service/account management experience. * Experience in ...

Brandability Inc

Account Manager

Amarillo, TX · On-site

Support sales initiatives by providing operational expertise. Requirements: Qualifications * Bachelor's degree preferred or equivalent customer service/account management experience. * Experience in ...

Brandability Inc

Account Manager

Amarillo, TX

Support sales initiatives by providing operational expertise. Requirements Qualifications * Bachelor's degree preferred or equivalent customer service/account management experience. * Experience in ...

Brandability Inc

Account Manager

San Antonio, TX

Support sales initiatives by providing operational expertise. Requirements Qualifications * Bachelor's degree preferred or equivalent customer service/account management experience. * Experience in ...

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Support Account Manager information

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$32.5K

$55.1K

$90.5K

How much do support account manager jobs pay per year?

As of Aug 28, 2026, the average yearly pay for support account manager in the United States is $55,149.00, according to ZipRecruiter salary data. Most workers in this role earn between $42,500.00 and $64,500.00 per year, depending on experience, location, and employer.

What is a support account manager?

Support Account Managers are professionals who act as the primary point of contact between a company and its clients, ensuring that clients receive high-quality technical support and service. They are responsible for managing client relationships, addressing technical issues, and coordinating with internal teams to resolve problems efficiently. Support Account Managers help clients maximize the value of the company's products or services by providing guidance, proactive support, and personalized solutions tailored to each client's needs.

What skills and qualifications are needed to be a support account manager?

To thrive as a Support Account Manager, you need a strong background in customer service, technical troubleshooting, and account management, often supported by a relevant degree or equivalent experience. Familiarity with CRM systems like Salesforce, ticketing platforms, and industry-specific software as well as ITIL certifications are typically valuable. Exceptional communication, relationship-building, and problem-solving skills help you effectively address client needs and foster trust. These skills are crucial for ensuring customer satisfaction, retaining key accounts, and driving long-term business success.

How does a support account manager collaborate with technical and non-technical teams to resolve customer issues?

Support Account Managers act as a bridge between customers and internal teams, working closely with technical engineers to address complex issues while also communicating updates and solutions to clients in a clear, business-focused manner. They often facilitate meetings, coordinate escalations, and ensure all stakeholders are aligned on priorities and progress. This role requires strong cross-functional collaboration skills, as you'll need to translate technical details for non-technical audiences and advocate for customer needs internally. Successful Support Account Managers are proactive communicators who excel at managing expectations and fostering positive relationships across departments.

What is the difference between Support Account Manager vs Customer Success Manager?

AspectSupport Account ManagerCustomer Success Manager
Primary FocusHandling support issues, technical troubleshooting, maintaining client satisfaction through supportProactively ensuring client success, onboarding, renewals, and long-term relationship growth
Required SkillsTechnical knowledge, problem-solving, communication skillsRelationship management, strategic planning, communication skills
Work EnvironmentSupport teams, technical departments, often reactiveCustomer success teams, account management, proactive engagement
Industry UsageCommon in SaaS, tech, and service industriesCommon in SaaS, tech, and subscription-based industries

While both roles focus on client satisfaction, Support Account Managers primarily address technical support and issue resolution, whereas Customer Success Managers focus on proactive relationship building and ensuring clients achieve their goals with the product or service.

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Cities with the most Support Account Manager job openings:

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What job categories do people searching Support Account Manager jobs look for?

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Support Account Manager jobs near you
Infographic showing various Support Account Manager job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 72% Full Time, 22% Part Time, and 5% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $55,149 per year, or $26.5 per hour.

Support Account Manager

Manhattan, NY • On-site

Canoe Intelligence
See more jobs at Canoe Intelligenceexternal

$90K - $110K/yr

Full-time

Medical, Dental, Vision, Retirement, PTO

Re-posted yesterday

Job description

COMPANY: Canoe Intelligence
WEBSITE: https://canoeintelligence.com/
TITLE: Support Account Manager
LOCATION: Hybrid in New York City or Jacksonville
SALARY: $90,000-$110,000 base salary + bonus (based on NYC, will be adjusted for geo)
The Role:
If you love client interaction and supporting customer needs on a day to day basis, we're looking for you. As a Support Account Manager, you'll be working alongside the Client Support team to manage some of Canoe's premier client inquiries, act as a point of contact, and manage client's expectations. In this role, you'll have the unique opportunity to act as a subject matter expert, educate premier clients on our breakthrough technology, and build Canoe's business alongside our growing team. This role will require strong organizational, problem solving, and client management skills. This role reports into the Director of Client Support.
What You'll Do:
  • Be a Canoe product expert and understand how Canoe's proprietary machine learning technology adds value to our clients workflows
  • Be first line of contact for Canoe's premier customers, answering cases related to how-to's, troubleshooting, and training
  • Schedule and attend recurring meetings with premier clients to discuss open support cases, product releases and other client concerns
  • Attend quarterly client management review meetings to discuss overall Support matters specific to the client
  • Infrequent ad-hoc requests that may involve coordinating Support outside of normal business hours
  • Track and manage client specific metrics, reviewing for key trends
  • Manage client effectively by setting client expectations when required
  • Act as an internal and client advocate for sensitive issues raised by premier clients
  • Work cross-functionally with Canoe teams to solve client inquiries (i.e. the case)
  • Respond to client inquiries in a consistent, concise and timely manner
  • Collaborate with Canoe's Product team to relay ideas/feedback and track the resolution of reported bugs
  • Coordinate with Canoe's Data Team to absorb client feedback into Canoe's technology to positively impact future systematic collection of data
  • Conduct client trainings focused on foundational functionality and best practices

What We're Looking For:
  • Client-centric; a genuine interest to deliver results for customers
  • Enjoys working in a collaborative environment, sharing best practices, and supporting teammates
  • Ability to handle multiple client cases simultaneously, easily shifting to address critical issues
  • Analytical, data-driven self-starter that is detailed-oriented and resourceful
  • Problem-solver who thrives in diving into details when required
  • Client management and organizational skills
  • Prior experience working in a client services environment, managing premier or enterprise clients
  • Experience (including internships) with Client Support tooling & reporting, such as Salesforce CRM, Helpjuice, Jira, Confluence
  • Knowledge of alternative investments
  • Prior experience (including internships) with management consulting, business process outsourcing, or technology related professional services
  • Someone that enjoys leaning in on new initiatives; specifically AI initiatives that will propel the Canoe Support team into the future

What You'll Get:
  • Medical, dental, vision benefits
  • Flexible PTO
  • 401(k)
  • Flexible work from home policy
  • Home office stipend
  • Employee Assistance Program
  • Gym/Wifi reimbursement
  • Education assistance
  • Parental Leave

Our Values:
  • Client First -> Listen, and deliver client-centric solutions
  • Be An Owner -> Take initiative, improve situations, drive positive outcomes
  • Excellence -> Always set the highest standard for yourself and others
  • Win Together -> 1 + 1 = 3

Who We Are:
Canoe is reimagining alternative investment data processes for hundreds of leading institutional investors, capital allocators, asset servicing firms and wealth managers. By combining industry expertise with the most sophisticated data capture technologies, Canoe's technology automates the highly-frustrating, time-consuming, and costly manual workflows related to alternative investment document and data management, extraction and delivery. With Canoe, clients can refocus capital and human resources on business performance and growth, increase efficiency, and gain deeper access to their data. Canoe's AI-driven platform was developed in 2013 for Portage Partners LLC, a private investment firm.
Canoe is an equal opportunity employer. All aspects of employment including the decision to hire, promote, discipline, or discharge, will be based on merit, competence, performance, and business needs. We do not discriminate on the basis of race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, genetic information, gender, sexual orientation, gender identity or expression, veteran status, or any other status protected under federal, state, or local law.
Department Support Locations New York City, Jacksonville Remote status Hybrid

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