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Support Account Manager Jobs in Raleigh, NC (NOW HIRING)

Addison Group

Account Manager

Durham, NC · On-site

$65K - $70K/yr

Account Manager Location (city, state): Durham, NC Industry: Landscaping / Construction Services ... Support hiring, training, and coaching of field crews. * Ensure compliance with all safety ...

Addison Group

Account Manager

Durham, NC · On-site

$65K - $70K/yr

Account Manager Location (city, state): Durham, NC Industry: Landscaping / Construction Services ... Support hiring, training, and coaching of field crews. * Ensure compliance with all safety ...

Addison Group

Account Manager

Durham, NC · On-site

$65K - $70K/yr

Account Manager Location (city, state): Durham, NC Industry: Landscaping / Construction Services ... Support hiring, training, and coaching of field crews. * Ensure compliance with all safety ...

Addison Group

Account Manager

Durham, NC · On-site

$65K - $70K/yr

Account Manager Location (city, state): Durham, NC Industry: Landscaping / Construction Services ... Support hiring, training, and coaching of field crews. * Ensure compliance with all safety ...

SIA Group

Account Manager

Clayton, NC

Insurance Account Manager At SIA Group , we're more than an insurance agency; we're a team that helps people feel confident in their coverage and supported every step of the way. With offices across ...

Rainier Recruiting

Account Manager

Raleigh, NC · On-site

$91K - $115K/yr

Laboratory Sales Representative / Account Manager Scientific Capital Equipment | Southeast ... The territory is healthy, active, and supported by strong brand recognition, marketing demand, and ...

STI Polymer

Account Manager

Apex, NC · On-site

Set capability introduction meetings with potential customers and involve STI Polymer support ... Account Manager position requires either 3-5 years of successful B2B outside sales experience ...

STI Polymer Inc

Account Manager

Apex, NC · On-site

Set capability introduction meetings with potential customers and involve STI Polymer support ... Account Manager position requires either 3-5 years of successful B2B outside sales experience ...

STI Polymer Inc

Account Manager

Apex, NC · On-site

The Account Manager (AM) works to improve STI Polymer's market position and achieve financial ... Set capability introduction meetings with potential customers and involve STI Polymer support ...

Eva Garland Consulting

Account Manager

Raleigh, NC · On-site

$80K - $100K/yr

Eva Garland Consulting (EGC) is seeking an Account Manager to help drive the firm's growth by ... Support proposal preparation, pricing, and contract coordination under the guidance of the Senior ...

Nutrient

Account Manager

Raleigh, NC · On-site

Our platform supports nearly a billion end users globally across 80+ countries, including Fortune ... We're looking for a driven Account Manager to own and grow a portfolio of mid-market and enterprise ...

American Iron and Metal

Account Manager

Raleigh, NC · On-site

$75K - $100K/yr

... and support of our customers. Become part of team AIM, a growing team with an entrepreneurial ... We're looking for a hands-on, physically active Account Manager who's ready to make a real impact ...

BrightView Landscapes

Account Manager

Durham, NC

Job Summary * The Account Manager serves as the primary point of contact for a portfolio of ... Support hiring, training, and coaching of field crews for the assigned portfolio * Promote and ...

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All JobsSupport Account JobsSupport Account Manager JobsSupport Account Manager Jobs in Raleigh, NC

Support Account Manager information

See Raleigh, NC salary details

$31.6K

$53.6K

$88K

How much do support account manager jobs pay per year?

As of Aug 7, 2026, the average yearly pay for support account manager in Raleigh, NC is $53,609.00, according to ZipRecruiter salary data. Most workers in this role earn between $41,300.00 and $62,700.00 per year, depending on experience, location, and employer.

What skills and qualifications are needed to be a support account manager?

To thrive as a Support Account Manager, you need a strong background in customer service, technical troubleshooting, and account management, often supported by a relevant degree or equivalent experience. Familiarity with CRM systems like Salesforce, ticketing platforms, and industry-specific software as well as ITIL certifications are typically valuable. Exceptional communication, relationship-building, and problem-solving skills help you effectively address client needs and foster trust. These skills are crucial for ensuring customer satisfaction, retaining key accounts, and driving long-term business success.

What is a support account manager?

Support Account Managers are professionals who act as the primary point of contact between a company and its clients, ensuring that clients receive high-quality technical support and service. They are responsible for managing client relationships, addressing technical issues, and coordinating with internal teams to resolve problems efficiently. Support Account Managers help clients maximize the value of the company's products or services by providing guidance, proactive support, and personalized solutions tailored to each client's needs.

What is the difference between Support Account Manager vs Customer Success Manager?

AspectSupport Account ManagerCustomer Success Manager
Primary FocusHandling support issues, technical troubleshooting, maintaining client satisfaction through supportProactively ensuring client success, onboarding, renewals, and long-term relationship growth
Required SkillsTechnical knowledge, problem-solving, communication skillsRelationship management, strategic planning, communication skills
Work EnvironmentSupport teams, technical departments, often reactiveCustomer success teams, account management, proactive engagement
Industry UsageCommon in SaaS, tech, and service industriesCommon in SaaS, tech, and subscription-based industries

While both roles focus on client satisfaction, Support Account Managers primarily address technical support and issue resolution, whereas Customer Success Managers focus on proactive relationship building and ensuring clients achieve their goals with the product or service.

How does a support account manager collaborate with technical and non-technical teams to resolve customer issues?

Support Account Managers act as a bridge between customers and internal teams, working closely with technical engineers to address complex issues while also communicating updates and solutions to clients in a clear, business-focused manner. They often facilitate meetings, coordinate escalations, and ensure all stakeholders are aligned on priorities and progress. This role requires strong cross-functional collaboration skills, as you'll need to translate technical details for non-technical audiences and advocate for customer needs internally. Successful Support Account Managers are proactive communicators who excel at managing expectations and fostering positive relationships across departments.
What are popular job titles related to Support Account Manager jobs in Raleigh, NC? For Support Account Manager jobs in Raleigh, NC, the most frequently searched job titles are:
What job categories do people searching Support Account Manager jobs in Raleigh, NC look for? The top searched job categories for Support Account Manager jobs in Raleigh, NC are:
What cities near Raleigh, NC are hiring for Support Account Manager jobs? Cities near Raleigh, NC with the most Support Account Manager job openings:
Support Account Manager jobs near you
Infographic showing various Support Account Manager job openings in Raleigh, NC as of August 2026, with employment types broken down into 1% As Needed, 71% Full Time, 21% Part Time, and 7% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $53,609 per year, or $25.8 per hour.

Regional Account Manager, AHUS/HSCT-TMA - Raleigh, NC

Alexion Pharmaceuticals

Raleigh, NC • On-site

Full-time

Posted 11 days ago

Job description

The Regional Account Manager, AHUS/HSCT-TMA position is within our Rare Hematology and Nephrology Franchise, a division of Alexion, AstraZeneca Rare Disease and will focus on aHUS and the potential launch of HSCT-TMA. This role will be assigned to a territory focused on major academic centers, hospitals, IDNs, community institutions, and other priority sites of care. The Regional Account Manager, AHUS/HSCT-TMA will drive adoption of Alexion's aHUS and HSCT-TMA through field sales execution, compliant clinical education, and account-specific pull-through activities. The role is responsible for generating demand, supporting appropriate product access, and advancing therapy adoption within assigned accounts through effective stakeholder engagement, education and coordination of customer-facing execution."
Why Join Us? At Alexion, we're united by a shared purpose: to transform the lives of people affected by rare diseases. In Rare Hematology & Nephrology, that purpose is personal. We connect deeply with patients and their care teams, and we work together to deliver innovative therapies that make a real difference. Here, your work means more-more impact, more growth, and more connection.
What You'll Do:
As a Regional Account Manager, AHUS/HSCT-TMA you'll build trusted relationships with healthcare professionals across your territory. You'll represent Alexion's aHUS and assigned new indications, helping providers understand our therapies and how they support patients with rare nephrological conditions.
Territory: Must live within the geography or up to 25 miles from the territory border in limited circumstances
You will:
  • Consistently achieve or exceed sales objectives in assigned territory and for assigned indications
  • Develop and execute disease-specific sales account plans for major academic centers, hospitals, IDNs, community accounts, and other priority sites of care; map stakeholders, patient journeys, diagnostic workflows, referral pathways, and account factors that influence therapy adoption
  • Identify gaps in diagnostic workflows, referral pathways, operational readiness, clinical protocol adoption, and stakeholder alignment; implement solutions to optimize appropriate therapy adoption
  • Drive clinical advocacy and education by building relationships with account stakeholders and developing clinical champions across hematology, hem/onc, internal medicine, nephrology, transplant, pharmacy, clinical administration, and other relevant specialties
  • Deliver approved clinical messaging to influence brand choice, support appropriate formulary access, and educate clinical stakeholders on disease state, unmet needs, diagnostic criteria, and therapy integration
  • Support account stakeholder understanding of operational considerations related to therapy implementation, including treatment workflow, pharmacy, infusion, and other site-of-care processes, and engage appropriate internal partners when broader institutional action is needed
  • Educate on fulfillment processes, payer access policies, reimbursement frameworks, and common account-wide operational barriers related to prior authorization, access resources and support.
  • Mobilize cross-functional teams, including SAL(s), FRM(s), PEM(s), TLL(s), MSL(s), Market Access, Diagnostics, and enterprise partners, to deliver on account objectives and resolve barriers
  • Represent customer priorities internally and advocate for solutions that address account-specific needs while maintaining appropriate role boundaries
  • Create and maintain account and indication-specific business plans that reflect an in-depth understanding of local market forces, institution dynamics, care delivery models, access considerations, and multi-stakeholder decision-making.
  • Handle customer questions and objections in a way that is consistent with product indications and sales training methodology, including the ability to compliantly triage inquiries to the appropriate partner
  • Effectively utilize CRM tools to manage territory priorities, track account engagement, document sales activities, and submit required reports accurately and on time; and adopt CRM AI-embedded tools to prioritize opportunities and optimize call execution
  • Effectively use AI-driven insights for territory planning, HCP targeting, and pre-call strategy; translate analytics into focused customer engagement and account action plans
  • Provide a high level of product expertise and customer service across all assigned accounts, including complex accounts with multiple stakeholders and sites of care
  • Perform work in alignment with and adhering to Alexion's Code of Ethics and Business Conduct and Alexion policies and procedures

What you bring:
  • Bachelor's degree.
  • 5+ years of experience in specialty pharma, rare disease sales, account management, or complex institutional selling.
  • Strong understanding of healthcare systems, reimbursement processes, fulfillment pathways, and multi-stakeholder decision-making in hospitals, academic centers, IDNs, and community care settings
  • Candidates should possess a proven track record of navigating clinical formulary and access processes, engaging multidisciplinary stakeholders, influencing treatment pathway adoption, and driving utilization within integrated health systems, academic medical centers, and key institutional accounts.
  • Proven ability to build relationships and influence across clinical, administrative, operational, pharmacy, and access stakeholders
  • Excellent strategic planning, problem-solving, account management, and communication skills
  • Ability to understand and translate complex clinical data to activate clinical champions and build advocacy within Centers of Excellence, academic centers, hospitals, IDNs, and other sites of care
  • Ability to navigate fulfillment, reimbursement, protocol integration, and account-wide operational barriers for assigned diseases
  • Ability to map complex patient journeys and align account plans to business objectives
  • Effective in coordinating cross-functional teams and managing role boundaries
  • Must live in the geographic territory or live within 50 miles of the geographic territory border
  • Ability to travel within territory on a regular basis, which may include frequent overnight and weekend travel
  • Valid driver's license and clean driving record

Preferred qualifications:
  • Advanced or master's degree.
  • Experience selling in orphan or ultra-orphan disease markets
  • Bio/pharma experience in hematology, hem/onc, oncology, nephrology, transplant, internal medicine, or hospital-based specialty care
  • Experience working with major academic centers, hospitals, IDNs, Centers of Excellence, and complex community networks
  • Demonstrated success driving protocol adoption, formulary support, workflow integration, and multi-stakeholder account pull-through

Date Posted
27-Jul-2026
Closing Date
10-Aug-2026
Our mission is to build an inclusive environment where equal employment opportunities are available to all applicants and employees. In furtherance of that mission, we welcome and consider applications from all qualified candidates, regardless of their protected characteristics. If you have a disability or special need that requires accommodation, please complete the corresponding section in the application form.

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