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Support Account Manager Jobs in Raleigh, NC (NOW HIRING)

Reachdesk Ltd

Commercial Account Manager

Raleigh, NC · On-site +1

About the role As a Commercial Account Manager at Reachdesk, you will own retention and growth ... Medical, dental & vision insurance, including mental health support and fast access to care

Reachdesk Ltd

Commercial Account Manager

Raleigh, NC · On-site +1

About the role As a Commercial Account Manager at Reachdesk, you will own retention and growth ... Medical, dental & vision insurance, including mental health support and fast access to care

NetApp

Technical Account Manager

Morrisville, NC · Hybrid

This role provides guidance, supports product adoption, and offers technical consultation to help ... Account Management. * Technical proficiency in NetApp products and/or enterprise IT. Technical ...

Channelscaler

Technical Account Manager

Raleigh, NC · Remote

About the Role As the Technical Account Manager, you'll serve as the primary technical owner and ... Coordinate complex technical escalations across Support, Product, Engineering, and Integration ...

Ontic

Customer Account Manager

Creedmoor, NC · On-site

$60K - $75K/yr

To be considered for the Customer Account Manager, here's what you'll need to bring with you ... Management and co-ordination of pricing, RFQs and RFPs, with the support of the Estimating team, to ...

New

Channelscaler

Technical Account Manager

Raleigh, NC · Remote

About the Role As the Technical Account Manager,youllserve as the primary technical owner and ... Coordinate complex technical escalations across Support, Product, Engineering, and Integration ...

NetApp, Inc.

Technical Account Manager

Morrisville, NC · On-site

This role provides guidance, supports product adoption, and offers technical consultation to help ... Account Management. * Technical proficiency in NetApp products and/or enterprise IT. Technical ...

RxSight, Inc.

Account Manager (Southeast)

Raleigh, NC

$130K/yr

The Account Manager (AM) is the sales lead for RxSight business in the defined territory and owns ... Support the execution of strategic initiatives, programs, and new product introductions that ...

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All JobsSupport Account JobsSupport Account Manager JobsSupport Account Manager Jobs in Raleigh, NC

Support Account Manager information

See Raleigh, NC salary details

$31.6K

$53.6K

$88K

How much do support account manager jobs pay per year?

As of Aug 7, 2026, the average yearly pay for support account manager in Raleigh, NC is $53,609.00, according to ZipRecruiter salary data. Most workers in this role earn between $41,300.00 and $62,700.00 per year, depending on experience, location, and employer.

What skills and qualifications are needed to be a support account manager?

To thrive as a Support Account Manager, you need a strong background in customer service, technical troubleshooting, and account management, often supported by a relevant degree or equivalent experience. Familiarity with CRM systems like Salesforce, ticketing platforms, and industry-specific software as well as ITIL certifications are typically valuable. Exceptional communication, relationship-building, and problem-solving skills help you effectively address client needs and foster trust. These skills are crucial for ensuring customer satisfaction, retaining key accounts, and driving long-term business success.

What is a support account manager?

Support Account Managers are professionals who act as the primary point of contact between a company and its clients, ensuring that clients receive high-quality technical support and service. They are responsible for managing client relationships, addressing technical issues, and coordinating with internal teams to resolve problems efficiently. Support Account Managers help clients maximize the value of the company's products or services by providing guidance, proactive support, and personalized solutions tailored to each client's needs.

What is the difference between Support Account Manager vs Customer Success Manager?

AspectSupport Account ManagerCustomer Success Manager
Primary FocusHandling support issues, technical troubleshooting, maintaining client satisfaction through supportProactively ensuring client success, onboarding, renewals, and long-term relationship growth
Required SkillsTechnical knowledge, problem-solving, communication skillsRelationship management, strategic planning, communication skills
Work EnvironmentSupport teams, technical departments, often reactiveCustomer success teams, account management, proactive engagement
Industry UsageCommon in SaaS, tech, and service industriesCommon in SaaS, tech, and subscription-based industries

While both roles focus on client satisfaction, Support Account Managers primarily address technical support and issue resolution, whereas Customer Success Managers focus on proactive relationship building and ensuring clients achieve their goals with the product or service.

How does a support account manager collaborate with technical and non-technical teams to resolve customer issues?

Support Account Managers act as a bridge between customers and internal teams, working closely with technical engineers to address complex issues while also communicating updates and solutions to clients in a clear, business-focused manner. They often facilitate meetings, coordinate escalations, and ensure all stakeholders are aligned on priorities and progress. This role requires strong cross-functional collaboration skills, as you'll need to translate technical details for non-technical audiences and advocate for customer needs internally. Successful Support Account Managers are proactive communicators who excel at managing expectations and fostering positive relationships across departments.
What are popular job titles related to Support Account Manager jobs in Raleigh, NC? For Support Account Manager jobs in Raleigh, NC, the most frequently searched job titles are:
What job categories do people searching Support Account Manager jobs in Raleigh, NC look for? The top searched job categories for Support Account Manager jobs in Raleigh, NC are:
What cities near Raleigh, NC are hiring for Support Account Manager jobs? Cities near Raleigh, NC with the most Support Account Manager job openings:
Support Account Manager jobs near you
Infographic showing various Support Account Manager job openings in Raleigh, NC as of August 2026, with employment types broken down into 1% As Needed, 71% Full Time, 21% Part Time, and 7% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $53,609 per year, or $25.8 per hour.

Entry Level Account Manager

Acker Acquisitions Inc

Cary, NC • On-site

$52K - $62K/yr

Full-time

Re-posted 28 days ago

Job description

Acker Acquisitions is rapidly growing our clients customer base in Raleigh, NC! We are on a mission to expand the brands of our clients by developing our team members into management roles to expand those brands. Our team thrives on collaboration, creativity, and a relentless drive to exceed expectations. We’re seeking passionate, high-energy Account Managers who are ready to dive into a fast-paced environment and contribute to our continued success.

Position Overview:

As an Account Manager, you’ll be the face of our brand and our valued clients. We’re looking for someone who is not only competitive but also full of enthusiasm and tenacity. Your role will involve managing client accounts with a focus on building relationships, driving results, and exceeding targets.

Key Responsibilities:

  • Represent our clients in partnered territories

  • Make connections with customers face to face.

  • Help customers find and buy products, services, and upgrades.

  • Meet and exceed monthly sales and retention goals.

Qualifications

  • College degree preferred but not required

  • Previous sales experience recommended but not required

  • Desire to work with a leading company that will offer you excellent marketing support

  • Vibrant personality and professional presence

  • Drive to help others

  • Articulate self-starter and team player with stellar customer service skills