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Support Account Manager Jobs in Ohio (NOW HIRING)

Canton Drop Forge, Inc.

Account Manager

Canton, OH

Quoting & Commercial Support: Coordinate customer requests for quotation and work cross ... Account Management: Ability to manage multiple customer accounts, priorities, quotations, orders ...

New

Cleveland-Cliffs, Inc.

Account Manager

Cleveland, OH · On-site

$75K - $95K/yr

The Account Manager - Carbon Sales is responsible for supporting accounts based on product and/or market segments and will be seen as a sales business liaison, advocating for your customers ...

Kaney Aerospace LLC

Account Manager

Stow, OH

... support of requests for information (RFI's) and Requests for proposals (RFP's) from assigned customers. The Account Manager will also manage each assigned accounts' performance (i.e., delivery ...

Kaney

Account Manager

Stow, OH · On-site

... support of requests for information (RFI's) and Requests for proposals (RFP's) from assigned customers. The Account Manager will also manage each assigned accounts' performance (i.e., delivery ...

TGG Accounting

Account Manager

Akron, OH

B2B Account Manager Akron, OH(onsite + client visits) We are seeking an experienced B2B Account ... Support new business development efforts within the assigned market or territory * Maintain an ...

Alto Healthcare Staffing

Account Manager

Dayton, OH

Accomplishes or exceeds sales goals by creating action plans to support regional market strategy as directed by Market Manager. Will directly manager Account Coordinator performance as assigned ...

TGG Accounting

Account Manager

Akron, OH · On-site

$65K/yr

B2B Account Manager Akron, OH (onsite + client visits) We are seeking an experienced B2B Account ... Support new business development efforts within the assigned market or territory * Maintain an ...

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All JobsSupport Account JobsSupport Account Manager JobsSupport Account Manager Jobs in Ohio

Support Account Manager information

See Ohio salary details

$30.9K

$52.4K

$86K

How much do support account manager jobs pay per year?

As of Aug 28, 2026, the average yearly pay for support account manager in Ohio is $52,429.00, according to ZipRecruiter salary data. Most workers in this role earn between $40,400.00 and $61,300.00 per year, depending on experience, location, and employer.

What is a support account manager?

Support Account Managers are professionals who act as the primary point of contact between a company and its clients, ensuring that clients receive high-quality technical support and service. They are responsible for managing client relationships, addressing technical issues, and coordinating with internal teams to resolve problems efficiently. Support Account Managers help clients maximize the value of the company's products or services by providing guidance, proactive support, and personalized solutions tailored to each client's needs.

What skills and qualifications are needed to be a support account manager?

To thrive as a Support Account Manager, you need a strong background in customer service, technical troubleshooting, and account management, often supported by a relevant degree or equivalent experience. Familiarity with CRM systems like Salesforce, ticketing platforms, and industry-specific software as well as ITIL certifications are typically valuable. Exceptional communication, relationship-building, and problem-solving skills help you effectively address client needs and foster trust. These skills are crucial for ensuring customer satisfaction, retaining key accounts, and driving long-term business success.

How does a support account manager collaborate with technical and non-technical teams to resolve customer issues?

Support Account Managers act as a bridge between customers and internal teams, working closely with technical engineers to address complex issues while also communicating updates and solutions to clients in a clear, business-focused manner. They often facilitate meetings, coordinate escalations, and ensure all stakeholders are aligned on priorities and progress. This role requires strong cross-functional collaboration skills, as you'll need to translate technical details for non-technical audiences and advocate for customer needs internally. Successful Support Account Managers are proactive communicators who excel at managing expectations and fostering positive relationships across departments.

What is the difference between Support Account Manager vs Customer Success Manager?

AspectSupport Account ManagerCustomer Success Manager
Primary FocusHandling support issues, technical troubleshooting, maintaining client satisfaction through supportProactively ensuring client success, onboarding, renewals, and long-term relationship growth
Required SkillsTechnical knowledge, problem-solving, communication skillsRelationship management, strategic planning, communication skills
Work EnvironmentSupport teams, technical departments, often reactiveCustomer success teams, account management, proactive engagement
Industry UsageCommon in SaaS, tech, and service industriesCommon in SaaS, tech, and subscription-based industries

While both roles focus on client satisfaction, Support Account Managers primarily address technical support and issue resolution, whereas Customer Success Managers focus on proactive relationship building and ensuring clients achieve their goals with the product or service.

What are popular job titles related to Support Account Manager jobs in Ohio?

For Support Account Manager jobs in Ohio, the most frequently searched job titles are:

What job categories do people searching Support Account Manager jobs in Ohio look for?

The top searched job categories for Support Account Manager jobs in Ohio are:

What cities in Ohio are hiring for Support Account Manager jobs?

Cities in Ohio with the most Support Account Manager job openings:

Support Account Manager jobs near you
Infographic showing various Support Account Manager job openings in Ohio as of August 2026, with employment types broken down into 1% As Needed, 77% Full Time, 18% Part Time, and 4% Contract. Highlights an 89% Physical, 3% Hybrid, and 8% Remote job distribution, with an average salary of $52,429 per year, or $25.2 per hour.

Account Support Manager

Independence, OH

Fleet Team, Inc.
Business Management Consulting • 11 - 50 employees
Learn more about Fleet Team, Inc.external

Full-time

Medical, Dental, Vision, Retirement, PTO

Posted 3 days ago

New

Job description

Account Support Manager – Full-Time (Exempt)
GNCO, Inc. | Independence, OH
Reports To: Senior Account Manager, Lead
Benefits: Health, Dental, Vision, 401(k), Paid Time Off
JOB SUMMARY
The Account Support Manager (ASM) plays a vital role in supporting client relationships and ensuring the successful delivery of fleet management services. This position is responsible for managing supplier interactions, resolving issues, and driving operational success across assigned accounts. The ASM collaborates closely with internal teams and external partners to optimize performance, reduce costs, and enhance the overall client experience. This role also includes mentoring team members, building processes, and contributing to strategic initiatives. T
ESSENTIAL FUNCTIONS
  • Support the Account Manager in monitoring and improving client fleet operations.
  • Recommend process improvements and cost-saving strategies aligned with industry best practices.
  • Develop and analyze reports that highlight key performance indicators and fleet efficiency.
  • Serve as the primary contact for OEMs and service suppliers, maintaining strong professional relationships.
  • Resolve supplier-related issues using critical thinking and effective communication.
  • Participate in client meetings to align on goals, provide updates, and offer strategic recommendations.
  • Deliver training and support to suppliers based on client-specific needs.
  • Monitor supplier performance and identify opportunities for improvement.
  • Build strong internal networks to support client and supplier needs.
  • Represent supplier perspectives internally and advocate for practical, client-focused solutions.
  • Maintain organized and accessible records of all communications and activities.
  • Track and update account-related tasks in Monday.com, SharePoint, and Salesforce.
  • Capture clear and comprehensive notes during meetings to support follow-through and accountability.
  • Communicate team capacity and workload distribution to ensure transparency and efficiency.
  • Support Account Coordinators and Account Managers in both daily operations and long-term initiatives.
  • Develop subject matter expertise in material handling to enhance client service.
POSITION QUALIFICATIONS
EDUCATION
  • Bachelor’s degree in Business, Supply Chain Management, Logistics, or a related field.
EXPERIENCE
  • Three to five years of experience in account management, supplier/vendor relations, or client services, preferably in a B2B environment.
  • Experience in fleet management, logistics, or material handling industry highly preferred.
  • Demonstrated experience managing cross-functional projects and resolving complex issues.
  • Proficiency in Microsoft Office Suite, including Excel, Word, and PowerPoint.
  • Experience with CRM platforms such as Salesforce and project management tools like Monday.com and SharePoint preferred.
ADDITIONAL REQUIREMENTS
  • Strong analytical and problem-solving skills with the ability to think critically and make sound decisions.
  • Excellent verbal and written communication skills, with the ability to present information clearly and professionally.
  • Proven ability to manage multiple priorities in a fast-paced, dynamic environment.
  • High level of organization and attention to detail.
  • Self-motivated with a strong sense of ownership and accountability.
  • Ability to build and maintain strong relationships with clients, suppliers, and internal teams.
  • Willingness to learn and become a subject matter expert in material handling and fleet operations.
  • Commitment to upholding Fleet Team’s core values and contributing to a collaborative team culture.
Our company provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.

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