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Support Account Manager Jobs in Ohio (NOW HIRING)

Americhem

Account Manager - Engineered Resins

Stow, OH · On-site

All of our products are backed by complete technical support that ensures quality, reliability, and value. We are seeking a dynamic Account Manager - Engineered Resins to support revenue growth by ...

Robert Half

Account Manager

Akron, OH · On-site

$60K - $70K/yr

We are looking for an Account Manager to support order administration and customer-focused account coordination in our Akron, Ohio location. This role centers on retrieving vendor orders from ...

Robert Half

Account Manager

Youngstown, OH · On-site

$20.90 - $24.20/hr

We are looking for an Account Manager to support office operations and customer account activities for a utilities and infrastructure client in Youngstown, Ohio. This contract-to-permanent position ...

TeamSoft

Special Account Representative

Vienna, OH · On-site

$25 - $27/hr

Create and modify data warehouse reports to support account management and decision-making * Maintain accurate and detailed customer account documentation * Conduct proactive outreach to support ...

IP Corporation

Account Manager

Avon Lake, OH · On-site

$75K - $85K/yr

Account Manager Location: Ohio (Remote, must reside in territory) What is IP Corporation? IP ... Headquartered in Minnesota, IP Corporation supports a portfolio of operating companies that ...

Alto Healthcare Staffing

Account Manager

Dayton, OH

Accomplishes or exceeds sales goals by creating action plans to support regional market strategy as directed by Market Manager. Will directly manager Account Coordinator performance as assigned ...

lhs

Account Manager

Cleveland, OH · On-site

The Account Manager collaborates with internal teams to deliver solutions that meet client needs and support organizational objectives. Essential Duties and Responsibilities * Manage and grow a ...

New

Legacy Health Services

Account Manager

Parma, OH · On-site

The Account Manager collaborates with internal teams to deliver solutions that meet client needs and support organizational objectives. Essential Duties and Responsibilities * Manage and grow a ...

New

DevCare Solutions

Account Manager

Westerville, OH · On-site

Supported the expansion of client accounts through effective recruitment delivery and relationship management. * Experience in account handling or account management. * Partner with leading ...

Gifthealth Inc

Account Manager

Columbus, OH · Hybrid

$73K - $86K/yr

Position Summary Reporting to the Senior Account Manager, the Account Manager supports the account management team by helping maintain client relationships, coordinating project deliverables, and ...

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All JobsSupport Account JobsSupport Account Manager JobsSupport Account Manager Jobs in Ohio

Support Account Manager information

See Ohio salary details

$30.9K

$52.4K

$86K

How much do support account manager jobs pay per year?

As of Jul 18, 2026, the average yearly pay for support account manager in Ohio is $52,429.00, according to ZipRecruiter salary data. Most workers in this role earn between $40,400.00 and $61,300.00 per year, depending on experience, location, and employer.

What is the role of an account support manager?

An account support manager is responsible for maintaining and strengthening relationships with clients, addressing their needs, and ensuring customer satisfaction. They often coordinate with sales, technical teams, and use customer relationship management (CRM) tools to resolve issues and promote account growth.

What are the key skills and qualifications needed to thrive as a Support Account Manager, and why are they important?

To thrive as a Support Account Manager, you need a strong background in customer service, technical troubleshooting, and account management, often supported by a relevant degree or equivalent experience. Familiarity with CRM systems like Salesforce, ticketing platforms, and industry-specific software as well as ITIL certifications are typically valuable. Exceptional communication, relationship-building, and problem-solving skills help you effectively address client needs and foster trust. These skills are crucial for ensuring customer satisfaction, retaining key accounts, and driving long-term business success.

What is the average salary for an account manager?

The average salary for a support account manager typically ranges from $50,000 to $75,000 annually, depending on experience, location, and industry. Entry-level positions may start lower, while experienced managers with certifications can earn higher salaries. Compensation often includes bonuses and benefits related to client management and sales skills.

Is being a support account manager a good career?

Support account managers play a key role in maintaining client relationships and ensuring customer satisfaction, often requiring strong communication and problem-solving skills. The role can offer career growth opportunities, especially with experience and industry knowledge, and may involve working with CRM tools and customer service platforms. Job stability and advancement depend on the industry, company size, and individual performance.

What are Support Account Managers?

Support Account Managers are professionals who act as the primary point of contact between a company and its clients, ensuring that clients receive high-quality technical support and service. They are responsible for managing client relationships, addressing technical issues, and coordinating with internal teams to resolve problems efficiently. Support Account Managers help clients maximize the value of the company's products or services by providing guidance, proactive support, and personalized solutions tailored to each client's needs.

What jobs in the US pay 300,000 a year?

Support Account Managers typically do not earn $300,000 annually; such high salaries are more common in executive, specialized medical, legal, or senior technology roles. High-paying jobs often require extensive experience, advanced skills, or leadership positions, and compensation can include bonuses and stock options. For most support roles, salaries are significantly lower than this threshold.

What is the difference between Support Account Manager vs Customer Success Manager?

AspectSupport Account ManagerCustomer Success Manager
Primary FocusHandling support issues, technical troubleshooting, maintaining client satisfaction through supportProactively ensuring client success, onboarding, renewals, and long-term relationship growth
Required SkillsTechnical knowledge, problem-solving, communication skillsRelationship management, strategic planning, communication skills
Work EnvironmentSupport teams, technical departments, often reactiveCustomer success teams, account management, proactive engagement
Industry UsageCommon in SaaS, tech, and service industriesCommon in SaaS, tech, and subscription-based industries

While both roles focus on client satisfaction, Support Account Managers primarily address technical support and issue resolution, whereas Customer Success Managers focus on proactive relationship building and ensuring clients achieve their goals with the product or service.

How does a Support Account Manager typically collaborate with technical and non-technical teams to resolve customer issues?

Support Account Managers act as a bridge between customers and internal teams, working closely with technical engineers to address complex issues while also communicating updates and solutions to clients in a clear, business-focused manner. They often facilitate meetings, coordinate escalations, and ensure all stakeholders are aligned on priorities and progress. This role requires strong cross-functional collaboration skills, as you'll need to translate technical details for non-technical audiences and advocate for customer needs internally. Successful Support Account Managers are proactive communicators who excel at managing expectations and fostering positive relationships across departments.
What are popular job titles related to Support Account Manager jobs in Ohio? For Support Account Manager jobs in Ohio, the most frequently searched job titles are:
What job categories do people searching Support Account Manager jobs in Ohio look for? The top searched job categories for Support Account Manager jobs in Ohio are:
What cities in Ohio are hiring for Support Account Manager jobs? Cities in Ohio with the most Support Account Manager job openings:
Support Account Manager jobs near you
Account Manager - Engineered Resins

Account Manager - Engineered Resins

Americhem

Stow, OH • On-site

Other

Posted 23 days ago

Americhem rating

9.0

Company rating: 9.0 out of 10

Based on 15 frontline employees who took The Breakroom Quiz

2nd of 81 rated plastic manufacturers

Job description

Americhem is a globally recognized designer and manufacturer of custom color masterbatch, functional additives, engineered compounds and performance technologies. Our business is built around delivering Performance, Solutions and Trust through close collaboration with customers seeking to optimize their polymer products. All of our products are backed by complete technical support that ensures quality, reliability, and value.

We are seeking a dynamic Account Manager – Engineered Resins to support revenue growth by managing customer accounts (large resin producers) and driving sales within the organization. This role requires a technically strong professional with an engineering background, preferably in Plastics or Materials Engineering, who can leverage deep knowledge of plastics materials, compounding, and processing technologies to deliver value-driven solutions to customers.

This role builds strong customer relationships through consistent engagement, proactive communication, and effective collaboration with internal teams. The Account Manager plays a key role in customer retention, satisfaction, and identifying new opportunities to meet evolving customer needs. The Account Manager will be responsible for meeting their volume growth targets, appropriate pricing actions, on time payment and other key commercial metrics.

Responsibilities

  • Engage customers via in person visits, phone, email, and virtual meetings to maintain active relationships.
  • Develop "high, wide and deep" relationships with customers
  • Meet commercial KPIs not limited to volume growth, pricing actions, on time payments.
  • Build trust and rapport to drive long-term retention and satisfaction.
  • Recommend solutions and product options based on customer needs and feedback.
  • Collaborate with sales and marketing teams to follow up on leads and campaigns.
  • Support account activities, manage CRM data, and ensure timely responses to inquiries.
  • Identify sales opportunities through day-to-day interactions.
  • Coordinate with internal stakeholders to resolve issues and enhance customer experience.
  • Provide technical guidance and material recommendations based on customer application requirements.
  • Support customers in material selection, processing optimization, and performance troubleshooting.
  • Translate technical customer needs into internal development or formulation direction.
  • Collaborate closely with R&D, technical service, and operations teams within the organization.

Qualifications

  • Bachelor’s degree in Materials or Plastics Engineering or a related Engineering discipline required.
  • 5+ years of experience in account management, Business Development, Inside Sales or Technical Sales within a plastics, polymer, compounding or manufacturing environment preferably within large resin producers.
  • Experience with CRM tools and managing a high volume of accounts is preferred.

Additional Information

Travel: Up to 50%

Desired Qualities/Attributes:

  • Clear and professional communicator.
  • Strong relationship-builder with a customer-first mindset.
  • Organized, detail-oriented, and self-motivated.
  • Adaptable and calm in a high-volume, fast-paced environment.
  • Team player who thrives in cross-functional collaboration.

What Americhem employees say

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