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Support Account Manager Jobs in Ohio (NOW HIRING)

TeamSoft

Account Manager (Distribution)

Vienna, OH · On-site

$25 - $27/hr

Create and modify data warehouse reports to support account management and decision-making * Maintain accurate and detailed customer account documentation * Conduct proactive outreach to support ...

Alto Healthcare Staffing

Account Manager

Dayton, OH

Accomplishes or exceeds sales goals by creating action plans to support regional market strategy as directed by Market Manager. Will directly manager Account Coordinator performance as assigned ...

Covenant Logistics

Account Manager

Columbus, OH · On-site

$59K - $93K/yr

Support driver scheduling, pay accuracy, and maintenance coordination. * Retention and Turnover ... or account management. Competitive Compensation We believe in rewarding excellence. Our ...

Vesuvius USA

OH · On-site

Resolving conflicts and providing solutions to customers in a timely manner. Sr. level Account Managers will supervise Service Technicians to ensure support needs are met. Reporting on account status.

Soccer Village

Account Manager

Blue Ash, OH

Now we're looking for a relationship-driven Account Manager to help us grow and support the teams that make our soccer community thrive. If you're someone who loves connecting with people, thrives in ...

Grant Associates

Account Manager

Addyston, OH

Account Manager #GA2026 Who We Are Our employees consistently rate Grant Associates as a great ... Supports a re-engagement and workforce process that is focused on improving educational and ...

Eurostampa

Account Manager

Cincinnati, OH · On-site

Account Manager ID: 9379 Category: Skilled Location: Cincinnati State: OH Description Account ... Build, develop, and strengthen customer relationships to support longterm business success.

Rent-A-Center

Account Manager

Alliance, OH

$13.73 - $16.15/hr

Account Manager Interested in a minimum starting hourly rate of $13.73 per hour - $16.15 per hour ... This role supports sales growth and account health by building strong customer relationships while ...

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All JobsSupport Account Manager JobsSupport Account Manager Jobs in Ohio

Support Account Manager information

See Ohio salary details

$30.9K

$52.4K

$86K

How much do support account manager jobs pay per year?

As of Jun 14, 2026, the average yearly pay for support account manager in Ohio is $52,429.00, according to ZipRecruiter salary data. Most workers in this role earn between $40,400.00 and $61,300.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Support Account Manager, and why are they important?

To thrive as a Support Account Manager, you need a strong background in customer service, technical troubleshooting, and account management, often supported by a relevant degree or equivalent experience. Familiarity with CRM systems like Salesforce, ticketing platforms, and industry-specific software as well as ITIL certifications are typically valuable. Exceptional communication, relationship-building, and problem-solving skills help you effectively address client needs and foster trust. These skills are crucial for ensuring customer satisfaction, retaining key accounts, and driving long-term business success.

What are Support Account Managers?

Support Account Managers are professionals who act as the primary point of contact between a company and its clients, ensuring that clients receive high-quality technical support and service. They are responsible for managing client relationships, addressing technical issues, and coordinating with internal teams to resolve problems efficiently. Support Account Managers help clients maximize the value of the company's products or services by providing guidance, proactive support, and personalized solutions tailored to each client's needs.

What is the difference between Support Account Manager vs Customer Success Manager?

AspectSupport Account ManagerCustomer Success Manager
Primary FocusHandling support issues, technical troubleshooting, maintaining client satisfaction through supportProactively ensuring client success, onboarding, renewals, and long-term relationship growth
Required SkillsTechnical knowledge, problem-solving, communication skillsRelationship management, strategic planning, communication skills
Work EnvironmentSupport teams, technical departments, often reactiveCustomer success teams, account management, proactive engagement
Industry UsageCommon in SaaS, tech, and service industriesCommon in SaaS, tech, and subscription-based industries

While both roles focus on client satisfaction, Support Account Managers primarily address technical support and issue resolution, whereas Customer Success Managers focus on proactive relationship building and ensuring clients achieve their goals with the product or service.

How does a Support Account Manager typically collaborate with technical and non-technical teams to resolve customer issues?

Support Account Managers act as a bridge between customers and internal teams, working closely with technical engineers to address complex issues while also communicating updates and solutions to clients in a clear, business-focused manner. They often facilitate meetings, coordinate escalations, and ensure all stakeholders are aligned on priorities and progress. This role requires strong cross-functional collaboration skills, as you'll need to translate technical details for non-technical audiences and advocate for customer needs internally. Successful Support Account Managers are proactive communicators who excel at managing expectations and fostering positive relationships across departments.
What are popular job titles related to Support Account Manager jobs in Ohio? For Support Account Manager jobs in Ohio, the most frequently searched job titles are:
What job categories do people searching Support Account Manager jobs in Ohio look for? The top searched job categories for Support Account Manager jobs in Ohio are:
What cities in Ohio are hiring for Support Account Manager jobs? Cities in Ohio with the most Support Account Manager job openings:
Support Account Manager jobs near you
Account Manager (Distribution)

Account Manager (Distribution)

TeamSoft

Vienna, OH • On-site

$25 - $27/hr

Contractor

Posted 5 days ago

Job description

Account Manager (Distribution)
Location: Vienna, OH
Pay Rate: $25 - $27 per hour DOE
Schedule: Monday-Friday 8AM - 5PM on site
Leading metal distribution company located in Vienna, OH is in need of an Account Manager to join the team! This individual will serve as the liaison between the customer and organization and anticipate custom needs, resolving issues and ensuring alignment across scheduling, inventory, pricing, etc.
Duties:
  • Serve as the primary point of contact for assigned customer accounts, ensuring effective communication and issue resolution
  • Manage day-to-day account activities with full ownership and accountability
  • Anticipate customer needs and proactively identify solutions related to scheduling, inventory, pricing, and forecasts
  • Evaluate reserved materials and manage replenishment to meet immediate and future customer requirements
  • Monitor demand changes and implement proactive measures to prevent material shortages
  • Propose and implement non-critical master data or order detail changes, with appropriate approvals
  • Collaborate with internal teams (logistics, planning, inventory, technical, pricing) to resolve customer issues quickly
  • Analyze activity reports and message queues daily to identify and resolve errors; implement permanent corrective actions
  • Create and modify data warehouse reports to support account management and decision-making
  • Maintain accurate and detailed customer account documentation
  • Conduct proactive outreach to support customer relationships and business growth strategies
  • Ensure compliance with all corporate, quality, and regulatory policies
  • Perform additional duties and special projects as assigned

Requirements:
  • High School Diploma or GED
  • 2+ years of customer account management experience
  • Experience in manufacturing or industrial environment preferred
  • Strong computer skills

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