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Support Account Manager Jobs (NOW HIRING)

Brandability

Account Manager

Amarillo, TX · On-site

Support sales initiatives by providing operational expertise. Requirements Qualifications * Bachelor's degree preferred or equivalent customer service/account management experience. * Experience in ...

Okie Staffing

Assistant Account Manager

Tulsa, OK · On-site

$18 - $20/hr

Support account management and customer service initiatives * Learn all aspects of account management with the goal of promotion into an Account Manager position Qualifications * Strong and stable ...

New

RLS LOGISTICS

Account Manager

Mount Laurel, NJ · On-site

Manage customer shipments from pickup to final delivery * Maintain and grow customer relationships ... Supervise and support Account Coordinators to ensure customer and carrier satisfaction * Negotiate ...

APR

Commercial Lines Account Manager

Bakersfield, CA · On-site +1

$65K - $85K/yr

Collaborate with producers and internal teams to support account growth and retention Qualifications * 3+ years of commercial lines account management experience preferred * Experience working in an ...

Gable

Senior Account Manager

Curtis Bay, MD · On-site

$70K - $90K/yr

This includes supporting more complex opportunities, helping identify and address commercial or execution risks earlier, and serving as a more experienced resource to Account Managers on account ...

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Support Account Manager information

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$32.5K

$55.1K

$90.5K

How much do support account manager jobs pay per year?

As of Jul 18, 2026, the average yearly pay for support account manager in the United States is $55,149.00, according to ZipRecruiter salary data. Most workers in this role earn between $42,500.00 and $64,500.00 per year, depending on experience, location, and employer.

What is the role of an account support manager?

An account support manager is responsible for maintaining and strengthening relationships with clients, addressing their needs, and ensuring customer satisfaction. They often coordinate with sales, technical teams, and use customer relationship management (CRM) tools to resolve issues and promote account growth.

What are the key skills and qualifications needed to thrive as a Support Account Manager, and why are they important?

To thrive as a Support Account Manager, you need a strong background in customer service, technical troubleshooting, and account management, often supported by a relevant degree or equivalent experience. Familiarity with CRM systems like Salesforce, ticketing platforms, and industry-specific software as well as ITIL certifications are typically valuable. Exceptional communication, relationship-building, and problem-solving skills help you effectively address client needs and foster trust. These skills are crucial for ensuring customer satisfaction, retaining key accounts, and driving long-term business success.

What is the average salary for an account manager?

The average salary for a support account manager typically ranges from $50,000 to $75,000 annually, depending on experience, location, and industry. Entry-level positions may start lower, while experienced managers with certifications can earn higher salaries. Compensation often includes bonuses and benefits related to client management and sales skills.

Is being a support account manager a good career?

Support account managers play a key role in maintaining client relationships and ensuring customer satisfaction, often requiring strong communication and problem-solving skills. The role can offer career growth opportunities, especially with experience and industry knowledge, and may involve working with CRM tools and customer service platforms. Job stability and advancement depend on the industry, company size, and individual performance.

What are Support Account Managers?

Support Account Managers are professionals who act as the primary point of contact between a company and its clients, ensuring that clients receive high-quality technical support and service. They are responsible for managing client relationships, addressing technical issues, and coordinating with internal teams to resolve problems efficiently. Support Account Managers help clients maximize the value of the company's products or services by providing guidance, proactive support, and personalized solutions tailored to each client's needs.

What jobs in the US pay 300,000 a year?

Support Account Managers typically do not earn $300,000 annually; such high salaries are more common in executive, specialized medical, legal, or senior technology roles. High-paying jobs often require extensive experience, advanced skills, or leadership positions, and compensation can include bonuses and stock options. For most support roles, salaries are significantly lower than this threshold.

What is the difference between Support Account Manager vs Customer Success Manager?

AspectSupport Account ManagerCustomer Success Manager
Primary FocusHandling support issues, technical troubleshooting, maintaining client satisfaction through supportProactively ensuring client success, onboarding, renewals, and long-term relationship growth
Required SkillsTechnical knowledge, problem-solving, communication skillsRelationship management, strategic planning, communication skills
Work EnvironmentSupport teams, technical departments, often reactiveCustomer success teams, account management, proactive engagement
Industry UsageCommon in SaaS, tech, and service industriesCommon in SaaS, tech, and subscription-based industries

While both roles focus on client satisfaction, Support Account Managers primarily address technical support and issue resolution, whereas Customer Success Managers focus on proactive relationship building and ensuring clients achieve their goals with the product or service.

How does a Support Account Manager typically collaborate with technical and non-technical teams to resolve customer issues?

Support Account Managers act as a bridge between customers and internal teams, working closely with technical engineers to address complex issues while also communicating updates and solutions to clients in a clear, business-focused manner. They often facilitate meetings, coordinate escalations, and ensure all stakeholders are aligned on priorities and progress. This role requires strong cross-functional collaboration skills, as you'll need to translate technical details for non-technical audiences and advocate for customer needs internally. Successful Support Account Managers are proactive communicators who excel at managing expectations and fostering positive relationships across departments.
More about Support Account Manager jobs
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What states have the most Support Account Manager jobs? States with the most job openings for Support Account Manager jobs include:
What job categories do people searching Support Account Manager jobs look for? The top searched job categories for Support Account Manager jobs are:
Support Account Manager jobs near you

Account Manager

Brandability

Amarillo, TX • On-site

Full-time

Posted 11 days ago

Job description

The Account Manager (AM) is responsible for delivering exceptional day-to-day service to assigned customer accounts by managing order execution from quote through delivery. Working in partnership with an assigned Business Development Manager (BDM), the Account Manager ensures accurate order processing, proactive communication, vendor coordination, and an outstanding customer experience.
While the Business Development Manager leads relationship development and business growth, the Account Manager owns the operational execution that allows customers to receive timely, accurate, and professional service. Together, the Account Manager and Business Development Manager are responsible for achieving a minimum of $1 million in annual combined sales.
Essential Duties and Responsibilities
Account Management
  • Manage customer orders from initial quote through production, shipment, and delivery.
  • Prepare accurate quotes, sales orders, and purchase orders.
  • Coordinate artwork approvals and production timelines.
  • Monitor order status to ensure deadlines are met.
  • Maintain accurate customer and order information within company systems.

Customer Service
  • Serve as the primary day-to-day contact for customer questions regarding active orders.
  • Provide timely communication regarding order status, shipping updates, and issue resolution.
  • Deliver an exceptional customer experience through responsiveness and attention to detail.
  • Escalate strategic opportunities or relationship concerns to the Business Development Manager as appropriate.

Vendor Management
  • Communicate directly with vendors regarding pricing, production schedules, inventory, artwork requirements, and shipping.
  • Resolve vendor issues proactively to minimize customer impact.
  • Ensure vendor compliance with quality and delivery expectations.

Team Collaboration
  • Work closely with the assigned Business Development Manager to support account growth.
  • Communicate customer needs, challenges, and opportunities.
  • Assist with preparing customer presentations, samples, and proposals.
  • Support sales initiatives by providing operational expertise.

Requirements
Qualifications
  • Bachelor's degree preferred or equivalent customer service/account management experience.
  • Experience in promotional products or a related industry preferred.
  • Excellent organizational and multitasking skills.
  • Strong attention to detail.
  • Outstanding written and verbal communication skills.
  • Ability to manage multiple deadlines in a fast-paced environment.
  • Proficiency with Microsoft Office and order management software.

Core Competencies
  • Customer Service Excellence
  • Organization
  • Attention to Detail
  • Communication
  • Teamwork
  • Time Management
  • Problem Solving
  • Vendor Management
  • Accountability
  • Adaptability

Key Performance Indicators (KPIs)
  • Order accuracy
  • On-time order completion
  • Customer satisfaction
  • Vendor issue resolution
  • Quote turnaround time
  • Order processing efficiency
  • Team achievement of at least $1 million in annual combined sales
  • Internal collaboration and communication

Salary Description
Competitive Salary + Commission

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