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Support Account Manager Jobs (NOW HIRING)

Brandability Inc

Account Manager

Houston, TX

Support sales initiatives by providing operational expertise. Requirements Qualifications * Bachelor's degree preferred or equivalent customer service/account management experience. * Experience in ...

BrandAbility

Account Manager

Midland, TX

Support sales initiatives by providing operational expertise. Requirements Qualifications * Bachelor's degree preferred or equivalent customer service/account management experience. * Experience in ...

Brandability

Account Manager

Midland, TX · On-site

Support sales initiatives by providing operational expertise. Requirements Qualifications * Bachelor's degree preferred or equivalent customer service/account management experience. * Experience in ...

Brandability

Account Manager

Amarillo, TX · On-site

Support sales initiatives by providing operational expertise. Requirements Qualifications * Bachelor's degree preferred or equivalent customer service/account management experience. * Experience in ...

BrandAbility

Account Manager

Amarillo, TX

Support sales initiatives by providing operational expertise. Requirements Qualifications * Bachelor's degree preferred or equivalent customer service/account management experience. * Experience in ...

CentralReach

Account Manager

Fort Lauderdale, FL · Hybrid

Support account renewals, emphasizing growth and multi-year commitments when necessary. * Maintain accurate CRM records of customer interactions, successes, and challenges. * Provide proactive ...

The Factory NYC

Account Manager

New York, NY

Account Manager Job Posting Company: The Factory NYC Classification: Exempt Location: Brooklyn, NY ... Support account growth initiatives by identifying client needs and coordinating with Account ...

Emerald Transformer

Major Account Manager

Waco, TX · On-site

$55K - $65K/yr

Support account growth by identifying service, product, repair, recycling, field service, logistics ... Experience managing customer relationships, major accounts, strategic accounts, business ...

Baidu USA

Account Manager

Mountain View, CA

$55 - $75/hr

Job Title: Account Manager ( Contractor) Job Location: Mountain View, CA Job Type: Contractor ... Build strong client relationships through regular communication and proactive support. * Own the ...

TACO Metals

Inside Account Manager

Sparta, TN · On-site

$55K - $65K/yr

Inside Account Manager TACO Metals | Sparta, TN Department: Customer Service Reports to: Customer ... Although the position supports quotations, order activity, shipment follow-up, and service ...

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Support Account Manager information

See salary details

$32.5K

$55.1K

$90.5K

How much do support account manager jobs pay per year?

As of Aug 7, 2026, the average yearly pay for support account manager in the United States is $55,149.00, according to ZipRecruiter salary data. Most workers in this role earn between $42,500.00 and $64,500.00 per year, depending on experience, location, and employer.

What skills and qualifications are needed to be a support account manager?

To thrive as a Support Account Manager, you need a strong background in customer service, technical troubleshooting, and account management, often supported by a relevant degree or equivalent experience. Familiarity with CRM systems like Salesforce, ticketing platforms, and industry-specific software as well as ITIL certifications are typically valuable. Exceptional communication, relationship-building, and problem-solving skills help you effectively address client needs and foster trust. These skills are crucial for ensuring customer satisfaction, retaining key accounts, and driving long-term business success.

What is a support account manager?

Support Account Managers are professionals who act as the primary point of contact between a company and its clients, ensuring that clients receive high-quality technical support and service. They are responsible for managing client relationships, addressing technical issues, and coordinating with internal teams to resolve problems efficiently. Support Account Managers help clients maximize the value of the company's products or services by providing guidance, proactive support, and personalized solutions tailored to each client's needs.

What is the difference between Support Account Manager vs Customer Success Manager?

AspectSupport Account ManagerCustomer Success Manager
Primary FocusHandling support issues, technical troubleshooting, maintaining client satisfaction through supportProactively ensuring client success, onboarding, renewals, and long-term relationship growth
Required SkillsTechnical knowledge, problem-solving, communication skillsRelationship management, strategic planning, communication skills
Work EnvironmentSupport teams, technical departments, often reactiveCustomer success teams, account management, proactive engagement
Industry UsageCommon in SaaS, tech, and service industriesCommon in SaaS, tech, and subscription-based industries

While both roles focus on client satisfaction, Support Account Managers primarily address technical support and issue resolution, whereas Customer Success Managers focus on proactive relationship building and ensuring clients achieve their goals with the product or service.

How does a support account manager collaborate with technical and non-technical teams to resolve customer issues?

Support Account Managers act as a bridge between customers and internal teams, working closely with technical engineers to address complex issues while also communicating updates and solutions to clients in a clear, business-focused manner. They often facilitate meetings, coordinate escalations, and ensure all stakeholders are aligned on priorities and progress. This role requires strong cross-functional collaboration skills, as you'll need to translate technical details for non-technical audiences and advocate for customer needs internally. Successful Support Account Managers are proactive communicators who excel at managing expectations and fostering positive relationships across departments.
More about Support Account Manager jobs
What cities are hiring for Support Account Manager jobs? Cities with the most Support Account Manager job openings:
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Support Account Manager jobs near you
Infographic showing various Support Account Manager job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 72% Full Time, 22% Part Time, and 5% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $55,149 per year, or $26.5 per hour.

Account Manager

Brandability Inc

Houston, TX

Full-time

Posted 9 days ago

Job description

Description

The Account Manager (AM) is responsible for delivering exceptional day-to-day service to assigned customer accounts by managing order execution from quote through delivery. Working in partnership with an assigned Business Development Manager (BDM), the Account Manager ensures accurate order processing, proactive communication, vendor coordination, and an outstanding customer experience.

While the Business Development Manager leads relationship development and business growth, the Account Manager owns the operational execution that allows customers to receive timely, accurate, and professional service. Together, the Account Manager and Business Development Manager are responsible for achieving a minimum of $1 million in annual combined sales.

Essential Duties and Responsibilities

Account Management

  • Manage customer orders from initial quote through production, shipment, and delivery.
  • Prepare accurate quotes, sales orders, and purchase orders.
  • Coordinate artwork approvals and production timelines.
  • Monitor order status to ensure deadlines are met.
  • Maintain accurate customer and order information within company systems.

Customer Service

  • Serve as the primary day-to-day contact for customer questions regarding active orders.
  • Provide timely communication regarding order status, shipping updates, and issue resolution.
  • Deliver an exceptional customer experience through responsiveness and attention to detail.
  • Escalate strategic opportunities or relationship concerns to the Business Development Manager as appropriate.

Vendor Management

  • Communicate directly with vendors regarding pricing, production schedules, inventory, artwork requirements, and shipping.
  • Resolve vendor issues proactively to minimize customer impact.
  • Ensure vendor compliance with quality and delivery expectations.

Team Collaboration

  • Work closely with the assigned Business Development Manager to support account growth.
  • Communicate customer needs, challenges, and opportunities.
  • Assist with preparing customer presentations, samples, and proposals.
  • Support sales initiatives by providing operational expertise.


Requirements

Qualifications

  • Bachelor's degree preferred or equivalent customer service/account management experience.
  • Experience in promotional products or a related industry preferred.
  • Excellent organizational and multitasking skills.
  • Strong attention to detail.
  • Outstanding written and verbal communication skills.
  • Ability to manage multiple deadlines in a fast-paced environment.
  • Proficiency with Microsoft Office and order management software.

Core Competencies

  • Customer Service Excellence
  • Organization
  • Attention to Detail
  • Communication
  • Teamwork
  • Time Management
  • Problem Solving
  • Vendor Management
  • Accountability
  • Adaptability

Key Performance Indicators (KPIs)

  • Order accuracy
  • On-time order completion
  • Customer satisfaction
  • Vendor issue resolution
  • Quote turnaround time
  • Order processing efficiency
  • Team achievement of at least $1 million in annual combined sales
  • Internal collaboration and communication

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