Account Manager
Montreal, QC · Hybrid
Account Manager - Canada Ready to be part of the Legal Tech revolution? As the leading SaaS ... We are pleased to provide daily support to 2,500 customers in 64 countries, with 80% of major ...
Account Manager
Montreal, QC · Hybrid
Account Manager - Canada Ready to be part of the Legal Tech revolution? As the leading SaaS ... We are pleased to provide daily support to 2,500 customers in 64 countries, with 80% of major ...
You'll be empowered to lead, supported to grow, and proud of the impact we create together. Join us ... Account Management and Growth * Own and manage a defined portfolio of assigned customer accounts ...
You'll be empowered to lead, supported to grow, and proud of the impact we create together. Join us ... Account Management and Growth * Own and manage a defined portfolio of assigned customer accounts ...
As a business partner to the Buyer's Team, the Account Manager is responsible for supporting and growing business development and customer relationships for scrap metal products. You will ensure that ...
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As a business partner to the Buyer's Team, the Account Manager is responsible for supporting and growing business development and customer relationships for scrap metal products. You will ensure that ...
The full time Account Manager plays a crucial role in assisting Hertz to achieve strategic growth ... Partner with existing accounts to maintain our relationships, provide continual support of their ...
The full time Account Manager plays a crucial role in assisting Hertz to achieve strategic growth ... Partner with existing accounts to maintain our relationships, provide continual support of their ...
Account Manager
Dorval, QC · On-site
The full time Account Manager plays a crucial role in assisting Hertz to achieve strategic growth ... Partner with existing accounts to maintain our relationships, provide continual support of their ...
Account Manager
Dorval, QC · On-site
The full time Account Manager plays a crucial role in assisting Hertz to achieve strategic growth ... Partner with existing accounts to maintain our relationships, provide continual support of their ...
In this role, you will provide key administrative and operational support across accounts, with a focus on managing client budgets, maintaining schedules, preparing team status updates, and ...
In this role, you will provide key administrative and operational support across accounts, with a focus on managing client budgets, maintaining schedules, preparing team status updates, and ...
Provide post-project support and contribute to the continuous improvement of the customer experience ; * Participate in the optimization of account management and project coordination processes
Provide post-project support and contribute to the continuous improvement of the customer experience ; * Participate in the optimization of account management and project coordination processes
Provide post-project support and contribute to the continuous improvement of the customer experience; * Participate in the optimization of account management and project coordination processes;
Provide post-project support and contribute to the continuous improvement of the customer experience; * Participate in the optimization of account management and project coordination processes;
Account Manager
Montreal, QC · On-site
Provide post-project support and contribute to the continuous improvement of the customer experience; * Participate in the optimization of account management and project coordination processes;
Account Manager
Montreal, QC · On-site
Provide post-project support and contribute to the continuous improvement of the customer experience; * Participate in the optimization of account management and project coordination processes;
Provide post-project support and contribute to the continuous improvement of the customer experience; * Participate in the optimization of account management and project coordination processes;
Provide post-project support and contribute to the continuous improvement of the customer experience; * Participate in the optimization of account management and project coordination processes;
Provide post-project support and contribute to the continuous improvement of the customer experience ; Participate in the optimization of account management and project coordination processes
Provide post-project support and contribute to the continuous improvement of the customer experience ; Participate in the optimization of account management and project coordination processes
Provide post-project support and contribute to the continuous improvement of the customer experience ; * Participate in the optimization of account management and project coordination processes
Provide post-project support and contribute to the continuous improvement of the customer experience ; * Participate in the optimization of account management and project coordination processes
Provide post-project support and contribute to the continuous improvement of the customer experience; Participate in the optimization of account management and project coordination processes;
Provide post-project support and contribute to the continuous improvement of the customer experience; Participate in the optimization of account management and project coordination processes;
Provide post-project support and contribute to the continuous improvement of the customer experience; * Participate in the optimization of account management and project coordination processes;
Provide post-project support and contribute to the continuous improvement of the customer experience; * Participate in the optimization of account management and project coordination processes;
Position Summary As a Reprocessing Capital and Consumable (Hybrid) Account Manager at STERIS, you ... and support on STERIS products. * Possess a strong working knowledge of STERIS products and ...
Position Summary As a Reprocessing Capital and Consumable (Hybrid) Account Manager at STERIS, you ... and support on STERIS products. * Possess a strong working knowledge of STERIS products and ...
Account Manager
Montreal, QC · On-site
Position Summary As a Reprocessing Capital and Consumable (Hybrid) Account Manager at STERIS, you ... and support on STERIS products. * Possess a strong working knowledge of STERIS products and ...
Account Manager
Montreal, QC · On-site
Position Summary As a Reprocessing Capital and Consumable (Hybrid) Account Manager at STERIS, you ... and support on STERIS products. * Possess a strong working knowledge of STERIS products and ...
Position Summary As a Reprocessing Capital and Consumable (Hybrid) Account Manager at STERIS, you ... and support on STERIS products. * Possess a strong working knowledge of STERIS products and ...
Position Summary As a Reprocessing Capital and Consumable (Hybrid) Account Manager at STERIS, you ... and support on STERIS products. * Possess a strong working knowledge of STERIS products and ...
Position Summary As a Reprocessing Capital and Consumable (Hybrid) Account Manager at STERIS, you ... and support on STERIS products. * Possess a strong working knowledge of STERIS products and ...
Position Summary As a Reprocessing Capital and Consumable (Hybrid) Account Manager at STERIS, you ... and support on STERIS products. * Possess a strong working knowledge of STERIS products and ...
Accurately manage and track client budgets. * Maintain and update production and delivery schedules ... Support leadership and account supervision in the coordination and tracking of creative campaigns.
Accurately manage and track client budgets. * Maintain and update production and delivery schedules ... Support leadership and account supervision in the coordination and tracking of creative campaigns.
Account Manager
Montreal, QC · Remote
The Role As an Account Manager at Flexspring, you will serve as a trusted partner to customers ... Experience supporting customers across HR, IT, and Finance stakeholders * Additional language ...
Account Manager
Montreal, QC · Remote
The Role As an Account Manager at Flexspring, you will serve as a trusted partner to customers ... Experience supporting customers across HR, IT, and Finance stakeholders * Additional language ...
Support Account Manager information
What are the key skills and qualifications needed to thrive as a Support Account Manager, and why are they important?
To thrive as a Support Account Manager, you need a strong background in customer service, technical troubleshooting, and account management, often supported by a relevant degree or equivalent experience. Familiarity with CRM systems like Salesforce, ticketing platforms, and industry-specific software as well as ITIL certifications are typically valuable. Exceptional communication, relationship-building, and problem-solving skills help you effectively address client needs and foster trust. These skills are crucial for ensuring customer satisfaction, retaining key accounts, and driving long-term business success.
What are Support Account Managers?
Support Account Managers are professionals who act as the primary point of contact between a company and its clients, ensuring that clients receive high-quality technical support and service. They are responsible for managing client relationships, addressing technical issues, and coordinating with internal teams to resolve problems efficiently. Support Account Managers help clients maximize the value of the company's products or services by providing guidance, proactive support, and personalized solutions tailored to each client's needs.
What is the difference between Support Account Manager vs Customer Success Manager?
| Aspect | Support Account Manager | Customer Success Manager |
|---|---|---|
| Primary Focus | Handling support issues, technical troubleshooting, maintaining client satisfaction through support | Proactively ensuring client success, onboarding, renewals, and long-term relationship growth |
| Required Skills | Technical knowledge, problem-solving, communication skills | Relationship management, strategic planning, communication skills |
| Work Environment | Support teams, technical departments, often reactive | Customer success teams, account management, proactive engagement |
| Industry Usage | Common in SaaS, tech, and service industries | Common in SaaS, tech, and subscription-based industries |
While both roles focus on client satisfaction, Support Account Managers primarily address technical support and issue resolution, whereas Customer Success Managers focus on proactive relationship building and ensuring clients achieve their goals with the product or service.
How does a Support Account Manager typically collaborate with technical and non-technical teams to resolve customer issues?
Support Account Managers act as a bridge between customers and internal teams, working closely with technical engineers to address complex issues while also communicating updates and solutions to clients in a clear, business-focused manner. They often facilitate meetings, coordinate escalations, and ensure all stakeholders are aligned on priorities and progress. This role requires strong cross-functional collaboration skills, as you'll need to translate technical details for non-technical audiences and advocate for customer needs internally. Successful Support Account Managers are proactive communicators who excel at managing expectations and fostering positive relationships across departments.
What job categories do people searching Support Account Manager jobs in Quebec look for? The top searched job categories for Support Account Manager jobs in Quebec are:
Other
Posted 7 days ago
Job description
Account Manager - Canada
Ready to be part of the Legal Tech revolution?
As the leading SaaS publisher in Europe, Dilitrust is transforming legal departments worldwide with cutting-edge technology.
Our Impact: From General Meeting reports to AI-assisted contract life management, our teams across France, Spain, Italy, Canada, Mexico, and MEA are the driving force behind our global success. We are pleased to provide daily support to 2,500 customers in 64 countries, with 80% of major listed companies in major markets like Europe, North America and the middle East.
Our Recognition: Dilitrust has been recognized for offering a positive and stimulating work environment. We are proud to have been awarded the "Happy at Work" and "Tech at Work" label since 2019.
Your tasks :As an Account Manager, you will build strategic relationships with legal departments, General Counsel, Corporate Secretaries, Legal Operations teams, CEOs, Board members, and other executive stakeholders across multinational corporations and public sector organizations. You will serve as a trusted advisor to customers, helping drive adoption, long-term success, and growth across DiliTrust's legal technology solutions.
You will act as a product expert and customer advocate internally, collaborating closely with sales, implementation, support, product, development, and marketing teams to ensure an exceptional customer experience.
As part of your missions:
Building and maintaining relationships with a portfolio of strategic client accounts
Driving customer adoption, engagement, and long-term account success
Managing contract renewals and supporting retention initiatives
Identifying and acting on upsell and cross-sell opportunities to meet targets
Leading customer business reviews and strategic account discussions
Acting as a consultant and trusted advisor on DiliTrust products and best practices
Collaborating cross-functionally to support customer needs, escalations, and ongoing initiatives
Monitoring KPIs, customer usage, and business outcomes to support customer value and growth
Ideally, you have :
- 5 years of relevant experience in account management, customer success, or enterprise SaaS environments You are capable of building strategic long-term account plans and developing trusted customer relationships
- You have experience managing strategic or enterprise customer accounts within a technology or SaaS environment You have excellent presentation and communication skills
- You are comfortable conducting customer discovery, identifying project-level needs, and coordinating with internal teams to help guide successful customer outcomes You are comfortable working within international and multicultural teams
- You have a strong desire to learn and become a trusted functional expert across multiple software solutions You are relationship-driven, adaptable, and comfortable navigating complex customer environments
- Experience working with legal departments, legal operations teams, governance professionals, or enterprise legal technology solutions is a plus
- Bilingual French and English
- Join a fast-growing legal technology company within a collaborative and international environment (offices in France, Italy, Spain, Germany, USA as well as Dubai and Marocco);
- A highly competitive commission structure
- Clear career growth opportunities, including a development path from Account Manager to Key Account Manager
- A flexible hybrid work model that supports both collaboration and work-life balance
Location: Montreal
Type of contract : Full time, hybrid
DiliTrust is a socially responsible company, committed to the diversity of its teams and to promoting professional equality at all levels.
We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.
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