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Support Account Manager Jobs in Quebec (NOW HIRING)

A career as an SME Account Manager in the Private Banking 1859 team means acting as a privileged ... professionals supporting commercial customers. In addition, you are surrounded by an entire ...

A career as an SME Account Manager in the Private Banking 1859 team means acting as a privileged ... professionals supporting commercial customers. In addition, you are surrounded by an entire ...

A career as an SME Account Manager in the Private Banking 1859 team means acting as a privileged ... professionals supporting commercial customers. In addition, you are surrounded by an entire ...

New

A career as an SME Account Manager in the Private Banking 1859 team means acting as a privileged ... professionals supporting commercial customers. In addition, you are surrounded by an entire ...

Purpose of the position Reporting to the VP customer support, the incumbent is responsible for ... More than 3 years' experience in account development, negotiation and management will be highly ...

Purpose of the position Reporting to the VP customer support, the incumbent is responsible for ... More than 3 years' experience in account development, negotiation and management will be highly ...

New

Purpose of the position Reporting to the VP customer support, the incumbent is responsible for ... More than 3 years' experience in account development, negotiation and management will be highly ...

Be Seen First

The Bilingual Supplier & Client Account Manager will support the Commercial Sales and Logistics teams. Reporting to the VP Commercial, the role collaborates cross-functionally with Operations ...

A career as Account Manager in the Commercial & Wealth management team means having the ... of professionals supporting commercial clients. In addition, you are surrounded by an entire ...

A career as Account Manager in the Commercial & Wealth management team means having the ... of professionals supporting commercial clients. In addition, you are surrounded by an entire ...

Showing results 41-60

Support Account Manager information

What skills and qualifications are needed to be a support account manager?

To thrive as a Support Account Manager, you need a strong background in customer service, technical troubleshooting, and account management, often supported by a relevant degree or equivalent experience. Familiarity with CRM systems like Salesforce, ticketing platforms, and industry-specific software as well as ITIL certifications are typically valuable. Exceptional communication, relationship-building, and problem-solving skills help you effectively address client needs and foster trust. These skills are crucial for ensuring customer satisfaction, retaining key accounts, and driving long-term business success.

What is a support account manager?

Support Account Managers are professionals who act as the primary point of contact between a company and its clients, ensuring that clients receive high-quality technical support and service. They are responsible for managing client relationships, addressing technical issues, and coordinating with internal teams to resolve problems efficiently. Support Account Managers help clients maximize the value of the company's products or services by providing guidance, proactive support, and personalized solutions tailored to each client's needs.

What is the difference between Support Account Manager vs Customer Success Manager?

AspectSupport Account ManagerCustomer Success Manager
Primary FocusHandling support issues, technical troubleshooting, maintaining client satisfaction through supportProactively ensuring client success, onboarding, renewals, and long-term relationship growth
Required SkillsTechnical knowledge, problem-solving, communication skillsRelationship management, strategic planning, communication skills
Work EnvironmentSupport teams, technical departments, often reactiveCustomer success teams, account management, proactive engagement
Industry UsageCommon in SaaS, tech, and service industriesCommon in SaaS, tech, and subscription-based industries

While both roles focus on client satisfaction, Support Account Managers primarily address technical support and issue resolution, whereas Customer Success Managers focus on proactive relationship building and ensuring clients achieve their goals with the product or service.

How does a support account manager collaborate with technical and non-technical teams to resolve customer issues?

Support Account Managers act as a bridge between customers and internal teams, working closely with technical engineers to address complex issues while also communicating updates and solutions to clients in a clear, business-focused manner. They often facilitate meetings, coordinate escalations, and ensure all stakeholders are aligned on priorities and progress. This role requires strong cross-functional collaboration skills, as you'll need to translate technical details for non-technical audiences and advocate for customer needs internally. Successful Support Account Managers are proactive communicators who excel at managing expectations and fostering positive relationships across departments.
What job categories do people searching Support Account Manager jobs in Quebec look for? The top searched job categories for Support Account Manager jobs in Quebec are:
Infographic showing various Support Account Manager job openings in Quebec as of August 2026, with employment types broken down into 1% As Needed, 75% Full Time, 19% Part Time, 1% Temporary, and 4% Contract. Highlights an 89% Physical, 2% Hybrid, and 9% Remote job distribution.

Account Manager, National Warranty

HollisWealth

Quebec, QC โ€ข Hybrid

Full-time

Retirement, PTO

Posted 16 days ago


Job description

Job DescriptionBuild the Future with Us

Are you driven by business development, sales, and building lasting partnerships in the automotive warranty industry? Would you like to contribute to an organization whose purpose is to help clients feel confident and secure about their future?

As an Account Manager, National Warranty, you will play a key role in developing and growing your territory by acting as a trusted business partner to automobile dealerships and supporting them in increasing their warranty sales.

This position offers an excellent opportunity to showcase your abilities and fully leverage your potential within a caring and reliable organization. Here, people and their development are at the heart of everything we do, fostering an environment that encourages collaboration and innovation. If you enjoy building strong business relationships, taking on challenges, and developing new markets in a constantly evolving industry, this role is for you.

What You'll Accomplish with Us

As an Account Manager, National Warranty, you will be at the heart of our mission. Your key responsibilities will include:

  • Developing new accounts through active prospecting and identifying growth opportunities by implementing tailored action plans for each client.
  • Planning and conducting regular dealership visits to build strong, long-lasting business relationships with owners, general managers, finance managers, and sales teams.
  • Training sales and finance teams on our products, programs, and best practices, while introducing new offerings, promotions, and available tools.
  • Supporting dealerships in growing their warranty sales to improve performance and warranty penetration.
  • Delivering outstanding after-sales service, responding promptly to partner needs, and collaborating with internal teams to provide an exceptional client experience.
  • Participating in various automotive industry events as required.
What Could Help You Succeed in This Role

We are looking for someone who:

  • Is recognized for strong prospecting, client development, and relationship-building skills.
  • Stands out for their ability to quickly establish trust, along with excellent communication and training abilities.
  • Demonstrates a high level of autonomy, strong organizational skills, effective priority management, and a results-oriented mindset.
  • Is willing to travel frequently within the assigned territory to support activities related to the role, according to organizational needs.
  • Is known for their team spirit, positive attitude, and strong interest in the automotive industry.
  • Has a minimum of 5 years of experience in outside sales, business development, or account management.
  • Has an intermediate level of proficiency in both English and French, as the role requires weekly communication with unilingual English-speaking and French-speaking clients for business development, account management, training, and dealership support purposes.
Why You'll Love Working with Us
  • A work environment where learning and development are combined with a shared pursuit of excellence.
  • A healthy, safe, equitable, and inclusive workplace where your potential can thrive and grow freely.
  • The opportunity to work in a hybrid environment supported by flexibility and access to inspiring and innovative workspaces.
  • Competitive benefits, including: flexible group insurance plans, a competitive retirement plan, an employee share purchase plan, vacation and wellness/personal development days, telemedicine services, an employee and family assistance program, an ergonomic furniture program, performance bonuses, discounts on iA products, and much more!
Apply Today and Take Your Career to the Next Level

Your talent matters here. Join us and help shape the future.

Not Sure About Applying?

At iA, we believe in potential and value diverse experiences. If this opportunity inspires you, take the leap and apply. Your place may be with us, and we would love to get to know you!

Location(s)Laval / 4605 rue Louis-B.-MayerOther Possible Location(s)
Company

iA Financial Group

Posting End Date2026-08-10Company Overview

iA Financial Group* is the strength of a company with a human side, with its over 8,000 employees. Together, we have earned the trust of our more than four million clients and 25,000 advisors who have chosen us for their insurance, savings, and wealth management.

With over $200 billion in assets and half a billion invested in technological innovation, we're a key player in the financial services industry in Canada and the United States. The secret to our success? Investing in you, one person at a time. Because, for over 125 years, we have believed that it's by supporting our employees and surrounding ourselves with the most reputable leaders in the industry, we will continue to innovate.

At iA, we're invested in you.

* iA Financial group includes the following entities: iA Services financiers, iA assurance auto et habitation, iA Gestion privee de patrimoine, PPI Management, Investia, iA Gestion de placements, Prysm, iA Clarington, Michel Rheaume et associes, Garanties Nationales, WGI Manufacturing, WGI Service Plan Division, Lubrico, iA Financement auto Our Commitment to Diversity and Inclusion

At iA Financial Group, we support and celebrate diversity. We strive to provide a workplace that is recognized as inclusive for all, regardless of ethnic origin, nationality, language, religious beliefs, gender, sexual orientation, age, marital status, family situation, or physical or mental disability.

Please note that if you need help or assistance to make the recruitment process more accessible for you, please Contact us here. Someone from our team will be happy to assist you with your needs.