Position The Account Manager is responsible for the strategic management and development of ... support revenue growth. Customer Relationship and Experience * Ensure a high level of customer ...
Position The Account Manager is responsible for the strategic management and development of ... support revenue growth. Customer Relationship and Experience * Ensure a high level of customer ...
As a Senior Enterprise Account Manager at Coveo, you'll grow and elevate a portfolio of high-value ... Collaborate cross-functionally with Customer Success, Marketing, Product, Renewals, and Support to ...
Quick apply
As a Senior Enterprise Account Manager at Coveo, you'll grow and elevate a portfolio of high-value ... Collaborate cross-functionally with Customer Success, Marketing, Product, Renewals, and Support to ...
Senior Account Manager
Montreal, QC · On-site
As a Senior Enterprise Account Manager at Coveo, you'll grow and elevate a portfolio of high-value ... Collaborate cross-functionally with Customer Success, Marketing, Product, Renewals, and Support to ...
Senior Account Manager
Montreal, QC · On-site
As a Senior Enterprise Account Manager at Coveo, you'll grow and elevate a portfolio of high-value ... Collaborate cross-functionally with Customer Success, Marketing, Product, Renewals, and Support to ...
Influencer - Account Manager
Montreal, QC · On-site
Our continued mission is to recruit, support, and grow talent in a way that ensures equal ... The Role At A Glance: We're looking for an Account Manager to elevate our legacy of white-glove ...
Influencer - Account Manager
Montreal, QC · On-site
Our continued mission is to recruit, support, and grow talent in a way that ensures equal ... The Role At A Glance: We're looking for an Account Manager to elevate our legacy of white-glove ...
Influencer Account Manager
Montreal, QC · On-site
Our continued mission is to recruit, support, and grow talent in a way that ensures equal ... The Role At A Glance: We're looking for an Account Manage r to elevate our legacy of white-glove ...
Influencer Account Manager
Montreal, QC · On-site
Our continued mission is to recruit, support, and grow talent in a way that ensures equal ... The Role At A Glance: We're looking for an Account Manage r to elevate our legacy of white-glove ...
Customer Account Manager
Montreal, QC · On-site
... support teams to improve the Moovweb offering for our clients Identify and develop new ... Account Manager: i.e. you can co-develop a product roadmap with your clients and manage day-to-day ...
Customer Account Manager
Montreal, QC · On-site
... support teams to improve the Moovweb offering for our clients Identify and develop new ... Account Manager: i.e. you can co-develop a product roadmap with your clients and manage day-to-day ...
Gaming - Account Manager
Montreal, QC · On-site
Our continued mission is to recruit, support, and grow talent in a way that ensures equal ... The Role At A Glance: We're looking for an Account Manage r to elevate our legacy of white-glove ...
Gaming - Account Manager
Montreal, QC · On-site
Our continued mission is to recruit, support, and grow talent in a way that ensures equal ... The Role At A Glance: We're looking for an Account Manage r to elevate our legacy of white-glove ...
Représentant(e) de compte/Account Representative - Solutions chimiques de traitement de l'eau
Dolbeau-mistassini, QC · On-site
Support Account Management Excellence Program activities, including Service Plans and Value Generation Plans * Field Learning: Gain hands-on experience in industrial environments while developing ...
Quick apply
Représentant(e) de compte/Account Representative - Solutions chimiques de traitement de l'eau
Dolbeau-mistassini, QC · On-site
Support Account Management Excellence Program activities, including Service Plans and Value Generation Plans * Field Learning: Gain hands-on experience in industrial environments while developing ...
Strategic Account Manager
Quebec, QC · On-site +1
CA$73K - CA$105K/yr
Strategic Account Manager Join Livingston and grow your career in the constantly changing world of ... support client requests for improvements and growth opportunities, manage/influence the ...
Strategic Account Manager
Quebec, QC · On-site +1
CA$73K - CA$105K/yr
Strategic Account Manager Join Livingston and grow your career in the constantly changing world of ... support client requests for improvements and growth opportunities, manage/influence the ...
CA$73K - CA$105K/yr
Strategic Account Manager Join Livingston and grow your career in the constantly changing world of ... support client requests for improvements and growth opportunities, manage/influence the ...
CA$73K - CA$105K/yr
Strategic Account Manager Join Livingston and grow your career in the constantly changing world of ... support client requests for improvements and growth opportunities, manage/influence the ...
Account Manager Location: in the field position - Quebec City A little bit about us Nestle ... support your mental health Free Nespresso Coffee Machines and $100 monthly coffee credit Up to 50 ...
Account Manager Location: in the field position - Quebec City A little bit about us Nestle ... support your mental health Free Nespresso Coffee Machines and $100 monthly coffee credit Up to 50 ...
Account Manager Location: in the field position - Quebec City A little bit about us Nestle ... support your mental health Free Nespresso Coffee Machines and $100 monthly coffee credit Up to 50 ...
Account Manager Location: in the field position - Quebec City A little bit about us Nestle ... support your mental health Free Nespresso Coffee Machines and $100 monthly coffee credit Up to 50 ...
Account Manager II, Business Banking
Montreal, QC · On-site
CA$115/hr
This position is supported by a Manager Commercial Credit who will provide ongoing credit and sales management expertise. : The Commercial Banking Account Manager is a trusted advisor who with ...
Account Manager II, Business Banking
Montreal, QC · On-site
CA$115/hr
This position is supported by a Manager Commercial Credit who will provide ongoing credit and sales management expertise. : The Commercial Banking Account Manager is a trusted advisor who with ...
Account Manager
Gatineau, QC · Hybrid
You'll be surrounded by experts to support businesses of all sizes and will work on major projects with co-workers in the commercial sector. We will contribute to your development with a distinctive ...
Account Manager
Gatineau, QC · Hybrid
You'll be surrounded by experts to support businesses of all sizes and will work on major projects with co-workers in the commercial sector. We will contribute to your development with a distinctive ...
Account Manager
Gatineau, QC · Hybrid
You'll be surrounded by experts to support businesses of all sizes and will work on major projects with co-workers in the commercial sector. We will contribute to your development with a distinctive ...
Account Manager
Gatineau, QC · Hybrid
You'll be surrounded by experts to support businesses of all sizes and will work on major projects with co-workers in the commercial sector. We will contribute to your development with a distinctive ...
Strategic Account Manager 3
Montreal, QC · On-site
... Support counterparts to accelerate resolution. What You'll Do * Account health monitoring and risk ... manager direction. * Executive business review design and delivery. Designs and executes QBRs and ...
Strategic Account Manager 3
Montreal, QC · On-site
... Support counterparts to accelerate resolution. What You'll Do * Account health monitoring and risk ... manager direction. * Executive business review design and delivery. Designs and executes QBRs and ...
Strategic Account Manager 3
Montreal, QC · On-site
... Support counterparts to accelerate resolution. What You'll Do * Account health monitoring and risk ... manager direction. * Executive business review design and delivery. Designs and executes QBRs and ...
Strategic Account Manager 3
Montreal, QC · On-site
... Support counterparts to accelerate resolution. What You'll Do * Account health monitoring and risk ... manager direction. * Executive business review design and delivery. Designs and executes QBRs and ...
You'll be empowered to lead, supported to grow, and proud of the impact we create together. Join us ... Works together with Com-Ops and Sales to identify and manage the local key accounts. Assuring ...
You'll be empowered to lead, supported to grow, and proud of the impact we create together. Join us ... Works together with Com-Ops and Sales to identify and manage the local key accounts. Assuring ...
A career as an SME Account Manager in the 1859 Private Wealth Management team means acting as a ... professionals supporting commercial customers. In addition, you are surrounded by an entire ...
A career as an SME Account Manager in the 1859 Private Wealth Management team means acting as a ... professionals supporting commercial customers. In addition, you are surrounded by an entire ...
The Corporate Account Manager will report to the Vice President, Business Development and will play ... A key focus of this role is supporting client retention during renewal periods by ensuring a ...
The Corporate Account Manager will report to the Vice President, Business Development and will play ... A key focus of this role is supporting client retention during renewal periods by ensuring a ...
Support Account Manager information
What are the key skills and qualifications needed to thrive as a Support Account Manager, and why are they important?
To thrive as a Support Account Manager, you need a strong background in customer service, technical troubleshooting, and account management, often supported by a relevant degree or equivalent experience. Familiarity with CRM systems like Salesforce, ticketing platforms, and industry-specific software as well as ITIL certifications are typically valuable. Exceptional communication, relationship-building, and problem-solving skills help you effectively address client needs and foster trust. These skills are crucial for ensuring customer satisfaction, retaining key accounts, and driving long-term business success.
What are Support Account Managers?
Support Account Managers are professionals who act as the primary point of contact between a company and its clients, ensuring that clients receive high-quality technical support and service. They are responsible for managing client relationships, addressing technical issues, and coordinating with internal teams to resolve problems efficiently. Support Account Managers help clients maximize the value of the company's products or services by providing guidance, proactive support, and personalized solutions tailored to each client's needs.
What is the difference between Support Account Manager vs Customer Success Manager?
| Aspect | Support Account Manager | Customer Success Manager |
|---|---|---|
| Primary Focus | Handling support issues, technical troubleshooting, maintaining client satisfaction through support | Proactively ensuring client success, onboarding, renewals, and long-term relationship growth |
| Required Skills | Technical knowledge, problem-solving, communication skills | Relationship management, strategic planning, communication skills |
| Work Environment | Support teams, technical departments, often reactive | Customer success teams, account management, proactive engagement |
| Industry Usage | Common in SaaS, tech, and service industries | Common in SaaS, tech, and subscription-based industries |
While both roles focus on client satisfaction, Support Account Managers primarily address technical support and issue resolution, whereas Customer Success Managers focus on proactive relationship building and ensuring clients achieve their goals with the product or service.
How does a Support Account Manager typically collaborate with technical and non-technical teams to resolve customer issues?
Support Account Managers act as a bridge between customers and internal teams, working closely with technical engineers to address complex issues while also communicating updates and solutions to clients in a clear, business-focused manner. They often facilitate meetings, coordinate escalations, and ensure all stakeholders are aligned on priorities and progress. This role requires strong cross-functional collaboration skills, as you'll need to translate technical details for non-technical audiences and advocate for customer needs internally. Successful Support Account Managers are proactive communicators who excel at managing expectations and fostering positive relationships across departments.
What job categories do people searching Support Account Manager jobs in Quebec look for? The top searched job categories for Support Account Manager jobs in Quebec are:
Full-time
Retirement
Posted 25 days ago
Job description
Transform Your Career with Us!
A leader in agri-food processing, our company specializes in the production of apple and fruit purées. Located in the Haut-Saint-Laurent RCM , we rely on a team of over 350 dedicated employees who make a real difference every day.
Why Choose Us?
At our company, employees are at the heart of everything we do. We are proud to offer a comprehensive benefits package:
Group insurance
Simplified retirement savings plan (SRSP)
Paid sick leave
Free products
On-site daycare
We’re hiring!
We are looking for motivated individuals.
Do you want to work in a dynamic, people-focused, and stimulating environment?
Apply now!
Position
The Account Manager is responsible for the strategic management and development of national accounts in the grocery and foodservice sectors. By promoting the Applesnax brand, this role plays a key part in increasing product visibility, maintaining strong customer relationships, and driving the growth of our national brands’ sales.
With a strong focus on results and customer satisfaction, the Account Manager actively contributes to the company’s market positioning and performance across Canada and internationally.
Responsibilities
- Know and comply at all times with applicable quality and food safety standards, occupational health and safety regulations, and company policies.
Account Development and Management
- Manage and grow assigned national accounts in the grocery and foodservice sectors, with a particular focus on the Applesnax brand;
- Identify and develop new business opportunities, prospect potential clients, and close sales to support revenue growth.
Customer Relationship and Experience
- Ensure a high level of customer satisfaction and retention through a proactive approach, active listening to customer needs, and a personalized, solution-oriented service;
- Participate in business reviews and strategic planning meetings with customers to strengthen relationships and foster long-term partnerships.
Brand Promotion and Visibility
- Increase product visibility in-store and on customer menus by coordinating efforts with internal teams;
- Represent the brand at industry events (in Canada and internationally), including trade shows, business reviews, and customer planning meetings, to enhance brand awareness, strengthen business relationships, and identify new market opportunities.
Strategic Analysis and Reporting
- Produce analytical reports and detailed presentations using sales, market, and performance data for both customers and internal teams to support informed decision-making.
Internal Collaboration and Coordination
- Collaborate with the sales team to ensure departmental alignment with the company’s strategic objectives;
- Work closely with marketing, operations, logistics, and product development teams to meet customer requirements and ensure the success of commercial initiatives.
* The use of English is required at an advanced level in order to ensure daily communication with English-speaking clients and suppliers.