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Support Account Manager Jobs in Georgia (NOW HIRING)

TekSky

Account Associate

Kennesaw, GA · On-site

$43K - $59K/yr

This role works closely with Account Managers to drive account performance, support strategic initiatives, and ensure seamless execution across key customer relationships. This is an excellent ...

spatco

Territory Account Manager

Atlanta, GA

Support national accounts locally. Provide territory-level support for national-account ... Proficiency with CRM tools and general business software; comfort learning enterprise systems.

New

KCH Transportation

Account Support Rep

Roswell, GA · On-site

This individual works closely with the Account Management team to ensure freight is scheduled ... Support overall account accuracy, compliance, and service-level expectations Competencies: * Highly ...

LG

Account Manager I

Atlanta, GA · On-site

Manage and support assigned existing customer accounts to maintain customer satisfaction, retention, and stable business growth Support new customer identification and market expansion initiatives ...

LG

Account Manager I

Atlanta, GA · On-site

Manage and support assigned existing customer accounts to maintain customer satisfaction, retention, and stable business growth Support new customer identification and market expansion initiatives ...

LG

Account Manager I

Atlanta, GA

Manage and support assigned existing customer accounts to maintain customer satisfaction, retention, and stable business growth * Support new customer identification and market expansion initiatives ...

LG

Account Manager I

Atlanta, GA · On-site

Manage and support assigned existing customer accounts to maintain customer satisfaction, retention, and stable business growth * Support new customer identification and market expansion initiatives ...

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Support Account Manager information

What skills and qualifications are needed to be a support account manager?

To thrive as a Support Account Manager, you need a strong background in customer service, technical troubleshooting, and account management, often supported by a relevant degree or equivalent experience. Familiarity with CRM systems like Salesforce, ticketing platforms, and industry-specific software as well as ITIL certifications are typically valuable. Exceptional communication, relationship-building, and problem-solving skills help you effectively address client needs and foster trust. These skills are crucial for ensuring customer satisfaction, retaining key accounts, and driving long-term business success.

What is a support account manager?

Support Account Managers are professionals who act as the primary point of contact between a company and its clients, ensuring that clients receive high-quality technical support and service. They are responsible for managing client relationships, addressing technical issues, and coordinating with internal teams to resolve problems efficiently. Support Account Managers help clients maximize the value of the company's products or services by providing guidance, proactive support, and personalized solutions tailored to each client's needs.

What is the difference between Support Account Manager vs Customer Success Manager?

AspectSupport Account ManagerCustomer Success Manager
Primary FocusHandling support issues, technical troubleshooting, maintaining client satisfaction through supportProactively ensuring client success, onboarding, renewals, and long-term relationship growth
Required SkillsTechnical knowledge, problem-solving, communication skillsRelationship management, strategic planning, communication skills
Work EnvironmentSupport teams, technical departments, often reactiveCustomer success teams, account management, proactive engagement
Industry UsageCommon in SaaS, tech, and service industriesCommon in SaaS, tech, and subscription-based industries

While both roles focus on client satisfaction, Support Account Managers primarily address technical support and issue resolution, whereas Customer Success Managers focus on proactive relationship building and ensuring clients achieve their goals with the product or service.

How does a support account manager collaborate with technical and non-technical teams to resolve customer issues?

Support Account Managers act as a bridge between customers and internal teams, working closely with technical engineers to address complex issues while also communicating updates and solutions to clients in a clear, business-focused manner. They often facilitate meetings, coordinate escalations, and ensure all stakeholders are aligned on priorities and progress. This role requires strong cross-functional collaboration skills, as you'll need to translate technical details for non-technical audiences and advocate for customer needs internally. Successful Support Account Managers are proactive communicators who excel at managing expectations and fostering positive relationships across departments.
What are popular job titles related to Support Account Manager jobs in Georgia? For Support Account Manager jobs in Georgia, the most frequently searched job titles are:
What job categories do people searching Support Account Manager jobs in Georgia look for? The top searched job categories for Support Account Manager jobs in Georgia are:
What cities in Georgia are hiring for Support Account Manager jobs? Cities in Georgia with the most Support Account Manager job openings:
Support Account Manager jobs near you
Infographic showing various Support Account Manager job openings in Georgia as of July 2026, with employment types broken down into 85% Full Time, 10% Part Time, 1% Temporary, and 4% Contract. Highlights an 89% Physical, 3% Hybrid, and 8% Remote job distribution.

Account Manager - Engineered Resins

Americhem

Dalton, GA • On-site

Other

Re-posted 14 days ago

Americhem rating

9.0

Company rating: 9.0 out of 10

Based on 15 frontline employees who took The Breakroom Quiz

4th of 84 rated plastic manufacturers

Job description

Americhem is a globally recognized designer and manufacturer of custom color masterbatch, functional additives, engineered compounds and performance technologies. Our business is built around delivering Performance, Solutions and Trust through close collaboration with customers seeking to optimize their polymer products. All of our products are backed by complete technical support that ensures quality, reliability, and value.

We are seeking a dynamic Account Manager – Engineered Resins to support revenue growth by managing customer accounts (large resin producers) and driving sales within the organization. This role requires a technically strong professional with an engineering background, preferably in Plastics or Materials Engineering, who can leverage deep knowledge of plastics materials, compounding, and processing technologies to deliver value-driven solutions to customers.

This role builds strong customer relationships through consistent engagement, proactive communication, and effective collaboration with internal teams. The Account Manager plays a key role in customer retention, satisfaction, and identifying new opportunities to meet evolving customer needs. The Account Manager will be responsible for meeting their volume growth targets, appropriate pricing actions, on time payment and other key commercial metrics.

Responsibilities

  • Engage customers via in person visits, phone, email, and virtual meetings to maintain active relationships.
  • Develop "high, wide and deep" relationships with customers
  • Meet commercial KPIs not limited to volume growth, pricing actions, on time payments.
  • Build trust and rapport to drive long-term retention and satisfaction.
  • Recommend solutions and product options based on customer needs and feedback.
  • Collaborate with sales and marketing teams to follow up on leads and campaigns.
  • Support account activities, manage CRM data, and ensure timely responses to inquiries.
  • Identify sales opportunities through day-to-day interactions.
  • Coordinate with internal stakeholders to resolve issues and enhance customer experience.
  • Provide technical guidance and material recommendations based on customer application requirements.
  • Support customers in material selection, processing optimization, and performance troubleshooting.
  • Translate technical customer needs into internal development or formulation direction.
  • Collaborate closely with R&D, technical service, and operations teams within the organization.

Qualifications

  • Bachelor’s degree in Materials or Plastics Engineering or a related Engineering discipline required.
  • 5+ years of experience in account management, Business Development, Inside Sales or Technical Sales within a plastics, polymer, compounding or manufacturing environment preferably within large resin producers.
  • Experience with CRM tools and managing a high volume of accounts is preferred.

Additional Information

Travel: Up to 50%

Desired Qualities/Attributes:

  • Clear and professional communicator.
  • Strong relationship-builder with a customer-first mindset.
  • Organized, detail-oriented, and self-motivated.
  • Adaptable and calm in a high-volume, fast-paced environment.
  • Team player who thrives in cross-functional collaboration.

What Americhem employees say

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Benefits

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