AppGuard Customer Success Specialist

CHIPS is growing our team! We are hiring a Customer Success Manager to partner with clients to drive adoption, manage business processes, and grow our business. This role is a balance of individual work within a highly collaborative team. You will be working directly with clients to maintain and grow existing relationships and will identify expansion opportunities with the goal of achieving negative net churn.  

We’re a company that is working to put cyber criminals out of business, one company at a time! We’re a team united by our shared values of: 

• Do the Right Thing! 

• Figure Out Something New 

• Wins! 

• Affidavit (Documentation) 

• Conversable 

CHIPS is located in Minnesota, with our National Headquarters just North of St. Paul / Minneapolis.  Our growing team works daily with the top Managed Service Providers and network defenders, who support thousands of companies across the globe. 

This role at CHIPS will amplify your career. From taking on new challenges to following the lead of incredible mentors, we promise you will grow, learn, and make a difference.  

If you’re a person who is driven by customer happiness and success, then this role is made for you.  

You’re good at: 

• Collaborating with others to drive best practices 

• Working directly with clients to achieve success 

• Communicating with fellow team members 

• Identifying opportunities for product expansion 

Extra awesome:

• You love inspiring others with enthusiasm 

• You have a never say never attitude 

• You have experience working at a tech company 

What you’ll do 

As Customer Success Manager, you’ll be responsible for: 

• Onboarding new Resellers and empower them to effectively advocate for and deploy AppGuard. 

• Building relationships via video meetings and phone calls while identifying opportunities for onboarding efficiency, account expansion and revenue creation within our customer base. 

• Advising our Resellers on how to improve their performance and increase their revenue and customer base. 

• Clearly communicating the benefits of new product features and ensuring Resellers promptly adopt them. 

• Quickly identifying gaps in our product that impact the success of our Resellers. 

• Proactively talking with Resellers to ensure that they get the most value out of your service. 

• Find, access, and ask for marketing materials and other tools to help our Resellers. 

• Developing and nurturing Resellers into advocates to increase brand awareness and build a sense of community. 

• Analyzing data and results to guide product and customer success improvements.  

• Conducting webinars with employee groups of our resellers to assist with product adoption. 

• Identifying opportunities for customer training in a proactive way. 

What you’ll need 

The following experience is relevant to us: 

• At least 2 years of professional experience in Customer Success or Account Management.  

• Experience in building and maintaining strong relationships with Resellers. 

• A great track record of expanding revenue and mitigating customer churn.  

• Experience working closely with other functions like Marketing, Sales, and Product. 

• Excellent communication skills, a great listener. 

• Tech savvy and have experience implementing software on an account per account basis. 

• Experience working with customer communication tools like HubSpot or Autotask.  

Why join us 

Working at CHIPS can accelerate your career and give you the opportunity to work with world-class talent. We’re a team that loves what we do, and we all thrive on our ability to make an impact.