Mobile Crisis Response Intake Triage

Program and Roles Summary: Ensure that all consumer information data is entered into the electronic health record system in coordination with Intake reception. These duties primarily include but are not limited to working closely with our MCR Team in receiving and dispatching of crisis calls, documentation of the Crisis Call and consumer Case Transfer information received from external agencies and updating Medicaid eligibility and verifying insurance. The Mobile Crisis Intake Triage staff must interact with other staff members and consumers while performing several other duties simultaneously.

Reports to: Clinical Team Leader; Clinical Services Manager; Director of Clinical Services

Supervises: None

Principal Duties/Responsibilities:

• Work closely with our MCR team in receiving and dispatching crisis calls.
• Enroll and re-enroll consumers, ensuring all applicable information in the electronic health record system.
• Complete and/or update client demographic information.
• Enter consumer information obtained from documentation received from MCR team and consumer’s Case Transfer from external agencies.
• Assign clinical team members to consumer cases as directed, when needed.
• Verify consumer eligibilities for services when required.
• Notify the Crisis and Referral Entry System (C.A.R.E.S.) or Healthcare and Family Services (HFS) of any inconsistencies with consumers’ information.
• Send alert notifications within electronic system as designated for changes in demographics, consumer status, coverage, authorizations, etc.
• Complete Consumer Registration information as required.
• Notify billing team or program supervisory staff of consumers that are ineligible for services.
• Duties are performed in a typical office environment. No unusual or adverse working conditions exist.

  Knowledge/Skills/Abilities (K/S/A):

  • This position requires the individual demonstrate the experiences, beliefs, attitude and awareness that indicate cultural sensitivity to the client population served.
  • This position requires the individual possess the ability to partner with clients individually and/or in family to help them mobilize resources and build resilience.
  • This position requires the individual possess the ability to coordinate effectively with other team members, other Agency resources and outside services in addressing client needs.
  • This position requires the individual possess an understanding of evidence-informed practices, engagement strategies, boundary setting, concurrent documentation, working in a community setting, organizing, motivational interviewing, and family systems.
  • Must be familiar with the operation of but not limited to desktop computer systems, cell phone, laptop, notebook, netbook, and tablet type devices knowledge of community resources and ability to use a variety of applications on a computer.
  • Staff are expected to have the ability to work remotely from home if necessary, and with Supervisory approval. Safety Protocols while at the office and within the community are to be strictly adhered.

  Mental/Physical Demands:

  Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations. Work requires prolonged concentration using a computer in analyzing and manipulating data. While performing the duties of this job, the employee is regularly required to use hands to finger, handle or feel and talk or hear. The employee frequently is required to sit. The employee is occasionally required to stand and walk. The employee must lift and/or move up to 10 pounds and occasionally life and/or move up to 25 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, depth perception, and ability to adjust focus.

  Environmental Conditions: The noise level in the work environment is usually moderate. Duties are performed in a typical office environment. No unusual or adverse working conditions exist.

  This description documents the general contents and requirements of the job. It is not to be construed as an exhausted statement of duties, responsibilities, or requirements. The principal duties and responsibilities shown are all essential job functions except for those indicated with an asterisk (*). The requirements listed above are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.