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Accenture

Cyber Crisis & Readiness Manager

Chicago, IL · On-site

$114K - $154K/yr

Minimum 4 years of client-facing consulting experience in crisis management, cybersecurity, or a closely related advisory discipline * Minimum 3 years of experience advising or engaging directly with ...

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How much do crisis management consultant jobs pay per hour?

As of Sep 12, 2026, the average hourly pay for crisis management consultant in the United States is $39.73, according to ZipRecruiter salary data. Most workers in this role earn between $25.00 and $50.00 per hour, depending on experience, location, and employer.

What does a crisis management consultant do?

A Crisis Management Consultant helps organizations prepare for, respond to, and recover from unexpected events that may threaten their reputation, operations, or stakeholders. They assess risks, develop crisis response plans, and train staff on effective communication and decision-making during emergencies. In the event of a crisis, they guide leadership teams on managing the situation and communicating with the public, media, and other key audiences. Their goal is to minimize damage and help organizations return to normal operations as quickly and smoothly as possible.

What skills and qualifications are needed to thrive as a crisis management consultant?

To thrive as a Crisis Management Consultant, you generally need expertise in risk assessment, crisis communication, and strategic planning, often supported by a relevant degree and experience in emergency management or business continuity. Familiarity with incident management software, crisis simulation tools, and certifications such as Certified Crisis Management Professional (CCMP) are typically required. Strong interpersonal skills, decisiveness, and the ability to remain calm under pressure help consultants effectively guide organizations through high-stress situations. These skills and qualities are crucial for minimizing damage, restoring operations, and maintaining stakeholder trust during crises.

What challenges do crisis management consultants face when working with organizations during an active crisis?

Crisis Management Consultants often encounter challenges such as rapidly changing information, high-pressure decision-making environments, and coordinating responses across diverse teams or departments. They must quickly assess the situation, establish clear communication channels, and help leadership remain focused while under stress. Building trust with stakeholders, especially when emotions run high, and gaining buy-in for recommended strategies are also common hurdles. Adaptability, strong interpersonal skills, and the ability to remain calm under pressure are essential to successfully navigate these situations.
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Crisis Management Consultant jobs near you
Infographic showing various Crisis Management Consultant job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 84% Full Time, 13% Part Time, and 2% Contract. Highlights an 84% Physical, 3% Hybrid, and 13% Remote job distribution, with an average salary of $82,641 per year, or $39.7 per hour.

Mobile Crisis Management Specialist (QP)

Raeford, NC • On-site

Southeastern Integrated Care LLC
Outpatient Health Care • 1 - 10 employees
Learn more about Southeastern Integrated Care LLCexternal

Full-time

Posted 15 days ago

Key responsibilities

  • Respond in-person to community crisis calls, providing triage, de-escalation, and supportive interventions to stabilize beneficiaries.

  • Assist in conducting crisis assessments using NC-SNAP or ASAM Criteria under the supervision of a Licensed Professional to determine service eligibility.

  • Implement interventions specified in the beneficiary's Person-Centered Plan, such as coping skills training, safety planning, or linkage to community supports.

Job description

Summary:  

The Mobile Crisis Management Specialist, as a Qualified Professional (QP), delivers in-person crisis intervention and stabilization services under the supervision of a Licensed Professional (LP). This role focuses on supporting beneficiaries with mental health or substance use crises, implementing interventions outlined in the Person-Centered Plan (PCP), and facilitating connections to community resources. The QP ensures compliance with NC Medicaid Clinical Coverage Policy 8A and contributes to the MCM team’s first-responder model.

Essential Duties and Responsibilities: 

  • Respond in-person to crisis calls in community settings, providing triage, de-escalation, and supportive interventions to stabilize beneficiaries (page 35).
  • Assist in conducting crisis assessments using NC-SNAP or ASAM Criteria, under the direction of the LP, to determine service eligibility (page 36).
  • Implement interventions specified in the beneficiary’s PCP, such as coping skills training, safety planning, or linkage to community supports.
  • Collaborate with the LP to develop and update PCPs, ensuring interventions address crisis-related goals (Subsection 5.7.1, page 7).
  • Supervise Associate Professionals (APs) and Paraprofessionals under an individualized supervision plan, reviewed annually (Subsection 5.6, page 6).
  • Document interventions in service notes, including date, purpose, intervention details, duration, and effectiveness, per Subsection 5.8.2 (page 8).
  • Coordinate with emergency services, LME/MCOs, or other providers to facilitate follow-up care and prevent hospitalization.
  • Participate in 24/7 first-responder coverage, ensuring prompt response to crisis calls (page 35).
  • Support telehealth components (e.g., follow-up consultations) as directed by the LP, adhering to Policy 1-H requirements (Attachment A, page 30).
  • Performs all other duties as reasonably required and assigned.
  • In addition, the employee must participate in all required training and education as mandated by the specific service line and clinical coverage policy.
  • Available for on-call shifts.
  • Ability to travel to community locations and respond to crises in potentially unpredictable environments.


To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education/Experience

  • Bachelor’s degree in a human services field (e.g., psychology, social work, counseling) or a related field, per 10A NCAC 27G .0104 (Subsection 6.3.2, page 11).
  • Minimum of 2 years of post-degree experience in mental health or substance use services, or 4 years if non-human services degree.
  • Minimum of one year’s experience in providing crisis management services in the following settings: assertive outreach, assertive community treatment, emergency department or other service providing 24-hours-a-day, 7-days-a-week, response in emergent or urgent situations; and 20 hours of training in appropriate crisis intervention strategies within the first 90 days of employment. 
  • Must meet Qualified Professional status as defined in 10A NCAC 27G .0104, with documented competencies in crisis intervention and population-specific needs.
  • Experience with co-occurring mental health and substance use disorders, preferred.
  • Training in peer support or trauma-informed care, preferred.

 

Required Skills/Abilities

  • Proficiency in crisis de-escalation, case management, and community resource navigation; knowledge of NC-SNAP and ASAM Criteria; ability to work in dynamic, community-based settings.
  • Must maintain strict confidentiality
  • Must possess effective communication/documentation skills
  • Must have a positive attitude and view the person receiving services as a priority
  • High level of professionalism 
  • Excellent written and oral communication skills
  • Excellent customer service and phone skills required
  • Use of basic office equipment and computer; keyboarding skills
  • Ability to work independently and as part of a team
  • Flexibility in responding and adjusting to change
  • Ability to prioritize and manage time
  • Advocacy and negotiation skills
  • Ability to demonstrate commitment, competence, people skills, and adaptability
  • Must meet 10A NCAC 27G.0104

Certificates, Licenses, Registrations

  • Valid NC driver’s license, reliable transportation, and personal vehicle insurance coverage.
  • Current license or certification must be maintained if applicable.  
  • CADC preferred