About Trusted Hands Senior Care
Sourced by ZipRecruiter
Industry
Health care and social assistance
Company size
1 - 10 Employees
Headquarters location
Roswell, GA, US
$37K - $40K/yr
Full-time
Posted 28 days ago
Job description
Key Responsibilities
Scheduling & Client Care Coordination
- Maintain fulfillment of authorized client service hours monthly
- Proactively fill open shifts and minimize lost or unbooked hours
- Ensure all schedule changes, gaps, and outcomes are clearly documented in real time
Communication & Responsiveness
- Serve as a primary point of contact for caregiver scheduling needs
- Respond promptly to service changes, call-offs, and urgent coverage needs
- Maintain clear, professional communication with clients, caregivers, and internal team members
- Ensure all deadlines and assignments are acknowledged and confirmed via email
Documentation & Compliance
- Maintain accurate, timely call logs and scheduling documentation to support compliance and audits
- Assist with maintaining up-to-date employee files and audit readiness
Patient & Caregiver Engagement
- Conduct periodic check-ins with clients and caregivers to ensure satisfaction and quality of care
- Support a positive, solution-oriented experience for both clients and staff
Projects & Operational Support
- Assist with training coordination, onboarding sessions, and compliance tracking
- Support implementation of new systems, processes, or tools
- Participate in community events, workshops, or outreach efforts as needed
Qualifications
- Experience in home care, healthcare operations, scheduling, or care coordination preferred
- Strong organizational and time management skills with attention to detail
- Ability to multitask and problem-solve in a fast-paced environment
- Excellent written and verbal communication skills
- Proficiency with scheduling systems, EMR/CRM platforms, and Microsoft Office
- Dependable, responsive, and able to meet deadlines consistently
- Valid driver’s license and ability to travel locally if needed
Why Join Trusted Hands Senior Care?
- Be part of a dynamic and growing home care organization
- Work in a role that blends operations, people, and purpose
- Make a direct impact on seniors, families, and caregivers
- Opportunities for growth, leadership exposure, and community involvement
trustedhandscare.com
Frequently asked questions
Q: What skills or qualities help someone succeed as a Scheduling Coordinator?
A: To succeed as a Scheduling Coordinator, key technical skills include proficiency in scheduling software and tools, such as Microsoft Exchange or Google Calendar, as well as strong organizational and time management skills to effectively coordinate multiple schedules and appointments. Soft skills like excellent communication, problem-solving, and adaptability are also crucial, as they enable the coordinator to navigate conflicts, negotiate with stakeholders, and adjust to changing priorities. By combining these technical and soft skills, a Scheduling Coordinator can efficiently manage complex schedules, build strong relationships with team members and clients, and contribute to the overall success of their organization.
Q: What is the career path for a Scheduling Coordinator?
A: A Scheduling Coordinator's typical career progression involves starting as an entry-level coordinator, where they manage daily schedules, coordinate appointments, and maintain calendar systems. As they gain experience, they can move into mid-level roles such as Senior Scheduling Coordinator or Operations Assistant, where they oversee team schedules, implement scheduling software, and develop process improvements. Ultimately, senior-level roles like Scheduling Manager or Operations Manager may be attainable, where they lead teams, develop strategic scheduling plans, and drive business growth through efficient scheduling practices.
