Ohio State University rating
7.6
Based on 193 frontline employees who took The Breakroom Quiz
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Job description
Current Employees and Students:
If you are currently employed or enrolled as a student at The Ohio State University, please log in to Workday to use the internal application process.
Welcome to The Ohio State University's career site. We invite you to apply to positions of interest. In order to ensure your application is complete, you must complete the following:
- Ensure you have all necessary documents available when starting the application process. You can review the additional job description section on postings for documents that may be required.
- Prior to submitting your application, please review and update (if necessary) the information in your candidate profile as it will transfer to your application.
Job Title:
HR Service Center Rep 3
Department:
Human Resources | Core Services Shared Services
Performs administrative transactions both inside and outside of Workday related to faculty and staff job changes and personal information changes for employee. This includes but may not be limited to personal data changes, supervisory organization changes, separations, specific one time payments, academic appointments, and employment verifications. This job serves all employee populations: Core Service, Professional Staff, Healthcare, Faculty, and Executive. Assists Managers with Manager Self Service functionality to ensure appropriate entry of transactions. Reviews KRONOS Timekeeping. Builds and maintains relationships with the University and Medical Center community including HR Connection, HR COE's, and the Office of Academic Affairs. Understands and applies University Policies and Procedures.
Additional Information:
Location:
Gateway C (0863)
Position Type:
Regular
Scheduled Hours:
40
Shift:
First Shift
Final candidates are subject to successful completion of a background check. A drug screen or physical may be required during the post offer process.
Thank you for your interest in positions at The Ohio State University and Wexner Medical Center. Once you have applied, the most updated information on the status of your application can be found by visiting the Candidate Home section of this site. Please view your submitted applications by logging in and reviewing your status. For answers to additional questions please review the frequently asked questions.
The university is an equal opportunity employer, including veterans and disability.
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Frequently asked questions
Q: What skills or qualities help someone succeed as a Service Center Representative?
A: To succeed as a Service Center Representative, key technical skills include proficiency in customer relationship management (CRM) software, strong problem-solving and analytical skills, and the ability to navigate complex technical systems. Soft skills such as excellent communication, empathy, and conflict resolution skills are also crucial, as they enable representatives to effectively handle customer inquiries, resolve issues, and provide a positive customer experience. By combining these technical and soft skills, Service Center Representatives can provide exceptional customer service, resolve issues efficiently, and contribute to the growth and success of the organization.
Q: What is the career path for a Service Center Representative?
A: A Service Center Representative typically starts as an entry-level customer service representative, handling incoming calls, resolving customer inquiries, and escalating complex issues to senior representatives. As they gain experience, they can progress to mid-level roles such as Team Lead or Quality Assurance Specialist, overseeing team performance, implementing process improvements, and analyzing customer feedback. Senior roles like Service Center Manager or Operations Director involve strategic planning, team management, and driving business growth, providing opportunities for long-term career advancement and leadership development.
