Technical Support Engineer

Technical Support Engineer

Targeted Talent

Calgary, AB • Remote

Full-time

Medical, Dental, PTO

Posted 3 days ago


Job description

We are looking for multiple (5) Technical Support Engineers for our client looking to build out a brand new team! This is a remote position, with a company based in Vancouver. Our client is a rapidly growing software development company.

You Have:

  • Two years in IT support related field or minimum two years' experience in system (Messaging) administration preferred
  • Expert knowledge of email/networking protocols (e.g.: SMTP, EWS, NRPC, IMAP, DNS, and RFCs)
  • Knowledge of email collaboration platforms (e.g.: Office 365, Exchange, G-suite, Lotus Notes, GroupWise, Zimbra, etc.)
  • Solid track record of troubleshooting and resolving complex technical issues
Bonus points if you have:
  • Experience with Exchange Administration (or any other email collaboration platform)
  • Experience using PowerShell for automation, implementation, and data extraction
  • Microsoft Exchange, Google, OneDrive for Business, SharePoint, Domino / Lotus Notes migration experience a plus
  • Knowledge of Microsoft Exchange 2003, 2007, 2010, 2013, 2016, Office 365 (Exchange Online) strongly preferred
  • Knowledge of Directory services (DirSync, AADSync, Active Directory / domains)
  • Microsoft technical certifications, including the MCSE, MCSA, and prior MCITP certifications with Exchange emphasis

Perks:

  • Competitive Salary!
  • Health and dental benefits
  • Plenty of vacation time
  • Opportunity for career progression
  • Completely remote work!

If this role sounds like something you might be interested in, please click apply!


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About Targeted Talent

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Your single source for HR professional services, we offer job seekers specialized employment services, spanning contract, permanent positions, and project solutions for highly specialized and managerial level talent needs. Our team of specialized recruiters and consultants abilities extend far beyond resume or career counseling. With hundreds of collaborators strategically located throughout the country, our organization possess the local market knowledge and industry relationships that make successful geography-specific reach possible.

Industry

Recruiting and staffing services

Company size

11 - 50 Employees

Headquarters location

Vancouver, BC, CA



Frequently asked questions

Q: What skills or qualities help someone succeed as a Technical Support Engineer?

A: To succeed as a Technical Support Engineer, key technical skills include proficiency in software development, networking protocols, and operating systems, as well as experience with troubleshooting methodologies and technical documentation tools. Soft skills such as excellent communication, problem-solving, and analytical skills are also crucial, enabling engineers to effectively collaborate with customers, identify root causes of issues, and provide clear solutions. By combining these technical and soft skills, Technical Support Engineers can provide high-quality support, resolve complex issues efficiently, and drive customer satisfaction, ultimately supporting their career growth and effectiveness in the role.

Q: What is the career path for a Technical Support Engineer?

A: A Technical Support Engineer typically starts as a Support Engineer, providing initial troubleshooting and issue resolution for customers or internal stakeholders, and progresses to roles such as Senior Support Engineer, Technical Lead, or Escalation Engineer, where they oversee complex issue resolution and lead teams. Key opportunities for skill development include learning software development, scripting, and project management, as well as developing strong communication and problem-solving skills. Long-term career prospects may lead to roles such as Technical Program Manager, Product Manager, or even a career transition into software development or product engineering.



Targeted Talent job posting for a Technical Support Engineer in Calgary, AB and benefits including Medical, Dental, and PTO with a map of Calgary location.