Our client is looking for an IT Support Technician for a temp to hire assignment. This role is ideal for someone with strong communication skills, hands-on technical support experience, and a proactive approach to troubleshooting and operational support.
Key Responsibilities - Provide Tier 1 technical support via phone, email, and walk-up assistance
- Support end users through basic troubleshooting, issue resolution, and general IT inquiries
- Assist with Q&A sessions and incident coordination activities
- Prepare and maintain documentation, including filing and scanning drop-off and loaner forms
- Assist with equipment re-labeling, inventory organization, and securing of devices
- Perform thorough testing and quality checks on faculty-facing equipment, including keyboards, peripherals, and related hardware
- Update and maintain faculty-facing technical documentation and support materials
- Collaborate with internal IT staff to ensure smooth day-to-day support operations
- Perform additional administrative and technical support duties as assigned
Qualifications - Previous experience in an IT support, help desk, or technical support role preferred
- Strong customer service and communication skills
- Basic understanding of computer hardware, peripherals, and troubleshooting processes
- Ability to manage multiple tasks in a fast-paced environment
- Strong attention to detail and organizational skills
- Comfortable working independently as well as part of a team
- Experience with documentation, ticketing systems, or inventory management is a plus
Compensation: $30-35/hrSalary is based on a range of factors that include relevant experience, knowledge, skills, other job-related qualifications.
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