About Sentara Health
Sourced by ZipRecruiter
Industry
Hospitals
Company size
10,000+ Employees
Headquarters location
Norfolk, VA, US
Year founded
1888
$10K/mo
Part-time
Medical, Dental, Vision, Life, Retirement, PTO
Posted 12 days ago
Sentara Health rating
6.8
Based on 377 frontline employees who took The Breakroom Quiz
487th of 861 rated healthcare providers
Job description
City/State
Virginia Beach, VAWork Shift
First (Days)Overview:
Sentara Virginia Beach General Hospital is hiring a Part-time, Day Shift, Patient Advocate
Shift/Hours:
Part-time, 20 hours a week, working Day Shift from 9 a.m. to 2:30 p.m. and every other weekend.
The Patient Advocate serves as a Sentara direct representative to patients/families that have concerns or questions regarding services.
Facilitates and promotes continuous quality improvements in the delivery of patient care by maintaining active interfaces between internal and external customers (patients, family, visitors, medical staff, risk management, etc.), maintaining data system of customer issues for use in identifying areas for improvement. Protects the patient's rights; speaking out on the patient's family's behalf when necessary. Staff education to improve patient satisfaction is also expected.
Education
High School Diploma or Equivalent (Required)
Bachelor's Degree (Preferred)
Experience
2 years of customer service experience (Required)
Mediation Experience (Preferred)
Microsoft Office Experience (Preferred)
Patient Advocate Experience (Preferred)
Proficiency in Drafting Business Letters (Preferred)
Strong Documentation Experience (Preferred)
Keywords: Patient Advocate, Customer Service, Mediation, Advocate
.
Benefits: Caring For Your Family and Your Career
Medical, Dental, Vision plans
Adoption, Fertility and Surrogacy Reimbursement up to $10,000
Paid Time Off and Sick Leave
Paid Parental & Family Caregiver Leave
Emergency Backup Care
Long-Term, Short-Term Disability, and Critical Illness plans
Life Insurance
401k/403B with Employer Match
Tuition Assistance - $5,250/year and discounted educational opportunities through Guild Education
Student Debt Pay Down - $10,000
Reimbursement for certifications and free access to complete CEUs and professional development
Pet Insurance
Legal Resources Plan
Colleagues may have the opportunity to earn an annual discretionary bonus if established system and employee eligibility criteria is met
Sentara Virginia Beach General Hospital, located in Virginia Beach, VA, is home to the region's only Level III Trauma Center. Our 273-bed facility has a long history of commitment to our communities of Virginia Beach, Eastern Shore, and Northeastern North Carolina, offering specialized tertiary services as well as many advanced clinical services. We are located just 15 minutes from VA Beach Town Center and just a few minutes to the Oceanfront.
As a recognized accredited Primary Stroke Center, and Magnet hospital for nursing excellence, our hospital specializes in heart, vascular, neuroscience, neurosurgery, orthopedics and spine care, cancer care, advanced imaging, and behavioral health.
Sentara Health is an equal opportunity employer and prides itself on the diversity and inclusiveness of its close to an almost 30,000-member workforce. Diversity, inclusion, and belonging is a guiding principle of the organization to ensure its workforce reflects the communities it serves.
In support of our mission "to improve health every day," this is a tobacco-free environment.
For positions that are available as remote work, Sentara Health employs associates in the following states:
Alabama, Delaware, Florida, Georgia, Idaho, Indiana, Kansas, Louisiana, Maine, Maryland, Minnesota, Nebraska, Nevada, New Hampshire, North Carolina, North Dakota, Ohio, Oklahoma, Pennsylvania, South Carolina, South Dakota, Tennessee, Texas, Utah, Virginia, Washington, West Virginia, Wisconsin, and Wyoming.
What Sentara Health employees say
Pay
Benefits
Hours and flexibility
Workplace
Get the full story on Breakroom
sentara.com
Frequently asked questions
Q: What skills or qualities help someone succeed as a Patient Advocate?
A: To succeed as a Patient Advocate, key technical skills include proficiency in medical terminology, knowledge of healthcare policies and regulations, and familiarity with electronic health records (EHRs) systems. Essential soft skills include strong communication and interpersonal skills, empathy, active listening, and conflict resolution abilities, as well as the capacity to navigate complex healthcare systems and advocate for patients' needs. These strengths enable Patient Advocates to effectively support patients, families, and caregivers, ultimately leading to improved health outcomes and career growth through increased job satisfaction and professional development opportunities.
Q: What is the career path for a Patient Advocate?
A: A Patient Advocate's career path typically begins with entry-level roles such as Patient Support Specialist or Case Manager, where they assist patients with navigating healthcare systems and accessing resources. As they gain experience, they can progress to mid-level roles like Patient Navigator or Clinical Advocate, where they develop expertise in specific disease areas and build relationships with healthcare providers. Senior roles, such as Director of Patient Advocacy or Vice President of Patient Experience, often involve strategic leadership and policy development, providing opportunities for skill development in areas like program management, policy analysis, and stakeholder engagement.
