$16 - $21.50/hr
Other
Medical, Retirement, PTO
Posted 20 days ago
Job description
Are you ready to elevate your career in a thriving industry? QDI Surfaces, a trailblazer in the flooring business, is on the lookout for a vibrant and talented Customer Service Representative to join our bustling Tucson showroom. This role, though non-supervisory, is a pivotal part of our innovative sales team, offering a dynamic mix of responsibilities to keep you engaged and excited.
The job functions would include but not limited to:
- Answer incoming calls regarding pricing/availability, product questions/uses and general inquiries from our customers providing superior customer service
- Efficient order entry using Acctivate software with compiled data from customer along with precise calculations and audited product verified before entry and collect payment accurately according to company procedures.
- Coordinate customer material pick-ups with warehouse personnel and/or arrange pick-up schedules with outside freight companies which includes verifying outgoing product counts utilizing invoice to ensure accuracy.
- Service company's existing accounts and obtain new accounts wherever possible through direct referrals outbound/inbound sales calls or proper means
- Assist in completion of customer files, including but not limited to: Client Information sheets, tax exempt certs (Form 5000), Credit card authorization forms and maintaining records by scanning and filing.
- Communicate with the sales team regarding customer inquiries and leads including follow-up.
- Greet customers and the team as they come into the showroom or via inbound phone calls
- Be able to present the QDI product line and answer questions from customers
- Specific marketing projects assigned by GM or Operations Manager
- Attend industry related networking events when necessary
- Maintaining sample room and updating sample inventory
- Suggest improvements to the overall process
Successful candidates will have the following:
- 3-5 years in customer service, preferably natural stone industry experience.
- Well organized and self-disciplined - Attention to detail a must.
- Outstanding customer service skills.
- Professional appearance with good attendance.
- Good presentation skills.
- Problem-solving skills with the habit of being proactive.
- Excellent communication skills both written and verbal.
- Team player
- Good computer skills including MS Outlook, Word and Excel
- Recent college grads encouraged to apply,
- Ability to pass mandatory background check and drug screening.
Pay: Depends on experience
Benefits:
- Full health insurance benefits after 90 days
- 401K after 1 year
- PTO
- Employee discounts on all QDI Materials
Job Type: Full-time - Monday thru Friday 7am to 4pm, alternating Saturdays 8am to 1pm
Work Location: QDI Surfaces – Phoenix branch – 2633 N 24th Drive, Phoenix, AZ 85009
Work Remotely: No
Company Website: www.qdisurfaces.com
How to Apply:
Ready to make a lasting impact? Send your resume and cover letter and let your journey with QDI Surfaces begin to human.resources@qdisurfaces.com
In college or college grad? Are you currently exploring the waters of the interior/exterior design industry and unsure of the path you want to take? Send a cover letter detailing how you may be a fit for our company, along with your current resume to human.resources@qdisurfaces.com and let us see if we can be a future employer for you, as the potential for advancement here at QDI Surfaces is limitless!
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Frequently asked questions
Q: What skills or qualities help someone succeed as a Customer Service Representative?
A: To succeed as a Customer Service Representative, key technical skills include proficiency in communication tools, such as phone systems and customer relationship management software, as well as knowledge of product or service offerings. Essential soft skills include empathy, active listening, and problem-solving abilities, which enable representatives to effectively resolve customer complaints and provide personalized support. By combining these technical and soft skills, customer service representatives can build strong relationships with customers, drive customer satisfaction, and contribute to long-term business growth and career advancement.
Q: What is the career path for a Customer Service Representative?
A: A Customer Service Representative typically starts as an entry-level role, progressing to mid-level positions such as Customer Service Team Lead or Operations Coordinator, where they oversee team performance and develop process improvements. As they gain experience, they can move into senior roles like Customer Experience Manager or Quality Assurance Specialist, focusing on strategic initiatives and customer satisfaction metrics. With continued skill development in areas like communication, problem-solving, and leadership, Customer Service Representatives can pursue long-term career prospects in management, training, or specialized roles like account management or business development.
