$65K - $70K/yr
Other
This job posting has expired and is no longer accepting applications. Check out similar jobs
Job description
Are you looking for a tight-knit company that provides best-in-class technology services? Connected Right, LLC is seeking a passionate and detail-oriented Level 2 Desktop Support Technician to join our dynamic in-office team. This is a fantastic opportunity to build your IT career in a fast-paced, client-focused MSP where your contributions truly matter. This is an on-site opportunity located in Arlington, TX.
We'll Provide:
- Collaborative Culture: Work with experienced professionals who value mentorship and teamwork
- Career Growth: Opportunities to advance within a company that invests in your development
- Meaningful Work: Help businesses stay secure, productive, and connected
- Modern Tools: Use industry-standard platforms to deliver top-tier service
- Competitive Salary: $65,000 - $70,000 depending on experience
- Handle escalated service tickets from Level 1, ensuring thorough troubleshooting before escalation to higher tiers
- Resolve intermediate-level technical issues including software installation, workstation configuration, peripheral troubleshooting, network connectivity, and Microsoft 365 issues
- Provide remote and onsite support as needed, maintaining a professional presence at client sites
- Document all work thoroughly in the ticketing system, including steps taken, escalation notes, and resolution details
- Assist with workstation deployments, system maintenance routines, updates, and peripheral setup
- Follow MSP best practices around documentation, user communication, and troubleshooting methodology
- 2-4 years of experience in help desk or desktop support roles.
- Strong understanding of Windows OS, Active Directory/Entra ID workflows, Microsoft 365 applications, and common productivity suites.
- Ability to systematically troubleshoot and resolve technical issues across hardware, software, and basic networking.
- MSP or multi-client environment experience strongly preferred.
- Excellent customer service and communication skills.
- Ability to handle challenging situations calmly and confidently.
- Valid driver's license and ability to travel to client sites.
- CompTIA A+, Network+, and/or Microsoft 365 Fundamentals certifications preferred but not required
Ready to Apply?
Quick apply with your resume OR
Get a head start on the application process through our online portal here: https://www.ondemandassessment.com/o/JB-LL61QMBS6/landing?u=1182753
Most Popular Jobs Similar to Desktop Technician
desktop support technician
desktop support tech
it desktop support technician
desktop support specialist
desktop specialist
it desktop support specialist
desktop support analyst
desktop administrator
desktop support associate
desktop support administrator
Other Helpful Pages Related To Level 2 Desktop Support Technician
Remote It Support Technician Salaries
Remote It Support Technician Career Research
Frequently asked questions
Q: What skills or qualities help someone succeed as a Desktop Technician?
A: To succeed as a Desktop Technician, key technical skills include proficiency in operating systems (Windows, macOS, Linux), hardware troubleshooting and repair, and familiarity with common software applications. Soft skills such as strong communication, problem-solving, and analytical abilities are also crucial, as they enable technicians to effectively diagnose and resolve complex issues, collaborate with users, and maintain a high level of customer satisfaction. By combining these technical and soft skills, Desktop Technicians can efficiently support users, troubleshoot issues, and contribute to a productive work environment, ultimately supporting their career growth and effectiveness in the role.
Q: What is the career path for a Desktop Technician?
A: A Desktop Technician's career path typically begins as a Help Desk Technician or Field Service Technician, providing technical support and troubleshooting for desktop computers and related hardware. As they gain experience, they can progress to mid-level roles such as Senior Field Service Technician or Desktop Support Specialist, overseeing more complex issues and leading smaller teams. Senior Desktop Technicians or Technical Leads can then move into senior roles, such as IT Manager or Technical Architect, overseeing large-scale IT projects and implementing technology strategies.