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PeopleSharp

46 jobs near Columbus, OH

PeopleSharp

Service Coordinator

Beachwood, OH · On-site

$45K - $55K/yr

Take the next step in your career as a Service Coordinator with a supportive team, room for career growth, and comprehensive benefits! Ashton Solutions is a fast-growing MSP (tech support company ...

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PeopleSharp

Service Desk Technician (L2)

Kaukauna, WI · On-site

$60K - $70K/yr

Amplitel Technologies is a security-focused Managed Service Provider (MSP) based in Northeast Wisconsin. We specialize in managed IT services, professional consulting, on-premise security, commercial ...

PeopleSharp

IT Support Administrator

Trappe, PA · On-site

$62.50K/yr

ETB Services, Inc. is a growing managed services provider (MSP) which focuses on providing top-notch IT support to small and medium-sized businesses. We're looking for our next IT Support ...

PeopleSharp

MSP Project Coordinator

Bridgeville, PA · On-site

$85K - $105K/yr

Are you looking to join an established, award-winning Managed Service Provider where no two days are the same? Do you enjoy working with a wide variety of technologies while collaborating with a ...

PeopleSharp

Technical Project Manager

Ronkonkoma, NY · On-site

$105/hr

Are you ready to join an award-winning MSP recognized as one of the best places to work on Long Island? Techworks Consulting is seeking a talented and driven Technical Project Manager to serve as the ...

PeopleSharp

MSP Engineer (L3)

Wausau, WI · On-site

Are you an experienced MSP engineer who enjoys solving complex problems and working across diverse client environments? The Dirks Group, a trusted MSP supporting organizations across central ...

PeopleSharp

Technical Solutions Advisor

Ronkonkoma, NY · On-site

$75K - $95K/yr

Are you ready to join an award-winning MSP recognized as one of the best places to work on Long Island? Techworks Consulting is seeking a talented and driven Technical Solutions Advisor to support ...

PeopleSharp

Senior IT Project Engineer

Charlotte, NC · On-site

$100K - $130K/yr

Do you enjoy taking complex IT environments and turning them into secure, scalable solutions that truly work for clients? Sterling Technology Solutions, a growing MSP, is looking for a Senior IT ...

PeopleSharp

Senior Sales Engineer

Ronkonkoma, NY · Remote

$90K - $100K/yr

Are you ready to join an award-winning MSP recognized as one of the best places to work on Long Island? Techworks Consulting is seeking a talented and driven Senior Sales Engineer to support both new ...

PeopleSharp

MSP Project Coordinator

Bridgeville, PA · On-site

$85K - $105K/yr

Are you looking to join an established, award-winning Managed Service Provider where no two days are the same? Do you enjoy working with a wide variety of technologies while collaborating with a ...

PeopleSharp

Senior Solutions Architect

Ronkonkoma, NY · Remote

$90K - $100K/yr

Are you ready to join an award-winning MSP recognized as one of the best places to work on Long Island? Techworks Consulting is seeking a talented and driven Senior Solutions Architect to support ...

PeopleSharp

L2 IT Support Specialist

Richmond, VA · On-site

$55 - $70K/hr

Bastionpoint Technology is a rapidly growing Managed Service Provider (MSP) delivering cutting-edge IT solutions to businesses in the Richmond, VA area . We pride ourselves on our collaborative, fast ...

PeopleSharp

MSP Engineer (L3)

Wausau, WI

Are you an experienced MSP engineer who enjoys solving complex problems and working across diverse client environments? The Dirks Group, a trusted MSP supporting organizations across central ...

PeopleSharp

Service Desk Technician (L2)

Kaukauna, WI · On-site

$60K - $70K/yr

Amplitel Technologies is a security-focused Managed Service Provider (MSP) based in Northeast Wisconsin. We specialize in managed IT services, professional consulting, on-premise security, commercial ...

PeopleSharp

IT Support Technician

Beachwood, OH · Hybrid

$20.75 - $28.25/hr

Do you want to take the next step in your IT career with a supportive team, tons of room for career growth, and comprehensive benefits? Ashton Solutions is a fast-growing MSP servicing business ...

PeopleSharp

MSP Engineer (L2)

West Kelowna, BC · Hybrid

CA$60K - CA$70K/yr

Are you a technically skilled IT professional who enjoys solving problems, building client relationships, and working in a supportive MSP environment? SkySail Technologies is looking for an MSP ...

PeopleSharp

IT Support Administrator

Trappe, PA · On-site

$62.50K/yr

ETB Services, Inc. is a growing managed services provider (MSP) which focuses on providing top-notch IT support to small and medium-sized businesses. We're looking for our next IT Support ...

PeopleSharp

Senior Sales Engineer

Holbrook, NY · On-site

$90K - $100K/yr

Are you ready to join an award-winning MSP recognized as one of the best places to work on Long Island? Techworks Consulting is seeking a talented and driven Senior Sales Engineer to support both new ...

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Showing results 1-20

Service Coordinator

PeopleSharp

Beachwood, OH • On-site

$45K - $55K/yr

Full-time

Medical, Retirement, PTO

Posted yesterday

Job description

Take the next step in your career as a Service Coordinator with a supportive team, room for career growth, and comprehensive benefits!

Ashton Solutions is a fast-growing MSP (tech support company) servicing businesses across the Northeastern Ohio Region. We are looking for a Service Coordinator to become a part of our collaborative team. You'll ensure that service requests received are dispatched, scheduled and followed up on in a manner that adheres to Ashton Solutions' industry-leading SLA and service delivery standards. This is an on-site role in Beachwood, Ohio.

We'll Provide:

  • Retirement plan, health insurance benefits, paid time off
  • Friendly, people-focused management and technical mentors
  • Strong core values within a tight-knit team
  • Salary of $45,000-55,000 based on experience
  • Schedule of 7:30am-5:30pm

What You'll Do:

  • Manage system monitor alerts and end-user service requests to ensure courteous, timely, and effective resolution of service issues, according to respective Service Level Agreements (SLA)
  • Document all pertinent end user identification information, including name, department, contact information, and nature of problem or issue
  • Build rapport and elicit problem details from help desk customers
  • Identify priority and urgency of issues and ensure they are addressed by the service team accordingly
  • Assist with managing engineering staff schedules for maximum utilization and efficiency
  • Assist with the coordination for setup and installation of new and existing equipment, hardware, and software upgrades.
  • Facilitate service request handling and escalation policies and procedures.

Skills You'll Need:

  • Strong interpersonal skills, positive mentality, and ability to change tasks rapidly—as a service business, we expect the unexpected to disrupt our plans
  • Confidence and commitment to top-tier customer service in a fast-paced environment
  • Ability to stay organized and follow tasks through to completion with accuracy
  • Willingness and ability to learn new applications and skills
  • Office 365 experience
  • Knowledge of basic computer use, including PCs, printers, and network components
  • Ability to present ideas in user-friendly language to non-technical staff and end users
  • Familiarity with Managed Service Provider (MSP) software tools such as HaloPSA, ConnectWise, etc. is a plus

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