About Pandya Medical Center
Sourced by ZipRecruiter
Industry
Outpatient health care
Company size
51 - 200 Employees
Headquarters location
Johns Creek, GA, US
$18 - $20/hr
Other
Medical, Dental, Vision, Retirement, PTO
Posted 6 days ago
Job description
Culture and Values:
At Pandya Medical Center, we believe in going above and beyond for every patient. Our team members are dedicated professionals who truly care about making a difference. We listen, understand, and treasure each personal story shared by our patients. Our commitment extends beyond our clinic walls, with active involvement in community health fairs and volunteering initiatives. We are a highly reputed medical practice in North Atlanta, offering strong growth opportunities and benefits for our employees. Be a part of our dynamic team and take your career to the next level with Pandya Medical Center!
Essential Duties and Responsibilities:
- Scheduling patient appointments
- Answers incoming calls within three rings
- Provide excellent customer service to patients and family members.
- Communicate in a manner consistent with positive patient relations.
- Independently recognize, interpret, and evaluate situations and their level of urgency.
- Update patient demographics
- Verify patient account and insurance information.
- Manage and respond answering service messages and requests
- Collecting balances, if not collected, advise the balance will be due at the time of service.
- Verify Eligibility, if there is an issue with eligibility, obtain updated information while scheduling appointment.
- If requested provider not available, offers to accommodate on another provider schedule
- Keeps record of number of calls managed and addressed to the highest customer satisfaction.
- Assists in distribution of faxes and scans throughout the day in EMR.
- Scans reports / paperwork as needed into the EMR.
- Informs manager of any problems and possible alternative solutions.
Other miscellaneous tasks could include:
- Assist with the training of other employees.
- Perform other duties and tasks as assigned by Providers, Office Managers, and/or Scheduling Supervisor.
Knowledge, Skills and Abilities:
- Knowledge of customer service principles and techniques.
- Experience with computerized scheduling systems.
- Prior use of healthcare EMR required. Athena experience a plus
- Skill in communicating effectively with patients, clinics, and coworkers.
- Ability to multitask effectively.
- Ability to communicate calmly and compassionately in a high-volume call center.
- Adheres to all applicable HIPAA laws and the Pandya Medical Center Confidentiality Statement.
- Must be able to work independently or as part of a team.
Education and Experience Required:
- Minimum High School Diploma required
- 2 years prior experience in a call center or medical scheduling roll
- Experience working with the public; ability to demonstrate strong communication and customer service skills
- Previous medical practice experience strongly preferred
Salary range: $18.00 - 20.00/hr
Benefit Eligibility - After 90 day waiting period
- Health insurance
- Dental and Vision plans
- Aflac Supplemental insurance plans
- 401K match plan with up to 4% by Pandya Medical Center
- Paid Time Off
pandyamedicalcenter.com
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Frequently asked questions
Q: What skills or qualities help someone succeed as a Medical Scheduler?
A: To succeed as a Medical Scheduler, key technical skills include proficiency in electronic health records (EHRs) systems, strong knowledge of medical terminology, and ability to navigate complex scheduling software. Soft skills such as excellent communication, organizational, and time management skills are also crucial, as Medical Schedulers must effectively coordinate patient appointments, manage multiple calendars, and respond to provider and patient inquiries. These strengths enable Medical Schedulers to efficiently manage high-volume schedules, ensure seamless patient care, and contribute to a well-organized healthcare environment.
Q: What is the career path for a Medical Scheduler?
A: A Medical Scheduler's typical career progression involves starting as a Medical Scheduling Coordinator, where they manage patient appointments and schedules, then advancing to a Medical Scheduling Supervisor or Lead role, overseeing team operations and implementing scheduling policies. As they gain experience, they can move into senior roles such as Clinical Operations Manager or Director of Scheduling, where they develop and implement strategic plans to optimize patient flow and staff productivity. Throughout their career, Medical Schedulers can develop skills in patient communication, data analysis, and process improvement, which can lead to opportunities in healthcare management, operations, or even healthcare IT.
