About OrthoAtlanta
Sourced by ZipRecruiter
Industry
Outpatient health care
Company size
201 - 500 Employees
Headquarters location
Atlanta, GA, US
Year founded
2002
OrthoAtlanta rating
8.4
Based on 9 frontline employees who took The Breakroom Quiz
Job description
Patient Services Representative
Locations: Marietta, GA
Schedule: Full-time Hourly, On-site
Compensation: Competitive hourly rate + benefits
Perks: Front-desk leadership, fast-paced medical office setting, patient-centered teamwork
About OrthoAtlanta
Become part of OrthoAtlanta, the largest independent physician-owned orthopedic and sports medicine practice in Georgia and contribute to our mission of providing comprehensive orthopedic care. At OrthoAtlanta, you'll be an integral member of a dedicated team of Healthcare Professionals committed to enhancing our patients' quality of life. We offer diverse career paths for talented individuals seeking professional growth and development within a supportive and rewarding work environment where your contributions will make a significant impact
What You'll Do
As a Patient Services Representative at OrthoAtlanta, you'll:
Locations: Marietta, GA
Schedule: Full-time Hourly, On-site
Compensation: Competitive hourly rate + benefits
Perks: Front-desk leadership, fast-paced medical office setting, patient-centered teamwork
About OrthoAtlanta
Become part of OrthoAtlanta, the largest independent physician-owned orthopedic and sports medicine practice in Georgia and contribute to our mission of providing comprehensive orthopedic care. At OrthoAtlanta, you'll be an integral member of a dedicated team of Healthcare Professionals committed to enhancing our patients' quality of life. We offer diverse career paths for talented individuals seeking professional growth and development within a supportive and rewarding work environment where your contributions will make a significant impact
What You'll Do
As a Patient Services Representative at OrthoAtlanta, you'll:
- Greet patients warmly, check them in and out, and help with questions about appointments, insurance, or procedures
- Collect co-pays, prepayments, and outstanding balances accurately while explaining financial policies as needed
- Schedule new and follow-up appointments, answer incoming calls, and ensure timely patient communication and follow-through
- Input and update patient demographics, insurance information, and visit details into the EMR system
- Open and close the front office, keep the waiting area clean and organized, and work assigned EMR "buckets" to support clinic flow
- Thrive in a fast-paced, people-facing role
- Communicate clearly and compassionately with patients and staff
- Juggle multiple responsibilities with poise and attention to detail
- Love organizing tasks and solving front-desk challenges
- Work independently while being a strong team player
- High School Diploma or equivalent
- 2+ years of experience in a medical office or clinical setting preferred
- Familiarity with medical terminology and EMR systems (Epic a plus)
- Strong customer service skills and a professional, patient-focused demeanor
- Excellent organizational, multitasking, and time-management abilities
- Strong verbal and written communication skills
- High attention to detail and discretion with patient information
- Work with a collaborative clinical team in a respected practice
- Opportunity to grow within a dynamic healthcare setting
- Make a meaningful impact on patient experience every day
orthoatlanta.com
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Frequently asked questions
Q: What skills or qualities help someone succeed as a Patient Services Representative?
A: To succeed as a Patient Services Representative, key technical skills include proficiency in electronic medical records (EMRs), familiarity with insurance billing and coding systems, and strong communication skills to effectively interact with patients and healthcare staff. Soft skills such as empathy, active listening, and problem-solving abilities are also crucial, as they enable representatives to handle patient complaints, resolve issues, and provide exceptional customer service. By combining these technical and soft skills, Patient Services Representatives can effectively manage patient interactions, resolve issues efficiently, and contribute to a positive patient experience, ultimately supporting their career growth and effectiveness in the role.
Q: What is the career path for a Patient Services Representative?
A: A Patient Services Representative typically starts as an entry-level role, assisting with patient scheduling, registration, and insurance verification, before progressing to mid-level roles such as Patient Services Coordinator or Team Lead, where they oversee daily operations and provide guidance to junior staff. As they gain experience, they can move into senior roles like Patient Services Manager or Director, where they are responsible for strategic planning, staff development, and quality improvement initiatives. With additional education and training, Patient Services Representatives can also transition into related fields like healthcare administration, medical billing, or patient advocacy, offering a range of long-term career prospects and opportunities for professional growth.
