About New Vista Behavioral Health
Sourced by ZipRecruiter
Industry
Offices of mental health practitioners
Company size
51 - 200 Employees
Headquarters location
Costa Mesa, CA, US
Year founded
2016
$16.25 - $20.75/hr
Other
Posted 20 days ago
Job description
Patient Access Representative
You have skills and great ideas. Put them to use as part of the New Vista Behavioral Health team! We encourage our team members to take an active part in improving the care and service we provide. If you have a superior level of customer service, the ability to greet our patients with a smile whether on the phone or face-to-face, and a passion for taking care for people, this is the position for you!
Responsibilities:
- The Patient Access Representative is most often the first point of contact for our patients and therefore must represent New Vista Behavioral Health with the highest standard of customer service, compassion and perform all duties in a manner consistent with our mission, values and service standards.
- The Patient Access Representative will facilitate all components of the patient's entrance into any New Vista facility. This may include scheduling, registration, benefit verification, pre-certification and financial clearance including pre-visit collection.
- The Patient Access Representative will be responsible for ensuring that the most accurate patient data is obtained and populated into the patient record. This team member must have an exceptional attention to detail and maintain knowledge and competence with insurance carriers, Medicare guidelines as well as federal, state and accreditation agencies.
Essential Functions
- Documenting insurance information, personal information, payment methods and other important patient information
- Contacting insurance companies regarding coverage, preapprovals, billing and other issues
- Processing and collecting out of pocket payments from patients, including deductibles, co-pays, and co-insurance
- Handling billing issues between patients and insurance companies
- Answering the phone to address patient billing inquiries and
- Communicating information and important details to other medical care staff
- Managing various types of paperwork and other clerical duties
Experience and Education Requirements: Minimum:
- High School Diploma / GED
- Associates Degree in Healthcare, Financial or related area preferred. Equivalent combination of education and relevant experience may be accepted
- Proven skills in Microsoft Office, specifically Excel and Word, Windows based applications, and 10 key calculator with high level of quality outcomes
- One year experience in hospital or clinic financial, registration, scheduling or insurance authorizations areas
Preferred:
- Working knowledge of CPT, HCPCS, ICD-10, medical terminology, anatomy, and insurance plans
Minimum skills, knowledge and ability requirements:
- Ability to communicate effectively both orally and in writing, excellent telephone etiquette required.
- Ability to establish and maintain positive working relationships with patients, physicians, clinical and non-clinical hospital staff and insurance companies.
- Strong organizational skills; attention to detail.
- Work independently in a self-directed, non-confrontational, collaborative manner.
- Customer focus: promotes positive internal and external relationships by actively seeking and being responsive to customer feedback.
- Ability to support and participate in continuous quality improvement projects.
- Ability to work under stress, meet deadlines and perform all daily assignments with a high level of accuracy.
- Knowledgeable and experienced with various computers systems; Ability to use a 10-key calculator and computer keyboard.
newvistabehavioralhealth.com
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Frequently asked questions
Q: What skills or qualities help someone succeed as a Patient Access Representative?
A: To succeed as a Patient Access Representative, key technical skills include proficiency in electronic health records (EHRs), medical terminology, and insurance verification processes. Soft skills such as excellent communication, empathy, and problem-solving abilities are also crucial, as they enable representatives to effectively interact with patients, resolve scheduling conflicts, and navigate complex insurance scenarios. By combining these technical and interpersonal strengths, Patient Access Representatives can efficiently manage patient flow, ensure accurate billing, and provide exceptional patient experiences, ultimately supporting career growth and effectiveness in the role.
Q: What is the career path for a Patient Access Representative?
A: A Patient Access Representative typically starts as an entry-level role, progressing to mid-level positions such as Patient Access Coordinator or Patient Access Manager, and eventually advancing to senior roles like Director of Patient Access or Revenue Cycle Manager. Key opportunities for skill development and professional growth in this role include learning medical terminology, insurance billing, and patient communication, as well as developing leadership and analytical skills. Long-term career prospects for Patient Access Representatives may lead to roles in healthcare management, revenue cycle leadership, or even transition into related fields like medical billing or healthcare consulting.
