$21 - $22.53/hr
Contractor
Posted 7 days ago
Job description
Title: Patient Services Representative – Mental Health
Location: Philadelphia, PA
Employment Type: Contract
Compensation:
Pay Range:$21.00-$22.53 Per Hr
Job Summary:
• This position involves managing the appointment schedule and patient registration in a mental health setting.
• Located in Philadelphia, PA, this onsite contract-to-perm role requires proficiency in customer service and practice management systems.
• The role demands excellent communication and organizational skills.
Requirements
• High school diploma or GED.
• Prior experience in a medical office setting.
• Proficiency in Microsoft Office.
• Strong computer and organizational skills.
• Ability to manage multiple tasks simultaneously.
• Excellent written and verbal communication skills.
• Ability to handle stressful situations with exceptional customer service.
Qualifications
• One-year related work experience in a medical office setting.
• Experience with practice management systems.
• Ability to display a non-judgmental attitude.
• Excellent problem-solving and conflict resolution skills.
• Ability to work independently and as part of a team.
• Knowledge of de-escalation methods or willingness to be trained.
• Bilingual (Spanish/English) preferred.
Contact Authorization:
By applying for this job, you agree to receive AI-generated calls, text messages, and/or emails from Mitchell Martin Inc and its affiliates and contracted partners at various frequency through traditional and automated methods. Message and data rates may apply for texts. Carriers are not liable for delayed or undelivered messages. You can access our privacy policy here https://www.mitchellmartin.com/privacy-policy
Please email:roxanne.paredes@itmmi.com
#LI-RP1
26-11161
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Frequently asked questions
Q: What skills or qualities help someone succeed as a Patient Services Representative?
A: To succeed as a Patient Services Representative, key technical skills include proficiency in electronic medical records (EMRs), familiarity with insurance billing and coding systems, and strong communication skills to effectively interact with patients and healthcare staff. Soft skills such as empathy, active listening, and problem-solving abilities are also crucial, as they enable representatives to handle patient complaints, resolve issues, and provide exceptional customer service. By combining these technical and soft skills, Patient Services Representatives can effectively manage patient interactions, resolve issues efficiently, and contribute to a positive patient experience, ultimately supporting their career growth and effectiveness in the role.
Q: What is the career path for a Patient Services Representative?
A: A Patient Services Representative typically starts as an entry-level role, assisting with patient scheduling, registration, and insurance verification, before progressing to mid-level roles such as Patient Services Coordinator or Team Lead, where they oversee daily operations and provide guidance to junior staff. As they gain experience, they can move into senior roles like Patient Services Manager or Director, where they are responsible for strategic planning, staff development, and quality improvement initiatives. With additional education and training, Patient Services Representatives can also transition into related fields like healthcare administration, medical billing, or patient advocacy, offering a range of long-term career prospects and opportunities for professional growth.
