About Med-Metrix
Sourced by ZipRecruiter
Industry
Health care and social assistance
Company size
51 - 200 Employees
Headquarters location
Parsippany, NJ, US
Year founded
2010
Med-Metrix rating
7.3
Based on 17 frontline employees who took The Breakroom Quiz
186th of 422 rated business services
Job description
The scheduled hours are 12:00 PM-8:30 PM either Tuesday through Saturday or Sunday through Thursday.
Job Purpose
The Patient Advocate supports uninsured and underinsured patients by helping them access financial assistance through state programs, hospital assistance programs, and federal benefits such as SSI/SSDI. The role involves completing applications, gathering documentation, and coordinating with government agencies to ensure patients receive the support they need.
Duties and Responsibilities
Qualifications
Working Conditions
Med-Metrix will not discriminate against any employee or applicant for employment because of race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), parental status, national origin, age, disability, genetic information (including family medical history), political affiliation, military service, veteran status, other non-merit based factors, or any other characteristic protected by federal, state or local law.
Job Purpose
The Patient Advocate supports uninsured and underinsured patients by helping them access financial assistance through state programs, hospital assistance programs, and federal benefits such as SSI/SSDI. The role involves completing applications, gathering documentation, and coordinating with government agencies to ensure patients receive the support they need.
Duties and Responsibilities
- Assist patients with applications for Medical Assistance (MA), hospital charity care, and SSI/SSDI
- Interview patients at the bedside and in the Emergency Room to assess eligibility and gather information
- Identify eligibility and collect required documentation
- Submit and track applications with the local assistance offices
- Provide support for Marketplace insurance when applicable
- Maintain accurate records and meet productivity goals
- Verify and update insurances
- Other duties as assigned
- Use, protect and disclose patients' protected health information (PHI) only in accordance with Health Insurance Portability and Accountability Act (HIPAA) standards
- Understand and comply with Information Security and HIPAA policies and procedures at all times
- Limit viewing of PHI to the absolute minimum as necessary to perform assigned duties
Qualifications
- High school Diploma or equivalent is required, healthcare-related degree preferred
- 2-3 years of experience in a customer service preferred
- Bilingual in Spanish (spoken and written skills) a plus
- Ability to work at various client sites as needed
- Must possess reliable transportation to ensure consistent on-site attendance and punctuality
- Ability to use the internet and learn databases
- Ability to meet monthly productivity goals
- Proficiency in Microsoft Office Suite
- Strong interpersonal skills, ability to communicate well at all levels of the organization
- Strong problem solving and investigative skills and the ability to exercise sound judgment and make decisions based on accurate and timely analyses
- High level of integrity and dependability with a strong sense of urgency and results oriented
- Excellent written and verbal communication skills required
Working Conditions
- Must possess a smart-phone or electronic device capable of downloading applications, for multifactor authentication and security purposes.
- Physical Demands: While performing the duties of this job, the employee is required to move around the work area; light lifting required; Sit; perform manual tasks; operate tools and other office equipment such as computer, computer peripherals and telephones; extend arms; kneel; talk and hear.
- Mental Demands: The employee must be able to follow directions, collaborate with others, and handle stress.
- Work Environment: The noise level in the work environment is usually minimal.
Med-Metrix will not discriminate against any employee or applicant for employment because of race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), parental status, national origin, age, disability, genetic information (including family medical history), political affiliation, military service, veteran status, other non-merit based factors, or any other characteristic protected by federal, state or local law.
med-metrix.com
Frequently asked questions
Q: What skills or qualities help someone succeed as a Patient Advocate?
A: To succeed as a Patient Advocate, key technical skills include proficiency in medical terminology, knowledge of healthcare policies and regulations, and familiarity with electronic health records (EHRs) systems. Essential soft skills include strong communication and interpersonal skills, empathy, active listening, and conflict resolution abilities, as well as the capacity to navigate complex healthcare systems and advocate for patients' needs. These strengths enable Patient Advocates to effectively support patients, families, and caregivers, ultimately leading to improved health outcomes and career growth through increased job satisfaction and professional development opportunities.
Q: What is the career path for a Patient Advocate?
A: A Patient Advocate's career path typically begins with entry-level roles such as Patient Support Specialist or Case Manager, where they assist patients with navigating healthcare systems and accessing resources. As they gain experience, they can progress to mid-level roles like Patient Navigator or Clinical Advocate, where they develop expertise in specific disease areas and build relationships with healthcare providers. Senior roles, such as Director of Patient Advocacy or Vice President of Patient Experience, often involve strategic leadership and policy development, providing opportunities for skill development in areas like program management, policy analysis, and stakeholder engagement.
