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Customer Service Rep.

Customer Service Rep.

Kelly Services

Appleton, WI

$16 - $18/hr

Full-time

Medical, Dental, Vision, Life, Retirement

Posted 26 days ago

Job description


For those who want to keep growing, learning, and evolving. We at Kelly® hear you, and we’re here for you! We’re seeking a Customer Care Representative to work at a leading organization in Appleton, WI. Sound good? Take a closer look below. You owe it to yourself to consider this great new opportunity. Salary/Pay Rate/Compensation: $16-$18/hr Why you should apply to be a Customer Care Representative:
  • Competitive pay rate with opportunities for advancement.
  • Work with a team focused on delivering exceptional customer service.
  • Gain experience with industry-standard processes and training.
  • Dynamic and supportive work environment.
  • Exposure to a variety of communication channels and real-world customer service scenarios.
What’s a typical day as Customer Care Representative? You’ll be:
  • Interacting with customers via phone, email, and social media to provide information and resolve inquiries about products, services, orders, billing, and shipping.
  • Receiving and processing sales orders efficiently.
  • Handling and resolving complaints in a professional and empathetic manner by following company procedures.
  • Facilitating, analyzing, and resolving customer issues with urgency and accuracy.
  • Managing a high volume of customer interactions while maintaining top quality in service delivery.
  • Collaborating with store personnel to complete e-commerce orders and resolve customer concerns.
  • Providing timely solutions, recommendations, and product information, ensuring positivity and empathy in every interaction.
This job might be an outstanding fit if you:
  • Have a minimum of a high school diploma or equivalent (post-high school education preferred).
  • Bring at least 2 years of experience in customer service, sales, training, or member retention.
  • Possess quick learning abilities for program and product knowledge, and are comfortable using a PC in a Windows environment.
  • Thrive in a fast-paced setting and adapt quickly to change.
  • Excel in effective and professional communication, both verbal and written (phone, email, chat, in-person).
  • Engage with customers and team members in a friendly, helpful, and competent manner.
  • Ask the right questions to gather all necessary information for issue resolution.
  • Use critical thinking to handle and resolve complex customer concerns.
  • Consistently follow training and established procedures for all tasks.
  • Have reliable high-speed internet if working remotely.
What happens next Once you apply, you’ll proceed to next steps if your skills and experience look like a good fit. But don’t worry—even if this position doesn’t work out, you’re still in our network. That means all of our recruiters will have access to your profile, expanding your opportunities even more.
Helping you discover what’s next in your career is what we’re all about, so let’s get to work. Apply to be a Customer Care Representative today!
Let me know if you need to update any details or create additional materials like an outreach email or interview questions.
As part of our promise to talent, Kelly supports those who work with us through a variety of benefits, perks, and work-related resources. Kelly offers eligible employees voluntary benefit plans including medical, dental, vision, telemedicine, term life, whole life, accident insurance, critical illness, a legal plan, and short-term disability. As a Kelly employee, you will have access to a retirement savings plan, service bonus and holiday pay plans (earn up to eight paid holidays per benefit year), and a transit spending account. In addition, employees are entitled to earn paid sick leave under the applicable state or local plan. Click here for more information on benefits and perks that may be available to you as a member of the Kelly Talent Community.

Get a complete career fit with Kelly®.

You’re looking to keep your career moving onward and upward, and we’re here to help you do just that. Our staffing experts connect you with top companies for opportunities where you can learn, grow, and thrive. Jobs that fit your skills and experience, and most importantly, fit right on your path of where you want to go in your career.

About Kelly

Work changes everything. And at Kelly, we’re obsessed with where it can take you. To us, it’s about more than simply accepting your next job opportunity. It’s the fuel that powers every next step of your life. It’s the ripple effect that changes and improves everything for your family, your community, and the world. Which is why, here at Kelly, we are dedicated to providing you with limitless opportunities to enrich your life-just ask the 300,000 people we employ each year.
Kelly is committed to providing equal employment opportunities to all qualified employees and applicants regardless of race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, age, marital status, pregnancy, genetic information, or any other legally protected status, and we take affirmative action to recruit, employ, and advance qualified individuals with disabilities and protected veterans in the workforce. Requests for accommodation related to our application process can be directed to the Kelly Human Resource Knowledge Center. Kelly complies with the requirements of California’s state and local Fair Chance laws. A conviction does not automatically bar individuals from employment. Kelly participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S.
Kelly may use AI-powered tools during the recruitment and hiring process. For full details, including how Kelly uses AI, your rights, and how to request a reasonable accommodation, visit the Recruitment Artificial Intelligence Notice.

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Frequently asked questions

Q: What skills or qualities help someone succeed as a Customer Service Representative?

A: To succeed as a Customer Service Representative, key technical skills include proficiency in communication tools, such as phone systems and customer relationship management software, as well as knowledge of product or service offerings. Essential soft skills include empathy, active listening, and problem-solving abilities, which enable representatives to effectively resolve customer complaints and provide personalized support. By combining these technical and soft skills, customer service representatives can build strong relationships with customers, drive customer satisfaction, and contribute to long-term business growth and career advancement.

Q: What is the career path for a Customer Service Representative?

A: A Customer Service Representative typically starts as an entry-level role, progressing to mid-level positions such as Customer Service Team Lead or Operations Coordinator, where they oversee team performance and develop process improvements. As they gain experience, they can move into senior roles like Customer Experience Manager or Quality Assurance Specialist, focusing on strategic initiatives and customer satisfaction metrics. With continued skill development in areas like communication, problem-solving, and leadership, Customer Service Representatives can pursue long-term career prospects in management, training, or specialized roles like account management or business development.

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Kelly Services job posting for a Customer Service Rep. in Appleton, WI with a salary of $16 to $18 Hourly and benefits including Medical, Vision, Dental, Life, and Retirement with a map of Appleton location.