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Job description
Intelligence Consulting Enterprise Solutions, INC. is looking for an IT Support Technician
Description:
Join ICES on a new contract impacting national security IT Support Technician. This position is located in Springfield, VA. The positionrequires an active/current TS/SCI security clearance and be willing and able to pass an additional polygraph as needed. This mid-level IT Support Technician role supports mission-critical IT operations by delivering responsive and technically proficient support for test workstation and infrastructure configurations.
As an IT Support Technician, specific responsibilities include, but are not limited to:
Duties:
Description:
Join ICES on a new contract impacting national security IT Support Technician. This position is located in Springfield, VA. The positionrequires an active/current TS/SCI security clearance and be willing and able to pass an additional polygraph as needed. This mid-level IT Support Technician role supports mission-critical IT operations by delivering responsive and technically proficient support for test workstation and infrastructure configurations.
As an IT Support Technician, specific responsibilities include, but are not limited to:
Duties:
- Serve as a primary, responsive IT point of contact for all test workstation and infrastructure support needs
- Support the reconfiguration of test suites and workstations to enable rapid transitions between overlapping or back-to-back test requirements
- Coordinate with program office staff and IT service contractor teams to fulfill operational IT support tasks
- Apply broad working knowledge of organizational IT policies, responsibilities, and processes to accomplish required IT functions
- Contribute to moderately complex aspects of IT projects and technical operations
- Develop and utilize advanced technical concepts, tools, and methodologies to troubleshoot and resolve system issues
- Conduct root cause analysis to identify and implement effective technical solutions
- Provide guidance and mentorship to junior-level IT support personnel
- Report to a manager or head of unit/department and maintain effective communication regarding tasking and escalation
- Perform work independently and collaboratively, depending on task complexity and project needs
- Seek guidance when encountering new, undefined, or unstructured tasks or challenges
- Clearance: TS/SCI with willingness to undergo a polygraph.
- Education: Bachelor's degree in Management Information Systems, Information Technology, Information Science, Business, Computer Science, or related field.
- Experience: 4–7 years in IT support or systems-related functions. A Master’s degree may substitute for 2 years of experience.
- Master’s degree or higher in related technical or scientific fields such as Engineering, Physics, Mathematics, Operations Research, Engineering Management, Computer Science, Information Technology, Management Information Systems, or related STEM degree.
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Frequently asked questions
Q: What skills or qualities help someone succeed as a IT Support Technician?
A: To succeed as an IT Support Technician, key technical skills include proficiency in operating systems (Windows, macOS, Linux), network protocols, and help desk software, as well as knowledge of hardware components and troubleshooting methodologies. Essential soft skills include strong communication and problem-solving abilities, patience and empathy when interacting with users, and adaptability in a fast-paced technical environment. By combining these technical and soft skills, IT Support Technicians can effectively resolve user issues, maintain system uptime, and contribute to a positive user experience, ultimately supporting their career growth and effectiveness in the role.
Q: What is the career path for a IT Support Technician?
A: A typical career path for an IT Support Technician involves progression from entry-level roles such as Help Desk Technician or Junior Support Specialist, to mid-level positions like Technical Support Specialist or Senior Support Engineer, and ultimately to senior roles like IT Operations Manager or Technical Lead. Key opportunities for skill development and professional growth include certifications in areas like CompTIA A+, Cisco CCNA, or ITIL, as well as experience with various operating systems, hardware, and software platforms. Long-term career prospects may lead to specialized roles like Cybersecurity Specialist, Cloud Engineer, or even a transition into management or leadership positions within IT departments.