About Emory Health
Sourced by ZipRecruiter
Industry
Hospitals
Company size
10,000+ Employees
Headquarters location
NE Atlanta, GA, US
Year founded
1905
$16 - $21.50/hr
Full-time
Posted 16 days ago
Emory Healthcare rating
7.7
Based on 207 frontline employees who took The Breakroom Quiz
158th of 861 rated healthcare providers
Job description
Overview
Be inspired. Be valued. Belong.
At Emory Healthcare we fuel your professional journey with better benefits, valuable resources, ongoing mentorship and leadership programs for all types of jobs, and a supportive environment that enables you to reach new heights in your career and be what you want to be. We provide:
- Comprehensive health benefits that start day 1
- Student Loan Repayment Assistance & Reimbursement Programs
- Family-focused benefits
- Wellness incentives
- Ongoing mentorship, development, leadership programs...and more
JOB DESCRIPTION:
- Acts as a first point of contact within the Scheduling Department for new and reoccurring patients & physician offices scheduling various outpatient/inpatient appointments across Emory Healthcare.
- Answer inbound calls in high volume call center environment.
- Greets callers in an enthusiastic manner providing exceptional customer service and positive attitude at all times.
- Enters all patient demographic, medical and financial information accurately into Cerner Millennium Scheduling system.
- Maintain basic understanding of insurance, pre-certification and referrals.
- Performs scheduling functions in accordance with policies and procedures.
- Responsible for the scheduling, rescheduling and cancellation of all advanced outpatient and procedures.
MINIMUM QUALIFICATIONS:
- Minimum 2 years of medical office experience, scheduling environment or call center required.
- AS/BS degree in Business Administration, Healthcare or other related field required or 3 years medical office experience, scheduling environment or call center in lieu of degree.
- Demonstrated knowledge & proficiency of advanced scheduling duties and workflow.
- Quality scores within expected range as outlined. No performance or disciplinary issues.
PHYSICAL REQUIREMENTS (Medium Max 25lbs): up to 25 lbs, 0-33% of the work day (occasionally); 11-25 lbs, 34-66% of the workday (frequently); 01-10 lbs, 67-100% of the workday (constantly); Lifting 25 lbs max; Carrying of objects up to 25 lbs; Occasional to frequent standing & walking, Occasional sitting, Close eye work (computers, typing, reading, writing), Physical demands may vary depending on assigned work area and work tasks.
ENVIRONMENTAL FACTORS: Factors affecting environment conditions may vary depending on the assigned work area and tasks. Environmental exposures include, but are not limited to: Blood-borne pathogen exposure Bio-hazardous waste Chemicals/gases/fumes/vapors Communicable diseases Electrical shock, Floor Surfaces, Hot/Cold Temperatures, Indoor/Outdoor conditions, Latex, Lighting, Patient care/handling injuries, Radiation, Shift work, Travel may be required. Use of personal protective equipment, including respirators, environmental conditions may vary depending on assigned work area and work tasks.
Additional DetailsEmory is an equal opportunity employer, and qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status or other characteristics protected by state or federal law.
Emory Healthcare is committed to providing reasonable accommodations to qualified individuals with disabilities upon request. Please contact Emory Healthcare's Human Resources at careers@emoryhealthcare.org. Please note that one week's advance notice is preferred.
Employment Type: FULL_TIMEWhat Emory Healthcare employees say
Pay
Benefits
Hours and flexibility
Workplace
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Frequently asked questions
Q: What skills or qualities help someone succeed as a Patient Scheduler?
A: To succeed as a Patient Scheduler, key technical skills include proficiency in electronic health records (EHR) systems, scheduling software, and strong communication skills to effectively coordinate patient appointments and communicate with healthcare providers. Soft skills such as empathy, organizational abilities, and time management are also crucial, as they enable schedulers to prioritize tasks, manage multiple schedules, and provide excellent patient care. By combining these technical and soft skills, Patient Schedulers can efficiently manage patient flow, reduce wait times, and contribute to a positive patient experience, ultimately supporting their career growth and effectiveness in the role.
Q: What is the career path for a Patient Scheduler?
A: A Patient Scheduler's typical career progression involves starting as a Scheduling Coordinator, where they manage patient appointments and schedules, then advancing to a Scheduling Supervisor or Lead role, overseeing team performance and implementing scheduling policies. As they gain experience, they can move into mid-level roles such as Clinical Coordinator or Operations Manager, where they focus on workflow optimization and staff management. Ultimately, senior roles like Director of Scheduling or Practice Manager may be attainable, where they oversee entire departments and drive strategic growth.
