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Appointment Coordinator

Fresno, CA · On-site

Appointment Coordinator The Appointment Coordinator is responsible for enabling patients to access ... Creates new patient accounts in Intergy. * Takes telephone messages in Epic for prescription ...

Shriners Children's

Appointment Coordinator

Spokane, WA · On-site

$19.97 - $29.95/hr

... patient care, embracing multi-disciplinary education, and research with global impact. We foster a ... The Appointment Coordinator accurately schedules appointments, enters data into computerized ...

Shriners Children's

Appointment Coordinator

Spokane, WA · On-site

$19.97 - $29.95/hr

... patient care, embracing multi-disciplinary education, and research with global impact. We foster a ... The Appointment Coordinator accurately schedules appointments, enters data into computerized ...

Shrinerschildrens

Appointment Coordinator

Spokane, WA · On-site

$17.13 - $25.38/hr

... patient care, embracing multi-disciplinary education, and research with global impact. We foster a ... The Appointment Coordinator accurately schedules appointments, enters data into computerized ...

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Rochester Regional Health

Appointment Coordinator

$17.85 - $19.50/hr

SUMMARY As an Appointment Coordinator, you will play a central role in shaping our patients ... You will interact regularly with patients, providers and payers throughout each patient's healt ...

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Patient Appointment Coordinator information

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How much do patient appointment coordinator jobs pay per hour?

As of Aug 9, 2026, the average hourly pay for patient appointment coordinator in the United States is $17.97, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $20.19 per hour, depending on experience, location, and employer.

What degree do you need for a patient appointment coordinator?

A patient appointment coordinator typically does not require a specific degree but benefits from a high school diploma or equivalent. Some employers prefer candidates with postsecondary education in healthcare administration, medical assisting, or related fields, along with strong organizational and communication skills. Certification in medical office administration can also enhance job prospects.

What are some common challenges faced by patient appointment coordinators, and how can they be managed effectively?

Patient Appointment Coordinators often encounter challenges such as managing high call volumes, handling last-minute schedule changes, and addressing diverse patient needs. Effective time management and strong organizational skills are essential to balance these demands. Coordinators typically rely on electronic health record (EHR) systems and close communication with clinical staff to resolve conflicts and ensure patients receive timely care. Building rapport with patients and staying calm under pressure also contribute to a positive experience for both patients and the healthcare team.

What is the difference between Patient Appointment Coordinator vs Medical Office Assistant?

AspectPatient Appointment CoordinatorMedical Office Assistant
CredentialsHigh school diploma; some roles may require certification in medical schedulingHigh school diploma; certification varies by employer
Work EnvironmentMedical clinics, hospitals, outpatient facilitiesMedical offices, clinics, hospitals
Job ResponsibilitiesScheduling patient appointments, managing calendars, patient communicationFront desk duties, patient check-in, data entry, administrative support

The Patient Appointment Coordinator primarily focuses on scheduling and managing patient appointments, ensuring smooth patient flow. In contrast, the Medical Office Assistant handles a broader range of administrative tasks, including front desk duties and patient intake. Both roles are essential in healthcare settings, but the Coordinator specializes in appointment management, making it ideal for those interested in patient scheduling and communication.

What does a patient appointment coordinator do?

A Patient Appointment Coordinator is responsible for scheduling, confirming, and managing patient appointments in healthcare settings such as hospitals, clinics, or medical offices. They act as the primary point of contact between patients and medical staff, ensuring that appointments are booked efficiently and that patient information is accurately recorded. In addition to scheduling, they may also handle patient inquiries, insurance verification, and maintain confidentiality of medical records. Their role is crucial in ensuring a smooth workflow and positive patient experiences.

What are the key skills and qualifications needed to thrive as a patient appointment coordinator, and why are they important?

To thrive as a Patient Appointment Coordinator, you need strong organizational skills, attention to detail, and experience in healthcare administration, often supported by a high school diploma or equivalent. Proficiency with scheduling software, electronic health records (EHR) systems, and basic office applications is typically required. Excellent communication, customer service, and problem-solving abilities help you interact effectively with patients and healthcare staff. These skills are vital to ensure smooth scheduling operations, minimize errors, and enhance patient satisfaction within a healthcare facility.
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What cities are hiring for Patient Appointment Coordinator jobs? Cities with the most Patient Appointment Coordinator job openings:
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Patient Appointment Coordinator jobs near you
Infographic showing various Patient Appointment Coordinator job openings in the United States as of August 2026, with employment types broken down into 3% As Needed, 71% Full Time, 19% Part Time, and 7% Contract. Highlights an 97% Physical, 1% Hybrid, and 2% Remote job distribution, with an average salary of $37,371 per year, or $18 per hour.

Patient Appointment Coordinator

The University of Chicago Medicine

Burr Ridge, IL • On-site

Full-time

Posted 2 days ago

New

University Of Chicago Medicine rating

7.4

Company rating: 7.4 out of 10

Based on 61 frontline employees who took The Breakroom Quiz

265th of 887 rated healthcare providers

Job description


Be a part of a world-class academic healthcare system, UChicago Medicine, as a Patient Appointment Coordinator at our Burr Ridge Access Center. This position is a 100% onsite opportunity. You will need to be based in the greater Chicagoland area.
In this role, the Patient Appointment Coordinator will obtain, verify, and input demographic, insurance and referring physician information as required, document messages electronically using appropriate medical terminology, triage calls per protocol and assist callers in a manner consistent with the Ideal Patient Experience approach and philosophy. The Patient Appointment Coordinator will be accountable for achieving performance and service targets and metrics.
Essential Job Functions
  • Greets callers warmly and uses the standard greeting
  • Responds to customer inquiries appropriately
  • Obtains and inputs demographic, insurance information, and referring physician information for new patient calls
  • Schedules the appointment per practice protocols using computerized scheduling systems. Inquiries to see if the patient has special needs and documents appropriately
  • Provides pre appointment instructions, directions and messages per protocol
  • Verifies, and where necessary, inputs changes in demographic, insurance, and other information for return patient appointment calls
  • Follows appropriate protocols or guidelines and uses computerized scheduling systems to investigate scheduling opportunities if the patient voices discontent with schedules offered Works with others if necessary to determine if an accommodation can be made in order to provide patient with an earlier appointment
  • Documents all messages electronically using appropriate medical terminology via the In Basket functionality and forwards to the appropriate clinical provider
  • Thanks each and every caller and ask if there is any other assistance that can be provided
  • Provides service recovery with dissatisfied callers
  • Escalate calls per protocol
  • Works the wait list according to practice protocol
  • Performs basic office duties and other duties assigned

Required Qualifications
  • High School Diploma
  • Excellent interpersonal skills, including the ability to establish and maintain effective relationships with patients, physicians, management, staff and other customers
  • Exceptional customer service skills including the ability to use independent thinking, sound judgment and creativity when resolving customer issues
  • Ability to balance multiple priorities and effectively handle challenging situations
  • Excellent verbal communication skills
  • Basic office skills including 35 wpm typing and 4500 key stokes an hour
  • Ability to accurately and efficiently enter alpha numeric data on screen
  • Ability to use personal computers and select software applications including Epic
  • Successful completion of Cadence Scheduling system training and competencies

Preferred Qualifications
  • Associate or Bachelor's Degree
  • Knowledge of basic medical terminology

Position Details
  • Job Type/FTE: Full-Time 1.0 FTE
  • Shift: Days 8:30am-5:00pm
  • Work Location: Burr Ridge Access Center
  • Unit/Department: Specialty Medicine
  • CBA Code: 743 Clerical
  • Union Bid Dates: 6/11/2026 - 6/18/2026

About Us
We've been at the forefront of medicine since 1899. We provide superior healthcare with compassion, always mindful that each patient is a person, an individual. To accomplish this, we need employees with passion, talent and commitment... with patients and with each other. We're in this together: working to advance medical innovation, serve the health needs of the community, and move our collective knowledge forward. If you'd like to add enriching human life to your profile, UChicago Medicine is for you. Here at the forefront, we're doing work that really matters. Join us. Bring your passion.
UChicago Medicine is growing; discover how you can be a part of this pursuit of excellence at: UChicago Medicine Career Opportunities
UChicago Medicine is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, ethnicity, ancestry, sex, sexual orientation, gender identity, marital status, civil union status, parental status, religion, national origin, age, disability, veteran status and other legally protected characteristics.
As a condition of employment, all employees are required to complete a pre-employment physical, background check, drug screening, and comply with the flu vaccination requirements prior to hire. Medical and religious exemptions will be considered for flu vaccination consistent with applicable law.
Compensation & Benefits Overview
UChicago Medicine is committed to transparency in compensation and benefits. The pay range provided reflects the anticipated wage or salary reasonably expected to be offered for the position.
The pay range is based on a full-time equivalent (1.0 FTE) and is reflective of current market data, reviewed on an annual basis. Compensation offered at the time of hire will vary based on candidate qualifications and experience and organizational considerations, such as internal equity. Pay ranges for employees subject to Collective Bargaining Agreements are negotiated by the medical center and their respective union.
Review the full complement of benefit options for eligible roles at Benefits - UChicago Medicine.

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