About Composio
Sourced by ZipRecruiter
Industry
Print media publishing
Company size
1 - 10 Employees
Headquarters location
Frisco, TX, US
Year founded
2017
Job description
At Composio, we are building infrastructure that allows agents to communicate with the tools you use for work including Github, Gmail, Notion, Salesforce, etc. We are a small team of engineers wrangling problems from context to search, that help us provide the most capable bridge between your agents and your tools.
We raised a $25M Series A from Lightspeed with some incredible angels like Guillermo Rauch (CEO of Vercel), Dharmesh Shah (CTO of Hubspot), Gokul Rajaram. Beginning of this year we 3x our ARR, our customers range from your friends in the YC batch to Wabi, Glean, Zoom and many more.
Location: Remote in North America, PST or EST hours. We need real overlap with both coasts and with our customers.
What you'll do?
if you are very good, nothing is a must per-se
We raised a $25M Series A from Lightspeed with some incredible angels like Guillermo Rauch (CEO of Vercel), Dharmesh Shah (CTO of Hubspot), Gokul Rajaram. Beginning of this year we 3x our ARR, our customers range from your friends in the YC batch to Wabi, Glean, Zoom and many more.
Location: Remote in North America, PST or EST hours. We need real overlap with both coasts and with our customers.
What you'll do?
- own the customer support queue end to end - triage, reproduce, fix, ship, close
- write code daily in Typescript and Python: small fixes, integration tweaks, SDK patches, and whatever the ticket needs
- bridge customers and engineering with crisp repros, useful Github issues, and the judgment to fix what you can yourself
- jump into pre-sales conversations when a prospect hits a technical wall and unblock them in real time
- write public docs and troubleshooting guides for recurring issues
- own customer health for the accounts you support, especially after hard bugs or sharp edges
- dogfood Composio to automate ticket triage, customer comms, and runbooks
if you are very good, nothing is a must per-se
- technical support
- you have done deeply technical support at a dev tools, infrastructure, or API company
- you can read a stack trace, a curl request, and a log line and triangulate the bug
- you ship code that reaches production
- customer facing
- you can run a live debugging call with a senior engineer and keep their trust
- you are comfortable mixing support, sales-adjacent conversations, and customer success outreach
- ai native
- you have built with language models
- you use LLMs to accelerate triage, repros, and writing fixes
- typist - you can write docs well and explain complex ideas clearly
- timezone - you are based in North America in PST or EST hours
- human - you build trust and admit what you do not know
- backend or full-stack engineer who moved toward customer-facing work, or the reverse
- prior on-call rotation experience
- contributions to a major open source project
- started companies or built large side projects
composio.co
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Frequently asked questions
Q: What skills or qualities help someone succeed as a Technical Support Engineer?
A: To succeed as a Technical Support Engineer, key technical skills include proficiency in software development, networking protocols, and operating systems, as well as experience with troubleshooting methodologies and technical documentation tools. Soft skills such as excellent communication, problem-solving, and analytical skills are also crucial, enabling engineers to effectively collaborate with customers, identify root causes of issues, and provide clear solutions. By combining these technical and soft skills, Technical Support Engineers can provide high-quality support, resolve complex issues efficiently, and drive customer satisfaction, ultimately supporting their career growth and effectiveness in the role.
Q: What is the career path for a Technical Support Engineer?
A: A Technical Support Engineer typically starts as a Support Engineer, providing initial troubleshooting and issue resolution for customers or internal stakeholders, and progresses to roles such as Senior Support Engineer, Technical Lead, or Escalation Engineer, where they oversee complex issue resolution and lead teams. Key opportunities for skill development include learning software development, scripting, and project management, as well as developing strong communication and problem-solving skills. Long-term career prospects may lead to roles such as Technical Program Manager, Product Manager, or even a career transition into software development or product engineering.
