About Citiside
Sourced by ZipRecruiter
Company size
11 - 50 Employees
Headquarters location
Chamblee, GA, US
Year founded
2008
Full-time
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Job description
Overview We are looking for a high-energy, client-focused Account Manager to serve as the primary point of contact for our valued customers. Your goal will be to build long-term relationships, ensure client satisfaction, and identify opportunities for account growth. You will act as a strategic advisor, bridging the gap between our clients' business challenges and our company's solutions.
Key Responsibilities Relationship Management: Build and maintain strong, long-lasting relationships with key stakeholders and executive sponsors. Account Retention: Monitor client health and engagement to ensure high retention rates and prevent churn. Strategic Growth: Identify opportunities for upselling and cross-selling to help clients achieve their business goals while increasing company revenue.
Onboarding & Support: Guide new clients through the onboarding process and act as a liaison between the client and internal technical/product teams. Performance Tracking: Prepare and present regular reports on account status, milestones, and ROI to both clients and internal leadership. Contract Negotiation: Manage contract renewals and lead negotiations to ensure mutually beneficial terms.
Requirements & Qualifications Experience: 3+ years of experience in Account Management, Customer Success, or Sales (B2B experience preferred). Communication: Exceptional verbal and written communication skills in English; ability to present complex ideas clearly to C-level executives. Problem-Solving: Proactive mindset with the ability to anticipate client needs and provide creative solutions.
Tools: Proficiency in CRM software (e.g., Salesforce, HubSpot) and project management tools. Education: Bachelor's degree in Business Administration, Marketing, Communications, or a related field. Warnings No temporary workers.
Working schedule from Monday to Friday from 8:30 am until 5:00 pm EST. No working for another company at the same time. No hiring subs to do what we hired you to do.
We terminate immediately due to these violations. Citiside Properties is a property management company that manages properties for investors with portfolios of homes and/or multi-unit apartments needing off-site management. Core Values Trust.
Go Getter. Transparency #J-18808-Ljbffr
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Frequently asked questions
Q: What skills or qualities help someone succeed as a Account Manager?
A: To succeed as an Account Manager, key technical skills include proficiency in CRM software, data analysis, and financial management, as well as a strong understanding of industry trends and market dynamics. Soft skills such as excellent communication, negotiation, and problem-solving abilities, along with strong relationship-building and time management skills, are also crucial for building and maintaining strong client relationships. By combining these technical and soft skills, Account Managers can effectively manage client expectations, drive revenue growth, and foster long-term partnerships, ultimately supporting their career growth and effectiveness in the role.
Q: What is the career path for a Account Manager?
A: A typical career progression for an Account Manager involves starting as a Sales Representative or Business Development Representative, then advancing to Account Manager, and eventually moving into senior roles such as Account Director or Senior Account Manager, where they oversee multiple accounts and teams. Key opportunities for skill development and professional growth in this role include developing strong communication and negotiation skills, learning about industry trends and market analysis, and expanding knowledge of sales strategies and customer relationship management. Long-term career prospects for Account Managers may include transitioning into leadership roles, such as Sales Manager or Director of Sales, or pursuing specialized roles like Business Development or Strategic Partnership Management.
