About Cadence Design Systems
Sourced by ZipRecruiter
Industry
Software development
Company size
5,001 - 10,000 Employees
Headquarters location
San Jose, CA, US
Year founded
1988
Job description
Why You'll Love Working Here Be part of a global leader in intelligent system design simulation. Collaborate with a forward-thinking team dedicated to innovation and excellence. Learn from a long-tenured team with deep product and customer experience.
Enjoy career growth opportunities and exposure to cutting‐edge technologies. About the Role As a Technical Support Engineer, you'll provide advanced technical support for Cadence's Romax software product line, ensuring customer success and satisfaction. You'll also contribute to pre‐sales activities, deliver training and SimAcademy webinars.
This role is perfect for someone who loves solving complex problems, communicating technical concepts clearly, and working with innovative drivetrain and EV simulation technologies. What You'll Do Provide first‐line technical support for Romax products, from basic inquiries to complex application issues. Deliver product training and live demos for customers.
Create knowledge content (how‐to articles, videos, presentations). Engage with the Romax user community and forums. Collaborate with sales, services, and R&D teams to share feedback and improve products.
Meet or exceed KPIs for responsiveness and quality in customer support. What We're Looking For Bachelor's or Master's degree in Mechanical Engineering or a related field. Recent graduates are welcome; industry experience is a plus but not required.
Strong communication skills and ability to simplify complex concepts. Self‐organized, deadline‐driven, and a team player. Eligible to work in the U.S.
and able to travel up to 10%. Good understanding of mechanical transmission components (bearings, gears, shafts). A passion for customer support.
Preferred Skills Experience with Romax or Adams simulation software. Familiarity with FEA tools such as MSC Nastran or ANSYS. Proficiency with CAD systems (CATIA, Creo, SolidWorks).
Experience with MATLAB and/or Python. Core Skills Customer Technical Support | Mechanical Engineering | Simulation Software | Communication | FEA Tools | CAD Tools | Drivetrain Analysis | Training Delivery | MATLAB/Python Ready to grow your career and work with cutting‐edge technologies? Apply today!
Equal Employment Opportunity Cadence is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, basis of disability, or any other protected class. #J-18808-Ljbffr
cadence.com
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Frequently asked questions
Q: What skills or qualities help someone succeed as a Technical Support Engineer?
A: To succeed as a Technical Support Engineer, key technical skills include proficiency in software development, networking protocols, and operating systems, as well as experience with troubleshooting methodologies and technical documentation tools. Soft skills such as excellent communication, problem-solving, and analytical skills are also crucial, enabling engineers to effectively collaborate with customers, identify root causes of issues, and provide clear solutions. By combining these technical and soft skills, Technical Support Engineers can provide high-quality support, resolve complex issues efficiently, and drive customer satisfaction, ultimately supporting their career growth and effectiveness in the role.
Q: What is the career path for a Technical Support Engineer?
A: A Technical Support Engineer typically starts as a Support Engineer, providing initial troubleshooting and issue resolution for customers or internal stakeholders, and progresses to roles such as Senior Support Engineer, Technical Lead, or Escalation Engineer, where they oversee complex issue resolution and lead teams. Key opportunities for skill development include learning software development, scripting, and project management, as well as developing strong communication and problem-solving skills. Long-term career prospects may lead to roles such as Technical Program Manager, Product Manager, or even a career transition into software development or product engineering.
