$19.75 - $26.75/hr
Full-time
This job posting has expired and is no longer accepting applications. Check out similar jobs
Job description
Boom Entertainment is looking for a fully remote Customer Support Representative to join their growing team. In this role, you will handle high-volume customer support for contest entrants via email and live chat, managing inquiries with professionalism and empathy. An understanding of sports, sports gaming, and technology will be crucial.
Applicants should be located in EST, CST, MST, or PST time zones and must have experience using support tools like Zendesk and Intercom. Schedule flexibility is important, with shifts possibly changing over time to meet business needs. #J-18808-Ljbffr
Most Popular Jobs Similar to Customer Support Specialist
customer service support specialist
customer support representative
customer service support representative
customer support agent
customer support coordinator
customer support associate
client support representative
customer assistance representative
client support specialist
customer contact representative
Frequently asked questions
Q: What skills or qualities help someone succeed as a Customer Support Specialist?
A: To succeed as a Customer Support Specialist, key technical skills include proficiency in customer relationship management (CRM) software, issue tracking systems, and communication platforms, as well as knowledge of the company's products or services. Essential soft skills include strong active listening and problem-solving abilities, empathy, and excellent written and verbal communication skills, which enable effective issue resolution and customer satisfaction. By combining these technical and soft skills, Customer Support Specialists can provide high-quality support, build customer loyalty, and drive business growth, ultimately supporting their career advancement and professional development.
Q: What is the career path for a Customer Support Specialist?
A: A Customer Support Specialist typically starts as an entry-level role, progressing to a Customer Support Representative or Agent, where they develop skills in issue resolution, communication, and problem-solving. As they gain experience, they can move into mid-level roles such as Team Lead or Support Manager, overseeing teams and implementing process improvements. Senior roles like Operations Manager or Director of Customer Experience often involve strategic planning, leadership, and driving customer-centric initiatives, providing opportunities for long-term career growth and advancement.
