Please only Source West coast candidates, add location to the resume.
Job Description
Job Title - Sales Support Specialist
Tentative Start date - ASAP
End date - 12 Month Contract
Work shift - M-F 8am-5pm 1st shift
Work location (Client Business address)- Full Remote Work Location (must be located in US preferred West Coast Hours) - No travel, no customer facing only internal communication
Bill Rate - ***
Pay Rate - ***
Required skill set: Previous Sales support Exp, Detail orientated, Customer service Exp/
Candidate Screen(Interview) - Teams
Temp to Perm (Yes/No): Yes
Job Description Summary
As the Sales Support Specialist for our Patient Care Solutions product line, you will drive daily field sales operations efficiency and accuracy by providing administrative and tactical support to the field sales teams, including but not limited to order package submission, quote edits, change orders and concession workflow creation/closure, as well as analytical work, report processing and management of department communication needs.
This is a remote role that requires the ability to work from home in a dedicated office space, free from distraction with a high-speed internet connection.
Client HealthCare is a leading global medical technology and digital solutions innovator. Our purpose is to create a world where healthcare has no limits. Unlock your ambition, turn ideas into world-changing realities, and join an organization where every voice makes a difference, and every difference builds a healthier world.
Responsibilities
Partner with field sales team to resolve issues, assist with order submission, quote creation, change orders, concessions, and non-standard terms requests
Coordinate workflow closures across all functional teams
Drive commercial compliance by supporting legal escalation workflow activities; support any audits necessary including assisting with revenue risk mitigation during quarter close activities.
Drive continuous improvement on all related processes to ensure standardization and simplification
Enable team culture and drive organization to improve customer / client satisfaction levels and responsiveness
Required Qualifications
College degree OR High School diploma / GED and 2+ years' experience in customer service or field support role
Proficient in use of Microsoft Office
Demonstrated ability to work under pressure against tight deadlines, with accuracy
Willingness to work extended hours at quarter close
Legal authorization to work in the U.S. is required. We will not sponsor individuals for employment visas, now or in the future, for this job opening
Desired Characteristics
Detail oriented mindset strongly desired
Knowledge and experience working with PCS products, services, and teams
Client systems knowledge
Experience working as a support person for the field
Prior experience supporting a Sales team
Experience with quotation and/or order entry processes and tools (Salesforce.com, etc.)
Basic understanding of Inquiry To Order (ITO) & Order to Remittance (OTR) processes
Basic understanding of technical/medical equipment and services, preferred knowledge
We expect all employees to live and breathe our behaviors: to act with humility and build trust; lead with transparency; deliver with focus, and drive ownership -always with unyielding integrity.
Our total rewards are designed to unlock your ambition by giving you the boost and flexibility you need to turn your ideas into world-changing realities. Our salary and benefits are everything you'd expect from an organization with global strength and scale, and you'll be surrounded by career opportunities in a culture that fosters care, collaboration, and support.
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