A sales support specialist’s primary responsibilities are to assist the sales team and resolve issues related to the sales process for customers. In this role, you are the contact person for sales staff and clients, who count on you to provide information and resources for any questions or problems that arise. Your duties include updating records, analyzing potential clients, reviewing sales databases, ensuring orders are filled, making recommendations for improvements, contacting customers, and providing above and beyond support for customer satisfaction. A sales support specialist typically works standard business hours in an office setting with some travel depending on the organization.