Full-time
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Job description
Intake Counselor Miami, FL | Full-Time | Bilingual English/SpanishWe re looking for a compassionate and organized Intake Counselor to serve as the first point of contact for individuals and families seeking services. This role involves conducting intake and assessment interviews (phone and in-person), providing - information and referrals to community resources, and supporting clients with empathy and professionalism.Key Responsibilities:- Conduct initial client assessments and determine appropriate services or referrals- Provide accurate information, guidance, and linkage to programs- Maintain thorough and confidential documentation in the agency system- Collaborate with internal teams and participate in community outreachQualifications:- Bachelor s degree in Psychology, Social Work, Human Services, or related field (Master s preferred)- 3+ years experience in social services, behavioral health, or community outreach- Strong communication skills, cultural sensitivity, and ability to manage multiple priorities- Bilingual English/Spanish required- Must have a valid Florida driver s license, reliable transportation, and ability to travel within Miami-Dade CountyThis is a temp-to-perm opportunity with Monday Thursday 8am 5pm, Friday 8am 4pm.
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Frequently asked questions
Q: What skills or qualities help someone succeed as a Intake Counselor?
A: To succeed as an Intake Counselor, key technical skills include proficiency in crisis assessment and intervention, knowledge of mental health laws and regulations, and familiarity with electronic health records (EHRs) systems. Essential soft skills include strong active listening and communication skills, empathy and compassion, and the ability to remain calm and composed in high-pressure situations. These strengths enable Intake Counselors to effectively assess and support clients, build trust, and provide critical referrals, ultimately contributing to a successful and fulfilling career in this role.
Q: What is the career path for a Intake Counselor?
A: A typical career progression for an Intake Counselor involves starting as an Entry-Level Counselor, where they assess and evaluate clients' needs, develop treatment plans, and provide initial support. As they gain experience, they can move into Mid-Level roles such as Senior Counselor or Clinical Supervisor, where they oversee team members, develop policies, and contribute to program development. Senior-level roles, such as Program Director or Clinical Director, often involve strategic planning, budget management, and leadership of entire departments or programs, providing opportunities for long-term career growth and advancement.