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Weekend Help Desk Jobs (NOW HIRING)

Iron Bow Technologies

Help Desk Manager

Herndon, VA · On-site

Our Help Desk Manager partners with the contract leadership to support and ensure oversight of contract requirements, operability, coordination, and reporting. The Help Desk Manager will engage with ...

Hinkle Law Firm LLC

Help Desk Technician

Wichita, KS · On-site

$18 - $24.25/hr

Help Desk Technician Reports To: CISO FLSA Status: Non-Exempt Position Summary: The Help Desk Technician will be the first point of contact for all IT-related requests within the firm. This role ...

Watchfire

Intern Help Desk Technician

Danville, IL · On-site

$19.25 - $26/hr

Our help desk team is at the core of this promise. These technologically savvy call center techs ... Occasional weekend duties, such as providing on-call or remote weekend helpdesk support.

RK Supply

Help Desk Technician

Midland, TX · On-site

$19 - $25.50/hr

Help Desk Technician We are looking for a help desk technician to join our IT team to provide technical support and assistance to our users who have issues with their computer systems, software, or ...

Fortegra

Help Desk Manager

Jacksonville, FL · On-site

Minimum of five years of hands-on help desk support experience. * Minimum of three years of experience in a managerial role overseeing Help Desk or IT operations, with five years preferred.

Ken's Foods

Help Desk Supervisor

Marlborough, MA · On-site

$110K - $120K/yr

SUMMARY The Help Desk Supervisor at Ken's Foods leads day-to-day Help Desk operations and provides direct leadership to Help Desk technicians, helping strengthen technical capability, troubleshooting ...

Hinkle Law Firm LLC

Help Desk Technician

Wichita, KS

$18 - $24.25/hr

Help Desk Technician Reports To: CISO FLSA Status: Non-Exempt Position Summary: The Help Desk Technician will be the first point of contact for all IT-related requests within the firm. This role ...

Ken's Foods, Inc.

Help Desk Supervisor

Marlborough, MA · On-site

$110K - $120K/yr

SUMMARY The Help Desk Supervisor at Ken's Foods leads day-to-day Help Desk operations and provides direct leadership to Help Desk technicians, helping strengthen technical capability, troubleshooting ...

Filterbuy, Inc

Help Desk Technician

Talladega, AL · On-site

$48/hr

To ensure success as a Help Desk Technician, you should possess strong technical troubleshooting ... Monday through Friday, 6:30 AM - 3:30 PM CST. On-call every other weekend on a rotating basis

HARRIS & HARRIS LTD

Help Desk Analyst

Coppell, TX · On-site

$40K - $55K/yr

Help Desk Analyst The Help Desk Analyst is responsible for daily support and will perform help desk ... In addition, on call after hours and evening/weekend support may be required as needed. Location:

FLATLAND HOLDINGS LLC

Help Desk Technician

Midland, TX

$19 - $25.50/hr

Help Desk Technician We are looking for a help desk technician to join our IT team to provide technical support and assistance to our users who have issues with their computer systems, software, or ...

3ME Consulting, Inc.

Help Desk Specialist

Hialeah, FL · On-site

The Help Desk Specialist will be responsible for providing technical assistance and support related to personal workstations (desktops and laptops) and the productivity software installed. Responds ...

Lentech, Inc.

Help Desk Technician

Columbia, MD · On-site

$19.50 - $26.25/hr

Lentech, Inc. is hiring an entry-level Help Desk Technician to provide support for internet-like collaboration services on a government intranet. The role involves monitoring service availability ...

STI

Help Desk Technician

Golden, CO · On-site

$20.75 - $28/hr

Help Desk Technician Golden, CO 12+ Months NOTE: This is 100% on site, with 5-8hr days to start, and then move to 4-10's after a month or 2 of training. Please DO NOT submit a candidate that is not ...

Arby's

Help Desk Tech

Omaha, NE · On-site

$52K/yr

Ability to work one week and weekend per month taking after-hours support calls. EDUCATION and/or ... within a help desk environment preferred. DRM, Inc. offers great benefits: Paid Leave, Medical ...

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Weekend Help Desk information

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$23

$33

How much do weekend help desk jobs pay per hour?

As of Jun 20, 2026, the average hourly pay for weekend help desk in the United States is $23.15, according to ZipRecruiter salary data. Most workers in this role earn between $19.23 and $25.96 per hour, depending on experience, location, and employer.

What are Weekend Help Desk jobs?

Weekend Help Desk jobs involve providing technical or customer support during the weekend, usually outside of regular business hours. Employees in these positions assist users with troubleshooting computer systems, software, or other technology-related issues via phone, email, or chat. The primary goal is to resolve problems quickly to minimize downtime, ensuring that customers or staff have the support they need at all times. Weekend Help Desk roles are common in organizations that require 24/7 support or have clients in different time zones.

What are the key skills and qualifications needed to thrive as a Weekend Help Desk professional, and why are they important?

To thrive as a Weekend Help Desk professional, you need strong troubleshooting abilities, technical knowledge of computer systems, and typically a high school diploma or relevant IT certifications such as CompTIA A+. Familiarity with ticketing systems, remote desktop tools, and common operating systems is usually required. Excellent communication, patience, and problem-solving skills help you effectively support users and handle stressful situations. These skills ensure timely, effective technical support during critical weekend hours when resources may be limited.

What is the difference between Weekend Help Desk vs Weekend IT Support Specialist?

AspectWeekend Help DeskWeekend IT Support Specialist
CredentialsBasic certifications (CompTIA A+, Network+)Similar certifications, sometimes more specialized
Work EnvironmentHelp desk or call center, remote or on-siteTechnical support, on-site or remote, often in corporate settings
Employer & IndustryIT service providers, tech companies, internal support teamsIT departments, managed service providers, corporate environments
Search & Comparison IntentLooking for weekend tech support rolesSeeking specialized IT support roles on weekends

Weekend Help Desk and Weekend IT Support Specialist roles share similar credentials and work environments, often within IT support teams. The main difference lies in the scope: Help Desk roles typically handle general user issues, while IT Support Specialists may deal with more technical or specialized problems. Both are common in corporate and service provider settings, catering to weekend support needs.

What are the typical challenges faced by a Weekend Help Desk professional, and how can they be managed effectively?

Weekend Help Desk professionals often encounter unique challenges, such as handling urgent technical issues with limited in-house support or accessing specialized resources that may only be available during regular business hours. Effective communication and thorough documentation become especially important to ensure seamless handoff between weekend and weekday teams. Proactively familiarizing yourself with escalation protocols and self-service resources can help resolve issues efficiently. Additionally, strong time management and adaptability skills can help you juggle multiple requests and maintain high-quality service during busy weekend periods.
More about Weekend Help Desk jobs
What cities are hiring for Weekend Help Desk jobs? Cities with the most Weekend Help Desk job openings:
What are the most commonly searched types of Help Desk jobs? The most popular types of Help Desk jobs are:
What states have the most Weekend Help Desk jobs? States with the most job openings for Weekend Help Desk jobs include:
What job categories do people searching Weekend Help Desk jobs look for? The top searched job categories for Weekend Help Desk jobs are:
Weekend Help Desk jobs near you
Infographic showing various Weekend Help Desk job openings in the United States as of June 2026, with employment types broken down into 91% Full Time, 8% Part Time, and 1% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $48,154 per year, or $23.2 per hour.
Help Desk Manager

Help Desk Manager

Iron Bow Technologies

Herndon, VA • On-site

Full-time

Posted 8 days ago

Job description

Iron Bow Technologies is for people who believe trust is paramount, transformation is embraced, and the future is here, because "What we do matters!"
We are a next generation solutions provider, delivering mission success across government, healthcare, and commercial industries. Iron Bow relies on our passionate people, long standing partnerships, and strategic thinking to solve your most critical challenges.
Whether we team with clients, colleagues, or partners, we put each other first. It's The Iron Bow Way.
THE HIGH LEVEL
Iron Bow Technologies is seeking an experienced Help Desk Manger to support an existing, long-term Federal Government customer, the Department of Justice (DOJ) Civil Division (CIV) to provide leadership and management for our DOJ Call Center operations, which supports the DOJ user community 7 days/week. Our DOJ-dedicated Call Center is in Herndon, VA. Our Help Desk Manager partners with the contract leadership to support and ensure oversight of contract requirements, operability, coordination, and reporting. The Help Desk Manager will engage with other program Leads to ensure teamwide collaboration and messaging. This position requires onsite work at our Call Center. There are times with the Manager will need to support an event or special project at a DOJ site in Washington, DC. Once acclimated into the program, there may be an opportunity to move to a hybrid work schedule. It's important to keep in mind a hybrid schedule is based on customer approval and authorization.
ALL QUALIFIED CANDIDATES MUST HOLD A SECRET CLEARANCE
WHAT YOU'LL BE DOING
The Help Desk Manager provides daily oversight and guidance with a team of Help Desk Tier 1 Technicians responsible for consistently delivering customer support that focuses on ensuring the DOJ CIV staff can remain productive and are provided with responses that are technically accurate. The Team leverages DOJ's documented guidelines and standard operating procedures (SOPs) as needed, including the appropriate incident escalation to on the teams on the contract. You bring the talent and experience that results in maintaining a team of qualified Tier 1 Technicians, this including candidate interviewing and selection. Other responsibilities include:
  • Understanding our client's business needs and continually strive to meet these needs
  • Daily communication and collaboration with the Tier 1 Help Desk Team, your team
  • Using daily call stats, assess where staff may be struggling and offer coaching and guidance to help position all Tier 1 team members to be successful
  • Give recognition and praise where appropriate - we do get messages of appreciation from customers for outstanding support, and we want to ensure that messaging also gets back to the staff member(s)
  • Engaged with DOJ CIV leadership and program/contract leadership - be prepared to provide status to senior leaders, through both verbal and presentation
  • Produce daily, weekly, and monthly ACD and ITSM ticket stats and status - identify opportunities to improve how data is presented as well as have input into dashboard design and improvement
  • Manage and support the creation and update of SOPs that are specific to the Tier 1 Help Desk operations, including a focus to pull solutions to the Help Desk that increase opportunities for resolution at Tier 1
  • Coordinate team wide scheduling to for staffing coverage across all work shifts, 7 days/week
  • Understanding our ACD workflow and keeping a pulse on potential workflow improvements that focus on opportunities to elevate our customer's experience
  • You will be working directly with Federal DOJ CIV Customer Service Team regarding customer issues and items that influence customer service and customer satisfaction

WHAT YOU BRING TO THE TABLE
  • You bring a minimum of 8 years of experience overseeing/leading help desk environments that are dedicated to delivering positive customer experiences
  • Excellent verbal and written communication skills - ability to effectively communicate with all levels of the project team, and with company/contract leadership
  • You have experience leading Help Desk Teams that use a formal ACD
  • Knowledge and experience leading a team that uses a formal ITSM for incident recording and tracking
  • Proficient in the Microsoft Office Suite, including Excel, Word and SharePoint
  • Have led a Help Desk organization that had firm contractual reporting requirements, to include daily ACD call stats, weekly stats/trends, and monthly reporting
  • You review customer survey responses to gauge overall customer satisfaction and use information that will help to improve overall customer satisfaction as well as the survey itself
  • Ability to engage with 3rd party vendors as needed, such as the ACD vendor when there may be a need to assess oddities in the daily ACD reporting
  • You have Leadership experience managing and coaching Help Desk Technicians
  • Experience coordinating work schedules for a team of Help Desk Technicians supporting a Help Desk open 7 days a week
  • You have a comprehensive understanding of contract SLAs - monitor and report status against SLAs - and understand the importance of contractual SLAs
  • Strong propensity and aptitude for solving client business needs
  • You welcome and encourage team wide communication and collaboration, and welcome opportunities to engage with all areas of the overall program
  • BS in Computer Science or other relevant discipline
  • CCSP (Certified Customer Service Professional) certification or equivalent - hold certification at start or commit to obtaining within 60 days of start
  • MCP (Microsoft Certified Professional) certification - hold certification at start or commit to obtaining within 60 days of start - will consider existing certification in MD 100 or Google IT Support as a substitute
  • Knowledge and understanding of ITIL, CMMI, and ISO best practices added plus, but not required

TRAVEL REQUIREMENTS
This position requires candidates based in a location that is accessible to our DOJ Call Center located in Herndon, VA. There are no travel requirements outside the DC metro area.
WHY YOU'LL LOVE IT
  • Be a leader in providing the highest level of customer experience and excellence in a fast-paced and exciting environment and a role model for team members.
  • Iron Bow is rapidly growing and with growth comes opportunity for all. There is palpable energy and momentum across the company that is easy to tap into and be inspired by.
  • Be a part of organizational transformation. Now's the time to join. Iron Bow is redesigning our customer and employee experience. This new approach elevates all and truly enables success.

#LI-PD1
OUR EQUAL OPPORTUNITY EMPLOYER COMMITMENT
Iron Bow Technologies is an Equal Opportunity Employer and is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at Iron Bow are based on relevant business considerations, such as operational needs, job requirements and individual qualifications, without regard to race, color, religion, sex, sexual orientation, gender identity and/or gender expression, pregnancy, national origin, age, disability, status as a protected veteran or any other characteristic prohibited by law. Iron Bow will not tolerate discrimination or harassment based on any of these characteristics.

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