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How much do virtual medical receptionist jobs pay per hour?

As of May 29, 2026, the average hourly pay for virtual medical receptionist in the United States is $17.71, according to ZipRecruiter salary data. Most workers in this role earn between $15.87 and $19.23 per hour, depending on experience, location, and employer.

What is a Virtual Medical Receptionist job?

A Virtual Medical Receptionist is a remote professional who handles administrative tasks for a healthcare office. Their responsibilities include scheduling appointments, managing patient records, answering phone calls, and verifying insurance information. They provide the same support as an in-office receptionist but work remotely using digital tools. This role helps medical practices run efficiently while offering flexibility for both staff and patients.

What are the key skills and qualifications needed to thrive in the Virtual Medical Receptionist position, and why are they important?

To thrive as a Virtual Medical Receptionist, you need strong organizational skills, attention to detail, and experience with medical office procedures, often supported by familiarity with HIPAA regulations and prior administrative experience. Proficiency with scheduling software, electronic health record (EHR) systems, and secure communication platforms is typically required. Exceptional customer service, professionalism, and the ability to multitask remotely help individuals excel in this role. These skills ensure efficient patient support, accurate record-keeping, and a positive experience for both patients and healthcare teams in a virtual environment.

What are some common challenges faced by Virtual Medical Receptionists and how can they be managed?

Virtual Medical Receptionists often face challenges such as managing multiple communication channels simultaneously, handling high call volumes, and remaining organized without in-person supervision. Staying up-to-date with scheduling changes and accurately relaying messages between patients and medical staff are crucial aspects of the job. Utilizing digital task management tools, maintaining clear documentation, and setting up a dedicated, distraction-free workspace can make these tasks more manageable. Employers typically provide training and ongoing support to help you succeed in this dynamic virtual environment.
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Virtual Medical Receptionist jobs near you

Medical Receptionist (Float Role)

EPIC Health System LLC

Saint Clair Shores, MI • On-site

$15 - $18/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 16 days ago

Job description

Position: Float Medical Receptionist

Location: Float between St Clair Shores, Eastpointe and Ferndale locations

Create Unforgettable First Impressions at EPIC Health

At EPIC Health, we believe every patient interaction starts with you. As a Float Medical Receptionist, you’ll be the welcoming face that sets the tone for an exceptional healthcare experience. Your role is vital in creating a positive, patient-centered atmosphere while ensuring the smooth operation of our front desk. If you’re organized, tech-savvy, and committed to delivering unmatched service, we’d love to have you on our team.

What You’ll Do

Patient Experience

  • Greet patients warmly, creating a sense of value and community.
  • Guide patients through check-in processes, including assisting with virtual tablets and addressing any questions or concerns.
  • Ensure a seamless guest flow by communicating effectively about walk-ins, schedule changes, or patient needs.
  • Troubleshoot patient issues and escalate concerns to the appropriate team members, such as the office manager, physician, or billing department.

Front Desk Operations

  • Perform all opening and closing tasks for the front desk and lobby, including: Printing patient demographics and schedules.
  • Filing necessary paperwork.
  • Maintaining a clean and organized lobby area.
  • Manually check in patients unable to use virtual systems, ensuring everyone feels supported.

Collaboration and Teamwork

  • Communicate efficiently with team members to provide updates on patient arrivals, delays, or other on-site needs.
  • Foster an atmosphere of teamwork, contributing to the overall success of the office.

What You Bring

Qualifications

  • Experience: At least 2 year in a customer service role. Preferred previous experience in a medical office setting
  • Focus: A patient-centered approach, ensuring every guest feels welcome and valued.
  • Skills:
    • Strong verbal communication abilities.
    • Proficiency with computers and technology or the ability to quickly learn.
    • Exceptional organizational and multitasking skills.

Additional Information

  • Will be required to travel between offices as needed for support.

Why Join EPIC Health?

At EPIC Health, we empower our team to deliver exceptional care and service in a supportive, mission-driven environment.

What We Offer

  • Competitive Pay – Your expertise matters, and we reward it.
  • Comprehensive Benefits – Health, vision, dental, disability, and life insurance.
  • 401(k) Retirement Plan – Invest in your future.
  • Paid Time Off and Holiday Pay – Balance your career and personal life.
  • Professional Development – Expand your skills with ongoing training.
  • Supportive Work Environment – Join a team that’s committed to your success and well-being.

Ready to Make an Impact?

If you’re passionate about delivering excellent service and creating memorable patient experiences, we’d love to meet you.

Apply today and help shape the future of patient care at EPIC Health!

Visit www.epichs.org to learn more.

* Background checks are required for this role.