About RampRamp is building the smart infrastructure for finance teams, embedded in the transaction flow of every dollar a business spends. We automate how over $200B in annualized spend flows in and out of 70,000+ companies: authorizing payments, flagging risk, categorizing spend, and closing books.
The problems are high-stakes, data-dense, and unforgiving.
We hire people with high agency and high urgency. We look for slope over intercept. We care less about where you trained and more about what you've built. At Ramp, everyone is a builder who owns problems end to end and makes consequential decisions that shape the outcome.
The median Ramp customer saves 5% and grows revenue 16% in their first year - far in excess of businesses operating without Ramp. We believe every ambitious company deserves the same.
If you want to build systems that directly shape how companies move and manage billions, Ramp is the place to do it.
About the RoleThe Enterprise CSM, Bill Pay & Procurement Specialist, ensures Ramp's upmarket customers quickly unlock value from our AP Automation and Procurement products. As part of the Customer Activation team, you'll guide customers through implementation, configure workflows aligned to their internal processes, and help them operationalize Ramp's tools to drive efficiency and compliance. In this role, you will help shape Ramp's Enterprise activation motion for Bill Pay & Procurement and influence the strategy that accelerates customer adoption and business impact.
What You'll DoDeliver High-Quality Implementations- Lead Enterprise customers through the end-to-end onboarding of Ramp Bill Pay and Procurement, ensuring fast, accurate, and complete deployment
- Educate customers on Ramp's AP workflows, procurement best practices, approval logic, vendor management, and policy configuration
Drive Customer Adoption & Business Outcomes- Prevent delays in implementation by proactively identifying blockers and reinforcing the value of adopting Ramp's AP & Procurement solutions
- Understand customers' current AP, purchasing, and approval processes to identify pain points, recommend improvements, and guide them toward an optimized rollout
Be a Product & Workflow Expert- Become deeply knowledgeable in Ramp's Bill Pay & Procurement capabilities-including integrations, vendor onboarding, approval routing, purchase requests, and invoice processing
- Troubleshoot customer issues and partner closely with Product and Engineering to surface insights, communicate gaps, and collaborate on solutions or workarounds
Cross-Functional Partnership & Customer Advocacy- Provide structured feedback and insights to Product to inform roadmap prioritization
- Balance multiple customer activations at once, managing timelines, customer communication, follow-ups, and proactive outreach
What You'll Need- 5+ years of experience in Customer Success, Implementations for products supporting AP and/or Procurement functions
- Strong project management and time management skills with the ability to keep multiple customers on track simultaneously
- Excellent verbal and written communication skills, including the ability to explain complex workflows simply
- Experience partnering with technical teams to share customer feedback, troubleshoot issues, and propose creative solutions
- Demonstrated ability to quickly learn a product deeply and articulate the "why" behind product decisions
- Strong record of meeting or exceeding performance metrics in previous roles
- Ability to anticipate customer needs and position product capabilities proactively
- Comfort operating in a fast-paced, high-growth environment with evolving processes
Nice to Haves- Experience with Accounting Systems (e.g., NetSuite, QuickBooks, Xero, Sage, ERP/AP modules)
- Background in financial services, Fintech, or SaaS implementations
- Experience at a high-growth startup
Benefits available to all full-time Ramp employees (Global)โข Flexible PTO
โข Unlimited AI token usage
โข Centralized home-office equipment ordering
โข Health and wellness stipend
โข Budget for intra-office travel
โข Weekly coffee stipend
United Statesโข 100% medical, dental & vision insurance coverage for you, with partial coverage for dependents
โข One Medical annual membership
โข 401(k), including employer match on contributions made while employed by Ramp
โข Fertility HRA (up to $10,000 per year)
โข Parental leave: up to 16 weeks (birthing + bonding) or 8 weeks (bonding only) at 100% pay
โข Pet insurance
โข In-office perks: lunch, snacks, drinks, and more
โข Relocation support to NYC or SF (as needed)
Canadaโข Group medical, dental, and vision coverage through Sun Life
โข Life, AD&D, and disability coverage
โข Fertility drug coverage (up to $4,000 lifetime)
โข Group Retirement Plan with employer match (RRSP + DPSP)
โข Parental leave: up to 16 weeks (birthing + bonding) or 8 weeks (bonding only) at 100% pay, with additional time available at reduced pay
โข Employee Assistance Program and virtual care through Lumino Health
United Kingdomโข Private medical insurance through Freedom Elite
โข Virtual GP and at-home care via eMed x Livi
โข Workplace pension through Penfold, with salary sacrifice option
โข Parental leave: up to 16 weeks (birthing + bonding) or 8 weeks (bonding only) at 100% pay with additional time available at reduced pay
Referral InstructionsIf you are being referred for the role, please contact that person to apply on your behalf.
Other noticesPursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.
Beware of recruiting scams: Ramp will only contact you through official @Ramp.com email addresses and will never ask for payment or sensitive personal information during the hiring process.
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