Worcester, MA · On-site
Senior IT Support Engineers are the last line of defense within the IT Support department. Responsibilities include responding to escalated tickets via phone or email and assisting IT Support ...
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Worcester, MA · On-site
Senior IT Support Engineers are the last line of defense within the IT Support department. Responsibilities include responding to escalated tickets via phone or email and assisting IT Support ...
Needham, MA · On-site
Position Summary The Senior Onsite Support Engineer provides high-level technical support for end-user systems, audio/visual (A/V) technology, and executive personnel. This role ensures reliable ...
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Needham, MA · On-site
Position Summary The Senior Onsite Support Engineer provides high-level technical support for end-user systems, audio/visual (A/V) technology, and executive personnel. This role ensures reliable ...
Boston, MA · On-site
... senior technical resource within the Boston office, mentoring junior engineers and partnering with the Team Lead in London to drive automation and process improvements that enhance global support ...
Boston, MA · On-site
... senior technical resource within the Boston office, mentoring junior engineers and partnering with the Team Lead in London to drive automation and process improvements that enhance global support ...
... senior technical resource within the Boston office, mentoring junior engineers and partnering with the Team Lead in London to drive automation and process improvements that enhance global support ...
... senior technical resource within the Boston office, mentoring junior engineers and partnering with the Team Lead in London to drive automation and process improvements that enhance global support ...
Worcester, MA · On-site
$74K - $97K/yr
Senior Case Agent Summary Paragus IT is the largest outsourced IT vendor in the Pioneer Valley, and ... or network engineering * Strong technical expertise across Microsoft 365, including mailflow ...
Worcester, MA · On-site
$74K - $97K/yr
Senior Case Agent Summary Paragus IT is the largest outsourced IT vendor in the Pioneer Valley, and ... or network engineering * Strong technical expertise across Microsoft 365, including mailflow ...
Job Title Senior Customer Support Engineer- Analytical Labs Location(s) Cambridge, MA Job Summary: Every day, PerkinElmer Service Engineers help their customers enhance the productivity of their ...
Job Title Senior Customer Support Engineer- Analytical Labs Location(s) Cambridge, MA Job Summary: Every day, PerkinElmer Service Engineers help their customers enhance the productivity of their ...
Hadley, MA · On-site
$74K - $97K/yr
Senior Case Agent Summary Paragus IT is the largest outsourced IT vendor in the Pioneer Valley, and ... or network engineering * Strong technical expertise across Microsoft 365, including mailflow ...
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Hadley, MA · On-site
$74K - $97K/yr
Senior Case Agent Summary Paragus IT is the largest outsourced IT vendor in the Pioneer Valley, and ... or network engineering * Strong technical expertise across Microsoft 365, including mailflow ...
Hadley, MA · On-site
$74K - $97K/yr
Senior Case Agent Summary Paragus IT is the largest outsourced IT vendor in the Pioneer Valley, and ... or network engineering * Strong technical expertise across Microsoft 365, including mailflow ...
Hadley, MA · On-site
$74K - $97K/yr
Senior Case Agent Summary Paragus IT is the largest outsourced IT vendor in the Pioneer Valley, and ... or network engineering * Strong technical expertise across Microsoft 365, including mailflow ...
Worcester, MA · On-site
$74K - $97K/yr
Senior Case Agent Summary Paragus IT is the largest outsourced IT vendor in the Pioneer Valley, and ... or network engineering * Strong technical expertise across Microsoft 365, including mailflow ...
Quick apply
Worcester, MA · On-site
$74K - $97K/yr
Senior Case Agent Summary Paragus IT is the largest outsourced IT vendor in the Pioneer Valley, and ... or network engineering * Strong technical expertise across Microsoft 365, including mailflow ...
Job Title Senior Customer Support Engineer- Analytical Labs Location(s) Cambridge, MA Job Summary: Every day, PerkinElmer Service Engineers help their customers enhance the productivity of their ...
Job Title Senior Customer Support Engineer- Analytical Labs Location(s) Cambridge, MA Job Summary: Every day, PerkinElmer Service Engineers help their customers enhance the productivity of their ...
Wilmington, MA · On-site
$101K - $138K/yr
What we do The T3 Deployment team is part of Symbotic's Technology, Software & Robotics Engineering organization, which designs, builds, and supports the AI-powered software that orchestrates our ...
Wilmington, MA · On-site
$101K - $138K/yr
What we do The T3 Deployment team is part of Symbotic's Technology, Software & Robotics Engineering organization, which designs, builds, and supports the AI-powered software that orchestrates our ...
Wilmington, MA · Hybrid
$101K - $138K/yr
What we do The T3 Deployment team is part ofSymbotic'sTechnology, Software & Robotics Engineering organization, which designs, builds, and supports the AI-powered software that orchestrates our fleet ...
Wilmington, MA · Hybrid
$101K - $138K/yr
What we do The T3 Deployment team is part ofSymbotic'sTechnology, Software & Robotics Engineering organization, which designs, builds, and supports the AI-powered software that orchestrates our fleet ...
We are seeking a highly motivated Senior HPC Support Engineer focussing on InfiniBand and NVLink technology, passionate about data center and networking technologies, to provide comprehensive ...
We are seeking a highly motivated Senior HPC Support Engineer focussing on InfiniBand and NVLink technology, passionate about data center and networking technologies, to provide comprehensive ...
We are seeking a highly motivated Senior HPC Support Engineer focussing on InfiniBand and NVLink technology, passionate about data center and networking technologies, to provide comprehensive ...
We are seeking a highly motivated Senior HPC Support Engineer focussing on InfiniBand and NVLink technology, passionate about data center and networking technologies, to provide comprehensive ...
Boston, MA · On-site
Product Support Engineer Cooley is seeking a Product Support Engineer to join the Product team ... Senior level candidates may be considered for this position and would be eligible for a higher ...
Boston, MA · On-site
Product Support Engineer Cooley is seeking a Product Support Engineer to join the Product team ... Senior level candidates may be considered for this position and would be eligible for a higher ...
Boston, MA · On-site
As a Support Engineer, you'll be an important part of our Customer Success team, and more ... There's real room to grow into a senior or lead function. * Mission-driven team: We're building ...
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Boston, MA · On-site
As a Support Engineer, you'll be an important part of our Customer Success team, and more ... There's real room to grow into a senior or lead function. * Mission-driven team: We're building ...
Product Support Engineer Cooley is seeking a Product Support Engineer to join the Product team ... Senior level candidates may be considered for this position and would be eligible for a higher ...
Product Support Engineer Cooley is seeking a Product Support Engineer to join the Product team ... Senior level candidates may be considered for this position and would be eligible for a higher ...
Boston, MA · On-site
As a Support Engineer, you'll be an important part of our Customer Success team, and more ... There's real room to grow into a senior or lead function. * Mission-driven team: We're building ...
Boston, MA · On-site
As a Support Engineer, you'll be an important part of our Customer Success team, and more ... There's real room to grow into a senior or lead function. * Mission-driven team: We're building ...
The main duties, among others, the support engineer will perform the following: * Learn the Primary Reference Standard "Atomic Clocks" and help in trouble shooting customer issues. * Ability to ...
The main duties, among others, the support engineer will perform the following: * Learn the Primary Reference Standard "Atomic Clocks" and help in trouble shooting customer issues. * Ability to ...
The main duties, among others, the support engineer will perform the following: * Learn the Primary Reference Standard "Atomic Clocks" and help in trouble shooting customer issues. * Ability to ...
The main duties, among others, the support engineer will perform the following: * Learn the Primary Reference Standard "Atomic Clocks" and help in trouble shooting customer issues. * Ability to ...
$24.6K - $38.1K
0% of jobs
$38.1K - $51.7K
0% of jobs
$51.7K - $65.2K
11% of jobs
$65.2K - $78.8K
5% of jobs
$89.3K is the 25th percentile. Wages below this are outliers.
$78.8K - $92.3K
12% of jobs
$92.3K - $105.9K
14% of jobs
The median wage is $110.8K / yr.
$105.9K - $119.4K
23% of jobs
$130.2K is the 75th percentile. Wages above this are outliers.
$119.4K - $133K
13% of jobs
$133K - $146.5K
6% of jobs
$146.5K - $160.1K
7% of jobs
$160.1K - $173.6K
9% of jobs
$24.6K
$112.8K
$173.6K
| Aspect | Senior Support Engineer | Support Engineer |
|---|---|---|
| Required Credentials | Bachelor's degree, relevant certifications, 3+ years experience | Bachelor's degree, entry-level certifications, 1-2 years experience |
| Work Environment | Customer support, technical troubleshooting, cross-team collaboration | Customer support, issue resolution, basic technical troubleshooting |
| Employer & Industry Usage | IT, software, hardware companies, tech support teams | IT, software, hardware companies, tech support teams |
The main difference between a Senior Support Engineer and a Support Engineer lies in experience, responsibilities, and expertise. Senior Support Engineers handle more complex issues, mentor junior staff, and often participate in system improvements. Support Engineers focus on resolving customer issues at a basic to intermediate level. Both roles are vital in tech support teams, but the senior position requires more advanced skills and experience.
For Senior Support Engineer jobs in Massachusetts, the most frequently searched job titles are:
The top searched job categories for Senior Support Engineer jobs in Massachusetts are:
Cities in Massachusetts with the most Senior Support Engineer job openings:
For Senior Support Engineer jobs in MA, the most frequently searched job titles are:
Senior IT Support Engineers are the last line of defense within the IT Support department. Responsibilities include responding to escalated tickets via phone or email and assisting IT Support Technicians with tickets they may have questions on but don’t require escalation. Senior IT Support Engineers will troubleshoot complex problems with various systems including servers, networks, and cloud solutions. They will conduct software deployments of varying difficulty across multiple systems. Reactive Support Engineers will require knowledge in administration of Office 365, Windows Servers, Active Directory, Azure Active Directory, Microsoft Intune, VoIP deployments, Microsoft Azure, Microsoft Hyper-V, and wired and wireless networks. Senior IT Support Engineers will take part in an on-call rotation alongside IT Support Technicians to serve as their escalation point during non-business hours.
At Machado Consulting we involve Information Security in everything we do. Senior IT Support Engineers will be expected to have a suitable understanding of Information Security to be applied to their everyday tasks across Windows systems, networks, and cloud products. Senior IT Support Engineers will be responsible for assisting clients with Information Security audits and questionnaires and should be knowledgeable about their contents.
Required Skills:
· Must be self-motivated, team-oriented, and willing to learn
· Must be able to effectively research and solve unique problems
· Ability to manage or limit distractions
· Strong written and verbal communication skills, with emphasis on customer service
· Strong attention to detail and follow-through. Must be well organized.
· Follow process driven instructions and maintain effective time metrics
· Flexibility in prioritizing and responding to multiple incoming requests
· Following instructions and asking for clarification and/or assistance when necessary
Experience Preferred:
· Must have at least 3 - 5 years of experience in a HelpDesk or equivalent role.
· 1+ years of experience in a Systems or Network Administration role.
· Industry certifications desired
· Good understanding of Microsoft Windows Server Operating Systems
· Good understanding of cloud models and products (SaaS, IaaS, PaaS)
· Previous experience with ticketing systems and remote monitoring and management tools.
· Intermediate or better PowerShell scripting is desired
Senior IT Support Engineers are required to work onsite from time to time - a valid driver’s license, and reliable transportation is a requirement.
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1 - 10 Employees
Worcester, MA, US
2001
