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Senior Support Engineer Jobs in Sutton, MA (NOW HIRING)

Feuji Inc

Sr. Onsite Support Engineer

Needham, MA · On-site

Position Summary The Senior Onsite Support Engineer provides high-level technical support for end-user systems, audio/visual (A/V) technology, and executive personnel. This role ensures reliable ...

Cooley

Product Support Engineer

Boston, MA

Product Support Engineer Cooley is seeking a Product Support Engineer to join the Product team ... Senior level candidates may be considered for this position and would be eligible for a higher ...

Cooley LLP

Product Support Engineer

Boston, MA

Product Support Engineer Cooley is seeking a Product Support Engineer to join the Product team ... Senior level candidates may be considered for this position and would be eligible for a higher ...

VibeIQ Inc.

Support Engineer

Boston, MA · On-site

As a Support Engineer, you'll be an important part of our Customer Success team, and more ... There's real room to grow into a senior or lead function. * Mission-driven team: We're building ...

VibeIQ

Support Engineer

Boston, MA · On-site

As a Support Engineer, you'll be an important part of our Customer Success team, and more ... There's real room to grow into a senior or lead function. * Mission-driven team: We're building ...

Cushman & Wakefield

Senior Automation Engineer

Charlton, MA · On-site

$111K - $145K/yr

Job Title Senior Automation Engineer Summary At C&W Services, we live by the belief that "Better ... We are seeking a proactive automation controls and technical support engineer for fulfillment ...

BlackTree Technical Group, Inc.

Be Seen First

IT Applications Support

Waltham, MA · On-site

$40 - $45/hr

IT Engineering Applications Support Technician (Contract) Position Summary We are seeking an ... Our team consists of an experienced group of Senior Technical Recruiters and Account Managers with ...

INFINIDAT

Head of L3 Technical Support Engineer

Boston, MA · On-site +1

$220K - $250K/yr

As the leader of the Development Support organization, you will be responsible for driving ... Provide leadership, coaching, and strategic direction to managers and senior technical contributors.

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All JobsSupport Engineer JobsSenior Support Engineer JobsSenior Support Engineer Jobs in Sutton, MA

Senior Support Engineer information

See Sutton, MA salary details

$23.5K

$107.9K

$166.2K

How much do senior support engineer jobs pay per year?

As of Aug 6, 2026, the average yearly pay for senior support engineer in Sutton, MA is $107,935.00, according to ZipRecruiter salary data. Most workers in this role earn between $85,200.00 and $130,100.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Senior Support Engineer?

To thrive as a Senior Support Engineer, you need advanced troubleshooting skills, deep technical expertise in relevant platforms or software, and typically a degree in computer science or a related field. Familiarity with ticketing systems, diagnostic tools, scripting languages, and certifications like ITIL or Microsoft Certified Solutions Expert (MCSE) are often required. Strong communication, problem-solving abilities, and a customer-focused attitude help you excel in resolving complex issues and mentoring junior staff. These skills and qualities are crucial for providing high-quality technical support, ensuring customer satisfaction, and maintaining smooth IT operations.

What does a senior support engineer do?

A senior support engineer provides advanced technical assistance to customers or internal teams, troubleshooting complex issues related to software, hardware, or network systems. They often analyze problems, develop solutions, and may mentor junior staff, using tools like ticketing systems and diagnostic software to ensure timely resolution.

How does a Senior Support Engineer balance technical troubleshooting with mentoring junior team members?

Senior Support Engineers are often relied upon not only for their advanced technical expertise but also for their leadership within support teams. Balancing hands-on troubleshooting with mentorship involves managing time between resolving complex customer issues and guiding less experienced engineers through their cases. Effective Senior Support Engineers prioritize critical incidents, delegate appropriately, and provide real-time coaching or feedback to help junior staff develop their problem-solving skills. This dual responsibility fosters a collaborative team environment and helps ensure consistently high-quality support for customers, while also contributing to the team's professional growth.

What is the difference between Senior Support Engineer vs Support Engineer?

AspectSenior Support EngineerSupport Engineer
Required CredentialsBachelor's degree, relevant certifications, 3+ years experienceBachelor's degree, entry-level certifications, 1-2 years experience
Work EnvironmentCustomer support, technical troubleshooting, cross-team collaborationCustomer support, issue resolution, basic technical troubleshooting
Employer & Industry UsageIT, software, hardware companies, tech support teamsIT, software, hardware companies, tech support teams

The main difference between a Senior Support Engineer and a Support Engineer lies in experience, responsibilities, and expertise. Senior Support Engineers handle more complex issues, mentor junior staff, and often participate in system improvements. Support Engineers focus on resolving customer issues at a basic to intermediate level. Both roles are vital in tech support teams, but the senior position requires more advanced skills and experience.

What cities near Sutton, MA are hiring for Senior Support Engineer jobs? Cities near Sutton, MA with the most Senior Support Engineer job openings:
Senior Support Engineer jobs near you
Infographic showing various Senior Support Engineer job openings in Sutton, MA as of July 2026, with employment types broken down into 91% Full Time, 5% Part Time, and 4% Contract. Highlights an 89% Physical, 4% Hybrid, and 7% Remote job distribution, with an average salary of $107,935 per year, or $51.9 per hour.

Senior IT Support Engineer

Machado Consulting

Worcester, MA • On-site

Full-time

Re-posted 18 days ago

Job description

Salary: $65K - $85K

Senior IT Support Engineers are the last line of defense within the IT Support department. Responsibilities include responding to escalated tickets via phone or email and assisting IT Support Technicians with tickets they may have questions on but dont require escalation. Senior IT Support Engineers will troubleshoot complex problems with various systems including servers, networks, and cloud solutions. They will conduct software deployments of varying difficulty across multiple systems. Reactive Support Engineers will require knowledge in administration of Office 365, Windows Servers, Active Directory, Azure Active Directory, Microsoft Intune, VoIP deployments, Microsoft Azure, Microsoft Hyper-V, and wired and wireless networks. Senior IT Support Engineers will take part in an on-call rotation alongside IT Support Technicians to serve as their escalation point during non-business hours.


At Machado Consulting we involve Information Security in everything we do. Senior IT Support Engineers will be expected to have a suitable understanding of Information Security to be applied to their everyday tasks across Windows systems, networks, and cloud products. Senior IT Support Engineers will be responsible for assisting clients with Information Security audits and questionnaires and should be knowledgeable about their contents.


Required Skills:

Must be self-motivated, team-oriented, and willing to learn

Must be able to effectively research and solve unique problems

Ability to manage or limit distractions

Strong written and verbal communication skills, with emphasis on customer service

Strong attention to detail and follow-through. Must be well organized.

Follow process driven instructions and maintain effective time metrics

Flexibility in prioritizing and responding to multiple incoming requests

Following instructions and asking for clarification and/or assistance when necessary


Experience Preferred:

Must have at least 3 - 5 years of experience in a HelpDesk or equivalent role.

1+ years of experience in a Systems or Network Administration role.

Industry certifications desired

Good understanding of Microsoft Windows Server Operating Systems

Good understanding of cloud models and products (SaaS, IaaS, PaaS)

Previous experience with ticketing systems and remote monitoring and management tools.

Intermediate or better PowerShell scripting is desired


Senior IT Support Engineers are required to work onsite from time to time - a valid drivers license, and reliable transportation is a requirement.