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Senior Support Engineer Jobs in Sutton, MA (NOW HIRING)

Aprio

Senior Cybersecurity Engineer

Boston, MA

$124K - $170K/yr

The Senior Cybersecurity Engineer is the senior individual contributor on that team - the engineer ... This position supports U.S. Government engagements that may involve Controlled Unclassified ...

Omers

Senior Engineer

Boston, MA · On-site

$49 - $56/hr

As a senior member of the team, you will support the Chief Engineer in running a safe, efficient and sustainable building - leading by example, promoting engineering best practices and helping mentor ...

CGI Inc.

Senior Platform Engineer

Canton, MA · On-site

$110K - $151K/yr

CGI is seeking a Senior Platform Engineer to support a high impact enterprise cloud modernization initiative for one of our strategic clients. This role is ideal for someone who enjoys solving ...

New

IMEG

Senior Electrical Engineer

Boston, MA · On-site

$116K - $152K/yr

Provide technical support to help resolve field issues with limited support from senior staff * Stay current on industry trends, emerging technologies, and best practices in electrical engineering ...

IMEG

Senior Electrical Engineer

Boston, MA · On-site

$116K - $152K/yr

Provide technical support to help resolve field issues with limited support from senior staff * Stay current on industry trends, emerging technologies, and best practices in electrical engineering ...

NxT Level

Senior Data Engineer

Boston, MA · On-site

$115K - $156K/yr

Extend platform capabilities to support the firm's AI/ML ecosystem , including curated datasets ... Serve as a senior engineering lead across strategic platform domains, partnering with app ...

Greenvolt

Senior Project Engineer

Boston, MA · On-site

$107K - $140K/yr

Supporting utility interconnection applications and queue management. * Assisting with Generator ... Working closely with Senior Project Managers to track critical paths, action items, engineering ...

Posted today

Greenvolt

Senior Project Engineer

Boston, MA · Hybrid

$107K - $140K/yr

Supporting utility interconnection applications and queue management. * Assisting with Generator ... Working closely with Senior Project Managers to track critical paths, action items, engineering ...

New

Greenvolt

Senior Project Engineer

Boston, MA · On-site

$107K - $140K/yr

Supporting utility interconnection applications and queue management. * Assisting with Generator ... Working closely with Senior Project Managers to track critical paths, action items, engineering ...

New

Indico Data

Senior Cybersecurity Engineer

Boston, MA · Remote

$124K - $170K/yr

Senior Cybersecurity Engineer Location: USA, East Coast Preferred Experience Required: 6-10 years ... Provide product security support, including secure design review, threat modeling for sensitive ...

Indico Data

Senior Cybersecurity Engineer

Boston, MA · Remote

$165K - $185K/yr

Senior Cybersecurity Engineer Location: USA, East Coast Preferred Experience Required: 6-10 years ... Provide product security support, including secure design review, threat modeling for sensitive ...

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Showing results 41-60

All JobsSupport Engineer JobsSenior Support Engineer JobsSenior Support Engineer Jobs in Sutton, MA

Senior Support Engineer information

See Sutton, MA salary details

$23.5K

$107.9K

$166.2K

How much do senior support engineer jobs pay per year?

As of Aug 7, 2026, the average yearly pay for senior support engineer in Sutton, MA is $107,935.00, according to ZipRecruiter salary data. Most workers in this role earn between $85,200.00 and $130,100.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Senior Support Engineer?

To thrive as a Senior Support Engineer, you need advanced troubleshooting skills, deep technical expertise in relevant platforms or software, and typically a degree in computer science or a related field. Familiarity with ticketing systems, diagnostic tools, scripting languages, and certifications like ITIL or Microsoft Certified Solutions Expert (MCSE) are often required. Strong communication, problem-solving abilities, and a customer-focused attitude help you excel in resolving complex issues and mentoring junior staff. These skills and qualities are crucial for providing high-quality technical support, ensuring customer satisfaction, and maintaining smooth IT operations.

What does a senior support engineer do?

A senior support engineer provides advanced technical assistance to customers or internal teams, troubleshooting complex issues related to software, hardware, or network systems. They often analyze problems, develop solutions, and may mentor junior staff, using tools like ticketing systems and diagnostic software to ensure timely resolution.

How does a Senior Support Engineer balance technical troubleshooting with mentoring junior team members?

Senior Support Engineers are often relied upon not only for their advanced technical expertise but also for their leadership within support teams. Balancing hands-on troubleshooting with mentorship involves managing time between resolving complex customer issues and guiding less experienced engineers through their cases. Effective Senior Support Engineers prioritize critical incidents, delegate appropriately, and provide real-time coaching or feedback to help junior staff develop their problem-solving skills. This dual responsibility fosters a collaborative team environment and helps ensure consistently high-quality support for customers, while also contributing to the team's professional growth.

What is the difference between Senior Support Engineer vs Support Engineer?

AspectSenior Support EngineerSupport Engineer
Required CredentialsBachelor's degree, relevant certifications, 3+ years experienceBachelor's degree, entry-level certifications, 1-2 years experience
Work EnvironmentCustomer support, technical troubleshooting, cross-team collaborationCustomer support, issue resolution, basic technical troubleshooting
Employer & Industry UsageIT, software, hardware companies, tech support teamsIT, software, hardware companies, tech support teams

The main difference between a Senior Support Engineer and a Support Engineer lies in experience, responsibilities, and expertise. Senior Support Engineers handle more complex issues, mentor junior staff, and often participate in system improvements. Support Engineers focus on resolving customer issues at a basic to intermediate level. Both roles are vital in tech support teams, but the senior position requires more advanced skills and experience.

What cities near Sutton, MA are hiring for Senior Support Engineer jobs? Cities near Sutton, MA with the most Senior Support Engineer job openings:
Senior Support Engineer jobs near you
Infographic showing various Senior Support Engineer job openings in Sutton, MA as of July 2026, with employment types broken down into 91% Full Time, 5% Part Time, and 4% Contract. Highlights an 89% Physical, 4% Hybrid, and 7% Remote job distribution, with an average salary of $107,935 per year, or $51.9 per hour.

Senior Cybersecurity Engineer

Aprio

Boston, MA

$124K - $170K/yr

Full-time

Medical, Dental, Vision, Retirement

Re-posted 15 hours ago

Job description

Work with a Top 20 CPA and advisory firm that Accounts for Anything.  Aprio has 40 U.S. office locations, as well as international office locations and more than 3,200 team members that speak 60+ languages across the globe.  By bringing together proven expertise, deep understanding, and strategic foresight for fast-growing industries, Aprio ensures clients are prepared for wherever life or business may take them. Discover a top-rated culture, vast growth opportunities and your next big career move with Aprio.

Join Aprio's Information Technology team and you will help clients maximize their opportunities. Aprio is a progressive, fast-growing firm looking for a Senior Cybersecurity Engineer to join their dynamic team.
 
Aprio's Cybersecurity Engineering team builds and operates the controls that make the firm defensible: identity, network segmentation, cloud security baselines, endpoint, monitoring, encryption, and vulnerability management. The Senior Cybersecurity Engineer is the senior individual contributor on that team - the engineer who takes a control domain from "documented" to "running cleanly in production," sets the standard for how it's done, and pulls the Mid and Associate engineers up with them. This is a hands-on engineering role that also leads cross-team initiatives.

This position supports U.S. Government engagements that may involve Controlled Unclassified Information (CUI) and requires access to exportcontrolled technical data. In accordance with CUI and U.S. export control regulations, this position is limited to 'U.S. persons' (including U.S. citizens, lawful permanent residents, and certain protected individuals) as defined in 22 C.F.R. 120.62. These requirements are only tied to this specific job posting. We are an equal opportunity employer and all Aprio employment decisions are made in accordance with applicable laws.

What You'll Do:
  • You will own the operational health of one or two engineering domains, lead cross-team initiatives that touch multiple control areas, and design the patterns the rest of the team executes against.
  • You're the engineer who can take a tool from "purchased" to "deployed, tuned, and instrumented," the partner Cloud Ops and Identity call when they need a security pattern that actually works, and the senior who makes the Mid and Associate engineers better through pairing, code review, and clear standards.
  • You'll also be a senior voice in architecture and decision conversations alongside the Principal Engineer and the Manager.
Key Responsibilities:
  • Domain ownership: Own the operational health of one or two engineering domains (identity, network/segmentation, cloud security baselines, monitoring/logging, encryption/key management, endpoint, vulnerability management, configuration management). Keep them measurably healthy and improving.
  • Cross-team initiatives: Lead initiatives that span Security, IT, Identity, Cloud Operations, and delivery teams - controlled rollouts, control set hardening, tool migrations. Land them without breaking production.
  • Architecture and standards: Design new control patterns and reference architectures. Write the decision records, runbooks, and standards the team executes against and the auditors review.
  • Controlled rollouts: Lead the end-to-end deployment of new control sets (e.g., bringing a new EDR online, hardening a new cloud account, standing up new logging pipelines) - pilot, measure, expand, document.
  • Mentorship: Pair with Mid and Associate engineers, run design reviews, give substantive code/config review, and grow the next tier. Quality of output from less senior engineers is part of your scope.
  • Operational partnership: Be the senior partner Cloud Ops, Identity, IT Service Management, GRC, and the SOC call when they need security engineering input. Solve problems with them, not at them.
  • Detection/response engineering support: Partner with Detection Engineering and the SOC on logging coverage, telemetry quality, and the engineering pieces of response (privileged access tooling, isolation capabilities, evidence capture).
  • Evidence and audit readiness: Produce control evidence and architecture documentation that holds up under audit and peer review. Keep your domains' evidence map current.
  • Automation: Push toward repeatable, codified controls (IaC, policy-as-code, automated evidence collection) instead of one-off manual work.
What Success Looks Like:

First 30-60 days: You can operate your priority domains safely on Aprio's tooling, you've assessed current control posture, and you've published a prioritized remediation backlog for at least one domain.

By 90 days: You're leading at least one cross-team initiative, you've published or substantially revised at least one architecture pattern or decision record, and you're an active mentor to the Mid and Associate engineers.

By 6-12 months: Your domains have measurably improved control health (less drift, cleaner evidence, faster remediation, fewer escalations). At least one controlled rollout has landed cleanly. Less senior engineers on the team are visibly better because of how you work with them.

Required Qualifications:
  • 5+ years in security engineering, with hands-on responsibility for implementing controls across identity, network, cloud, endpoint, and/or monitoring.
  • Strong fundamentals in IAM, network segmentation, encryption / key management, and centralized logging / monitoring.
  • Experience with at least one major cloud platform (Azure, AWS, GCP) in a security-engineering capacity.
  • Ability to produce clear architecture documentation, runbooks, and decision records that hold up under audit and peer review.
  • Excellent written and verbal communication; able to explain tradeoffs across Security, IT, and delivery audiences in plain language.
  • Comfortable mentoring less senior engineers and owning quality-of-output for one or more domains.
Preferred Qualifications
  • Regulated-environment experience (CMMC, NIST 800-171, NIST 800-53, FedRAMP-aligned, SOC 2, ISO 27001, HIPAA, PCI).
  • Infrastructure-as-code experience (Terraform, Bicep, Pulumi) and policy-as-code (Sentinel, OPA).
  • Security tooling integration experience (SIEM, EDR, vulnerability scanning, IAM, secrets management).
  • Industry certifications (one or more): CISSP, CCSP, GIAC (e.g., GCED, GPEN, GCWN), AZ-500, AWS Security Specialty.
  • Experience supporting a SOC's detection/response engineering needs.
  • Bachelor's degree in Computer Science, Information Systems, Cybersecurity, or related field - or equivalent applicable years of experience
$100,000 - $125,000 a year
The salary range for this opportunity is stated above. As such, an actual salary may fall closer to one or the other end of the range, and in certain circumstances, may wind up being outside of the listed salary range. 
The application window is anticipated to close on July 27th and may be extended as needed.

Why work for Aprio:
Whether you are just starting out, looking to advance into management or searching for your next leadership role, Aprio offers an opportunity to grow with a future-focused, innovative firm.
 
 
Perks/Benefits we offer for full-time team members:
- Medical, Dental, and Vision Insurance on the first day of employment
- Flexible Spending Account and Dependent Care Account
- 401k with Profit Sharing
- 9+ holidays and discretionary time off structure
- Parental Leave - coverage for both primary and secondary caregivers
- Tuition Assistance Program and CPA support program with cash incentive upon completion
- Discretionary incentive compensation based on firm, group and individual performance
- Incentive compensation related to origination of new client sales
- Top rated wellness program
- Flexible working environment including remote and hybrid options
 
 
What's in it for you:
- Working with an industry leader: Be part of a high-growth firm that is passionate for what's next.
- An awesome culture: Thirty-one fundamental behaviors guide our culture every day ensuring we always deliver an exceptional team-member and client experience.  We call it the Aprio Way.  This shared mindset creates lasting relationships between team members and with clients.
- A great team: Work with a high-energy, passionate, caring and ambitious team of professionals in a collaborative culture.
- Entrepreneurship: Have the freedom to innovate and bring your ideas to help us grow to become the CPA firm of choice nationally.
- Growth opportunities: Grow professionally in an environment that fosters continuous learning and advancement.
- Competitive compensation: You will be rewarded with competitive compensation, industry-leading benefits and a flexible work environment to enjoy work/life balance.
 
 
EQUAL OPPORTUNITY EMPLOYER
Aprio is an Equal Opportunity Employer encouraging diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race; color; religion; national origin; sex; pregnancy; sexual orientation; gender identity and/or expression; age; disability; genetic information, citizenship status; military service obligations or any other category protected by applicable federal, state, or local law.
 
Aprio, LLP and Aprio Advisory Group, LLC, operate in an alternative business structure, with Aprio Advisory Group, LLC providing non-attest tax and consulting services, and Aprio, LLP providing CPA firm services.
We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.
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