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Resolution Management Jobs (NOW HIRING)

GPRS

Account Resolution Specialist

Toledo, OH

$14.25 - $19.75/hr

Report concerning accounts to Account Resolution Manager. Job Responsibilities: * Email and call customers to obtain payment on delinquent accounts. * Promptly respond to and research customers ...

Gallagher

Senior Resolution Manager

Phoenix, AZ · Remote

Apply claims management experience to execute decision-making to analyze claims exposure, plan the ... resolution. * Provide exceptional customer service to our claimants on behalf of our clients ...

Gallagher

Senior Resolution Manager

Las Vegas, NV · Remote

Apply claims management experience to execute decision-making to analyze claims exposure, plan the ... resolution. * Provide exceptional customer service to our claimants on behalf of our clients ...

Gallagher

Senior Resolution Manager

Orlando, FL · Remote

Apply claims management experience to execute decision-making to analyze claims exposure and ... resolution. * Provide exceptional customer service to our claimants on behalf of our clients ...

Gallagher

Senior Resolution Manager

Washington, DC · Remote

Apply claims management experience to execute decision-making to analyze claims exposure, plan the ... resolution. * Provide exceptional customer service to our claimants on behalf of our clients ...

Gallagher

Senior Resolution Manager

Waukesha, WI · Remote

Apply claims management experience to execute decision-making to analyze claims exposure, plan the ... resolution. * Provide exceptional customer service to our claimants on behalf of our clients ...

Gallagher

Senior Resolution Manager

Las Vegas, NV · Remote

Apply claims management experience to execute decision-making to analyze claims exposure, plan the ... resolution. * Provide exceptional customer service to our claimants on behalf of our clients ...

Gallagher

Senior Resolution Manager

Orlando, FL · Remote

Apply claims management experience to execute decision-making to analyze claims exposure, plan the ... resolution. * Provide exceptional customer service to our claimants on behalf of our clients ...

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How much do resolution management jobs pay per hour?

As of May 31, 2026, the average hourly pay for resolution management in the United States is $28.72, according to ZipRecruiter salary data. Most workers in this role earn between $18.99 and $36.06 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Resolution Management professional, and why are they important?

To thrive in Resolution Management, you need strong analytical skills, problem-solving capabilities, and a background in conflict resolution or customer service, often supported by a relevant degree or certification. Familiarity with case management software, CRM systems, and incident tracking tools is typically required. Exceptional communication, emotional intelligence, and negotiation skills help you build rapport and effectively resolve disputes. These competencies ensure timely, fair, and satisfactory outcomes for all stakeholders, maintaining organizational integrity and customer trust.

How does a professional in Resolution Management typically collaborate with other departments to resolve complex issues?

Resolution Management professionals frequently serve as liaisons between customers, support teams, and other departments such as product, compliance, or legal. They must coordinate closely with these teams to gather relevant information, analyze root causes, and implement effective solutions. Successful collaboration often involves clear communication, timely updates, and a strong understanding of each department's workflow. This cross-functional teamwork ensures that complex issues are resolved efficiently and that all stakeholders are kept informed throughout the process.

What is Resolution Management?

Resolution Management refers to the process of identifying, addressing, and resolving issues, conflicts, or disputes within an organization or between parties. Professionals in this field use structured approaches to analyze problems, mediate between stakeholders, and implement solutions that prevent future recurrence. Their goal is to ensure smooth operations, maintain positive relationships, and support business objectives by minimizing disruptions caused by unresolved issues.

What is the difference between Resolution Management vs Customer Service Representative?

AspectResolution ManagementCustomer Service Representative
Primary RoleOversees and resolves complex customer issues, manages escalation processesHandles general customer inquiries, provides information, and resolves basic issues
Required SkillsProblem-solving, conflict resolution, communication, leadershipCommunication, patience, product knowledge, active listening
Work EnvironmentOffice settings, call centers, client-facing rolesCall centers, retail, online support channels
CertificationsCustomer service certifications, conflict resolution trainingCustomer service certifications often preferred

Resolution Management focuses on handling complex issues and managing escalation processes, often requiring specialized skills and certifications. Customer Service Representatives handle routine inquiries and basic problem resolution. While both roles involve customer interaction, Resolution Management typically involves higher-level problem-solving and oversight, making it suitable for those with advanced conflict resolution skills.

More about Resolution Management jobs
What cities are hiring for Resolution Management jobs? Cities with the most Resolution Management job openings:
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What job categories do people searching Resolution Management jobs look for? The top searched job categories for Resolution Management jobs are:
Resolution Management jobs near you
Infographic showing various Resolution Management job openings in the United States as of May 2026, with employment types broken down into 4% As Needed, 29% Full Time, 52% Part Time, 4% Temporary, and 11% Contract. Highlights an 47% Physical, 2% Hybrid, and 51% Remote job distribution, with an average salary of $59,736 per year, or $28.7 per hour.
Patient Resolution Specialist

Patient Resolution Specialist

Intermountain Healthcare

Billings, MT • On-site

$19.85 - $30.21/hr

Other

This job post has expired today. Applications are no longer accepted.

Intermountain Health rating

7.2

Company rating: 7.2 out of 10

Based on 827 frontline employees who took The Breakroom Quiz

329th of 864 rated healthcare providers

Job description

Patient Resolution Specialist

The Patient Resolution Specialist (PRS) is responsible for handling inquiries from patients, assisting with billing questions and complaints, cashier functions, payments and payment plan. Serves as a patient facing liaison between the Revenue Service Center and patient(s). The role involves utilizing the overall knowledge of the Revenue Service Center to provide accurate information and resolution. Has the ability to stay calm under pressure, resolve complex issues and ensure patient satisfaction.

Essential Functions

  • Answer incoming calls and respond to patient inquires in person, on the phone, or via email
  • Provide insurance education to patients on out-of-pocket expenses and education on the billing process.
  • Investigates and resolves patient billing issues through research, escalating to the appropriate department when necessary.
  • Submit, track and manage Customer Resolution Management (CRMs) via Epic for care site specific inquiries.
  • Collects payments and establishes payment plans
  • Provide estimates for future services
  • Completes cashier duties for the care site; collections, reconciling and deposits.

Skills

  • Regular attendance
  • Advanced interpersonal and communication skills
  • Ability to stay calm under pressure
  • Computer literacy
  • Adaptability
  • Insurance
  • Billing/Authorization/Estimates
  • Problem Solving

Required Qualifications

  • High School Diploma or GED
  • Two (2) years' experience in customer service, collections or billing
  • Working knowledge of Epic
  • Basic knowledge of estimates, general medical billing process and insurance

Preferred Qualifications

  • Three (3) years' experience in customer service, collection or billing
  • Financial Counseling experience

Physical Requirements

  • Ongoing need for employee to see and read information, labels, monitors, identify equipment and supplies and able to assess customer needs.
  • Ongoing interactions with customers that require employee to communicate as well as understand spoken information and address issues quickly and accurately.
  • Manual dexterity of hands and fingers to manipulate equipment with precision and accuracy. This includes computer, phone and internet set up and use.

Location: Intermountain Health St Vincent Regional Hospital

Work City: Billings

Work State: Montana

Scheduled Weekly Hours: 30

The hourly range for this position is listed below. Actual hourly rate dependent upon experience.

$19.85 - $30.21

We care about your well-being – mind, body, and spirit – which is why we provide our caregivers a generous benefits package that covers a wide range of programs to foster a sustainable culture of wellness that encompasses living healthy, happy, secure, connected, and engaged.

Intermountain Health is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.

At Intermountain Health, we use the artificial intelligence ("AI") platform, HiredScore to improve your job application experience. HiredScore helps match your skills and experiences to the best jobs for you. While HiredScore assists in reviewing applications, all final decisions are made by Intermountain personnel to ensure fairness. We protect your privacy and follow strict data protection rules. Your information is safe and used only for recruitment. Thank you for considering a career with us and experiencing our AI-enhanced recruitment process.

All positions subject to close without notice.

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