Job Title: VP, Resolution Management Summary This individual is responsible for managing an assigned portfolio of accounts. Reviews existing loan documentation for errors and omissions, and evaluates ...
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Job Title: VP, Resolution Management Summary This individual is responsible for managing an assigned portfolio of accounts. Reviews existing loan documentation for errors and omissions, and evaluates ...
Quick apply
Job Title: VP, Resolution Management Summary This individual is responsible for managing an assigned portfolio of accounts. Reviews existing loan documentation for errors and omissions, and evaluates ...
Olathe, KS · On-site
Job Title: VP, Resolution Management Summary This individual is responsible for managing an assigned portfolio of accounts. Reviews existing loan documentation for errors and omissions, and evaluates ...
Olathe, KS · On-site
Job Title: VP, Resolution Management Summary This individual is responsible for managing an assigned portfolio of accounts. Reviews existing loan documentation for errors and omissions, and evaluates ...
Job Title: VP, Resolution Management Summary This individual is responsible for managing an assigned portfolio of accounts. Reviews existing loan documentation for errors and omissions, and evaluates ...
Quick apply
Job Title: VP, Resolution Management Summary This individual is responsible for managing an assigned portfolio of accounts. Reviews existing loan documentation for errors and omissions, and evaluates ...
Job Title: VP, Resolution Management Summary This individual is responsible for managing an assigned portfolio of accounts. Reviews existing loan documentation for errors and omissions, and evaluates ...
Quick apply
Job Title: VP, Resolution Management Summary This individual is responsible for managing an assigned portfolio of accounts. Reviews existing loan documentation for errors and omissions, and evaluates ...
Job Title: VP, Resolution Management Summary This individual is responsible for managing an assigned portfolio of accounts. Reviews existing loan documentation for errors and omissions, and evaluates ...
Quick apply
Job Title: VP, Resolution Management Summary This individual is responsible for managing an assigned portfolio of accounts. Reviews existing loan documentation for errors and omissions, and evaluates ...
Job Title: VP, Resolution Management Summary This individual is responsible for managing an assigned portfolio of accounts. Reviews existing loan documentation for errors and omissions, and evaluates ...
Job Title: VP, Resolution Management Summary This individual is responsible for managing an assigned portfolio of accounts. Reviews existing loan documentation for errors and omissions, and evaluates ...
Job Title: VP, Resolution Management Summary This individual is responsible for managing an assigned portfolio of accounts. Reviews existing loan documentation for errors and omissions, and evaluates ...
Quick apply
Job Title: VP, Resolution Management Summary This individual is responsible for managing an assigned portfolio of accounts. Reviews existing loan documentation for errors and omissions, and evaluates ...
The Resolution Specialist (RS) responds to and manages complaints and escalations from patients, providers, sites of care, pharmacies, and others directing to The Assistance Fund (TAF). The RS is ...
The Resolution Specialist (RS) responds to and manages complaints and escalations from patients, providers, sites of care, pharmacies, and others directing to The Assistance Fund (TAF). The RS is ...
Herndon, VA · On-site
The Resolution Manager provides first level support to the AOG Customer Resolution Specialist (CRS ... order management. Meet the Team: As part of a multifunctional environment team, you will ...
Herndon, VA · On-site
The Resolution Manager provides first level support to the AOG Customer Resolution Specialist (CRS ... order management. Meet the Team: As part of a multifunctional environment team, you will ...
Billings, MT · On-site
$19.85 - $30.21/hr
Submit, track and manage Customer Resolution Management (CRMs) via Epic for care site specific inquiries. * Collects payments and establishes payment plans * Provide estimates for future services
Billings, MT · On-site
$19.85 - $30.21/hr
Submit, track and manage Customer Resolution Management (CRMs) via Epic for care site specific inquiries. * Collects payments and establishes payment plans * Provide estimates for future services
The Resolution Manager provides first level support to the AOG Customer Resolution Specialist (CRS ... order management. Meet the Team: As part of a multifunctional environment team, you will ...
The Resolution Manager provides first level support to the AOG Customer Resolution Specialist (CRS ... order management. Meet the Team: As part of a multifunctional environment team, you will ...
Billings, MT · On-site
$20.35 - $30.97/hr
Submit, track and manage Customer Resolution Management (CRMs) via Epic for care site specific inquiries. * Collects payments and establishes payment plans * Provide estimates for future services
Billings, MT · On-site
$20.35 - $30.97/hr
Submit, track and manage Customer Resolution Management (CRMs) via Epic for care site specific inquiries. * Collects payments and establishes payment plans * Provide estimates for future services
West Covina, CA · On-site
$20.35 - $30.97/hr
Submit, track and manage Customer Resolution Management (CRMs) via Epic for care site specific inquiries. * Collects payments and establishes payment plans * Provide estimates for future services
West Covina, CA · On-site
$20.35 - $30.97/hr
Submit, track and manage Customer Resolution Management (CRMs) via Epic for care site specific inquiries. * Collects payments and establishes payment plans * Provide estimates for future services
Rolling Meadows, IL · Remote
$65K - $80K/yr
Position Title: Sr. Resolution Manager Location: Remote Employment Type: Contract Employment Status ... Experience with claims management systems and related software. Preferred: * Bachelor's Degree in a ...
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Rolling Meadows, IL · Remote
$65K - $80K/yr
Position Title: Sr. Resolution Manager Location: Remote Employment Type: Contract Employment Status ... Experience with claims management systems and related software. Preferred: * Bachelor's Degree in a ...
Cincinnati, OH · On-site
In conjunction with the Debt Resolution Manager, the Debt Resolution specialist will review and recommend loan restructuring on defaulted and at-risk residential loans. The Specialist is expected to ...
Cincinnati, OH · On-site
In conjunction with the Debt Resolution Manager, the Debt Resolution specialist will review and recommend loan restructuring on defaulted and at-risk residential loans. The Specialist is expected to ...
$19 - $22/hr
... Resolution Managers. This position will conduct extensive research in multiple software platforms to resolve outstanding balances in accounts receivable. The RRA must effectively communicate and ...
$19 - $22/hr
... Resolution Managers. This position will conduct extensive research in multiple software platforms to resolve outstanding balances in accounts receivable. The RRA must effectively communicate and ...
$14.25 - $19.75/hr
Report concerning accounts to Account Resolution Manager. Job Responsibilities: * Email and call customers to obtain payment on delinquent accounts. * Promptly respond to and research customers ...
$14.25 - $19.75/hr
Report concerning accounts to Account Resolution Manager. Job Responsibilities: * Email and call customers to obtain payment on delinquent accounts. * Promptly respond to and research customers ...
Toledo, OH · On-site
$14.25 - $19.75/hr
Report concerning accounts to Account Resolution Manager. Job Responsibilities: * Email and call customers to obtain payment on delinquent accounts. * Promptly respond to and research customers ...
Toledo, OH · On-site
$14.25 - $19.75/hr
Report concerning accounts to Account Resolution Manager. Job Responsibilities: * Email and call customers to obtain payment on delinquent accounts. * Promptly respond to and research customers ...
$19 - $22/hr
... Resolution Managers. This position will conduct extensive research in multiple software platforms to resolve outstanding balances in accounts receivable. The RRA must effectively communicate and ...
$19 - $22/hr
... Resolution Managers. This position will conduct extensive research in multiple software platforms to resolve outstanding balances in accounts receivable. The RRA must effectively communicate and ...
Dallas, TX · On-site
$19 - $22/hr
... Resolution Managers. This position will conduct extensive research in multiple software platforms to resolve outstanding balances in accounts receivable. The RRA must effectively communicate and ...
Dallas, TX · On-site
$19 - $22/hr
... Resolution Managers. This position will conduct extensive research in multiple software platforms to resolve outstanding balances in accounts receivable. The RRA must effectively communicate and ...
$13.46 - $17.31
20% of jobs
$18.22 is the 25th percentile. Wages below this are outliers.
$17.31 - $21.15
20% of jobs
The median wage is $22.80 / hr.
$21.15 - $25
22% of jobs
$25 - $28.85
10% of jobs
$30.77 is the 75th percentile. Wages above this are outliers.
$28.85 - $32.69
5% of jobs
$32.69 - $36.54
5% of jobs
$36.54 - $40.38
4% of jobs
$40.38 - $44.23
2% of jobs
$44.23 - $48.08
0% of jobs
$48.08 - $51.92
5% of jobs
$51.92 - $55.77
5% of jobs
$13
$28
$55
| Aspect | Resolution Management | Customer Service Representative |
|---|---|---|
| Primary Role | Oversees and resolves complex customer issues, manages escalation processes | Handles general customer inquiries, provides information, and resolves basic issues |
| Required Skills | Problem-solving, conflict resolution, communication, leadership | Communication, patience, product knowledge, active listening |
| Work Environment | Office settings, call centers, client-facing roles | Call centers, retail, online support channels |
| Certifications | Customer service certifications, conflict resolution training | Customer service certifications often preferred |
Resolution Management focuses on handling complex issues and managing escalation processes, often requiring specialized skills and certifications. Customer Service Representatives handle routine inquiries and basic problem resolution. While both roles involve customer interaction, Resolution Management typically involves higher-level problem-solving and oversight, making it suitable for those with advanced conflict resolution skills.

Full-time
Posted 4 days ago
Enterprise Bank & Trust was founded in the spirit of entrepreneurship and community. From the small mom-and-pop coffee shop to the large construction company that employs local people, our goal is to help businesses succeed and our communities thrive.Â
With offices in Arizona, California, Florida, Kansas, Missouri, New Mexico, Nevada and Texas, we’re strong, growing and committed to supporting the communities we serve. We extend this commitment to the community to our associates, offering annual paid volunteer time off and charitable-matching opportunities. Voted a Best Bank to Work For by American Banker for multiple years, we offer our associates an array of benefits and the opportunity to chart their own career path with us. Join us in the pursuit of our mission to guide people to a lifetime of financial success, and enjoy a career filled with professional growth opportunities, interesting colleagues and the satisfaction of supporting our communities.Â
Together, there’s no stopping you!
Job Title:VP, Resolution ManagementJob Description:SummaryThis individual is responsible for managing an assigned portfolio of accounts. Reviews existing loan documentation for errors and omissions, and evaluates client’s financial strength and capacity to repay outstanding debt. Works to reduce the Bank’s exposure to loss and/or maximize the Bank’s profits in the assigned portfolio.
Essential Duties and Responsibilities:Supervisory Responsibilities:
Education and/or Experience:
Computer and Software Skills
Certificates, Licenses and Registrations
Equal Opportunity Statement:
Enterprise Bank & Trust is committed to helping individuals with disabilities participate in the workforce and ensuring equal opportunity to apply and compete for jobs. If you need an accommodation in order to apply for a position at Enterprise Bank & Trust please contact Human Resources at hr@enterprisebank.com.
Enterprise Bank & Trust is committed to managing our business and community relationships in ways that positively impact our associates, clients, and the diverse communities where we work and live. We are proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, national origin, sexual orientation, gender identity or protected veteran status and will not be discriminated against on the basis of disability. All employment offers are contingent upon the applicant successfully completing both drug and background check screenings. If you would like more information about your EEO rights as an applicant under the law, please click HERE.