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Resolution Management Jobs (NOW HIRING)

The Resolution Manager provides first level support to the AOG Customer Resolution Specialist (CRS ... order management. Meet the Team: As part of a multifunctional environment team, you will ...

The Resolution Manager provides first level support to the AOG Customer Resolution Specialist (CRS ... order management. Meet the Team: As part of a multifunctional environment team, you will ...

Patient Resolution Specialist

West Covina, CA · On-site

$20.35 - $30.97/hr

Submit, track and manage Customer Resolution Management (CRMs) via Epic for care site specific inquiries. * Collects payments and establishes payment plans * Provide estimates for future services

Account Resolution Specialist

Toledo, OH

$14.25 - $19.75/hr

Report concerning accounts to Account Resolution Manager. Job Responsibilities: * Email and call customers to obtain payment on delinquent accounts. * Promptly respond to and research customers ...

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Resolution Management information

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$13

$28

$55

How much do resolution management jobs pay per hour?

As of Jun 27, 2026, the average hourly pay for resolution management in the United States is $28.72, according to ZipRecruiter salary data. Most workers in this role earn between $18.99 and $36.06 per hour, depending on experience, location, and employer.

What jobs pay 500,000 a year in the US?

In resolution management, high-paying roles such as senior executives, legal partners, or specialized consultants can reach or exceed $500,000 annually, often requiring extensive experience, advanced certifications, and leadership skills. These positions typically involve strategic decision-making, negotiation, and managing complex cases or projects. Compensation varies based on industry, company size, and geographic location.

What jobs pay $2000 a day?

In resolution management, high-paying roles such as senior dispute resolution consultants or specialized legal mediators can earn around $2,000 per day, especially with extensive experience and certifications. These positions often require advanced skills, negotiation expertise, and sometimes involve consulting or contract work in legal or corporate environments.

How does a professional in Resolution Management typically collaborate with other departments to resolve complex issues?

Resolution Management professionals frequently serve as liaisons between customers, support teams, and other departments such as product, compliance, or legal. They must coordinate closely with these teams to gather relevant information, analyze root causes, and implement effective solutions. Successful collaboration often involves clear communication, timely updates, and a strong understanding of each department's workflow. This cross-functional teamwork ensures that complex issues are resolved efficiently and that all stakeholders are kept informed throughout the process.

What does a resolution manager do?

A resolution manager oversees the process of resolving customer issues, complaints, or disputes to ensure satisfactory outcomes. They analyze problems, coordinate with relevant departments, and implement solutions, often using customer relationship management (CRM) tools. Strong communication, problem-solving skills, and knowledge of company policies are essential for this role.

What jobs pay $10,000 a month without a degree?

Resolution Management roles typically require experience and skills in conflict resolution, negotiation, and communication, but some positions in sales, real estate, or entrepreneurship can pay $10,000 or more monthly without a formal degree. Success in these fields often depends on performance, client relationships, and industry knowledge rather than formal education. High earnings are usually associated with commission-based or performance-driven roles.

What is the difference between Resolution Management vs Customer Service Representative?

AspectResolution ManagementCustomer Service Representative
Primary RoleOversees and resolves complex customer issues, manages escalation processesHandles general customer inquiries, provides information, and resolves basic issues
Required SkillsProblem-solving, conflict resolution, communication, leadershipCommunication, patience, product knowledge, active listening
Work EnvironmentOffice settings, call centers, client-facing rolesCall centers, retail, online support channels
CertificationsCustomer service certifications, conflict resolution trainingCustomer service certifications often preferred

Resolution Management focuses on handling complex issues and managing escalation processes, often requiring specialized skills and certifications. Customer Service Representatives handle routine inquiries and basic problem resolution. While both roles involve customer interaction, Resolution Management typically involves higher-level problem-solving and oversight, making it suitable for those with advanced conflict resolution skills.

What are the key skills and qualifications needed to thrive as a Resolution Management professional, and why are they important?

To thrive in Resolution Management, you need strong analytical skills, problem-solving capabilities, and a background in conflict resolution or customer service, often supported by a relevant degree or certification. Familiarity with case management software, CRM systems, and incident tracking tools is typically required. Exceptional communication, emotional intelligence, and negotiation skills help you build rapport and effectively resolve disputes. These competencies ensure timely, fair, and satisfactory outcomes for all stakeholders, maintaining organizational integrity and customer trust.

What is Resolution Management?

Resolution Management refers to the process of identifying, addressing, and resolving issues, conflicts, or disputes within an organization or between parties. Professionals in this field use structured approaches to analyze problems, mediate between stakeholders, and implement solutions that prevent future recurrence. Their goal is to ensure smooth operations, maintain positive relationships, and support business objectives by minimizing disruptions caused by unresolved issues.
More about Resolution Management jobs
What cities are hiring for Resolution Management jobs? Cities with the most Resolution Management job openings:
What states have the most Resolution Management jobs? States with the most job openings for Resolution Management jobs include:
Infographic showing various Resolution Management job openings in the United States as of June 2026, with employment types broken down into 1% Internship, 72% Full Time, 8% Part Time, 1% Temporary, 16% Contract, and 2% Nights. Highlights an 91% Physical, 3% Hybrid, and 6% Remote job distribution, with an average salary of $59,736 per year, or $28.7 per hour.

VP, Resolution Management

Enterprise Bank and Trust

Merriam, KS

Full-time

Posted 4 days ago


Job description

Enterprise Bank & Trust was founded in the spirit of entrepreneurship and community. From the small mom-and-pop coffee shop to the large construction company that employs local people, our goal is to help businesses succeed and our communities thrive. 

With offices in Arizona, California, Florida, Kansas, Missouri, New Mexico, Nevada and Texas, we’re strong, growing and committed to supporting the communities we serve. We extend this commitment to the community to our associates, offering annual paid volunteer time off and charitable-matching opportunities. Voted a Best Bank to Work For by American Banker for multiple years, we offer our associates an array of benefits and the opportunity to chart their own career path with us. Join us in the pursuit of our mission to guide people to a lifetime of financial success, and enjoy a career filled with professional growth opportunities, interesting colleagues and the satisfaction of supporting our communities. 

Together, there’s no stopping you!

Job Title:VP, Resolution ManagementJob Description:Summary

This individual is responsible for managing an assigned portfolio of accounts.  Reviews existing loan documentation for errors and omissions, and evaluates client’s financial strength and capacity to repay outstanding debt. Works to reduce the Bank’s exposure to loss and/or maximize the Bank’s profits in the assigned portfolio.

Essential Duties and Responsibilities:
  • Reduces the bank’s exposure to loss in commercial loan workouts.
  • Develops and implements a plan of action to protect and improve the bank’s position through negotiating satisfactory repayment schedules, obtaining additional collateral and/or restructuring as appropriate.
  • Analyzes financial statements and related information to determine the financial condition and trajectory of the Borrower. Makes recommendations for additional action as a result of that analysis.
  • Maintain low delinquency ratios in the assigned portfolio.
  • Develops and implements a plan of action to protect and improve the bank’s position through negotiating satisfactory repayment schedules, obtaining additional collateral, and/or restructuring loans as appropriate, and moving to a liquidation strategy as appropriate.
  • Prepares periodic reports to management.
  • Reviews existing loan documentation for errors and omissions, and takes appropriate corrective action.
  • Negotiates satisfactory repayment schedules, forbearance agreements, and settlement agreements as needed.
  • Obtains additional collateral and/or restructuring as appropriate.
  • Ongoing monitoring of existing loans for conformity to terms and conditions.
  • Actively participates with and assists senior lending officers on larger, more complex credits.
  • Monitors market conditions, and makes recommendations to reduce loss and increase profits.
  • Assists with the management and liquidation of OREO assets.
  • Assist with training less experienced staff.     
  • Performs other duties and projects as assigned 
Qualifications:
  • Strong commercial credit; financial/analytical, and collateral/assessment capabilities.
  • Strong Knowledge of bankruptcy law and issues, related party (owners/guarantors), and related compliance issues.
  • Ability to convey, pursue and protect the bank’s interests in a professional manner.
  • Adhere to bank’s credit policies, maintain required documents; clear exceptions, monitor covenant compliance, recommend risk rating changes, loan loss recognition and accrual status.
  • Ability to prioritize; handle multiple tasks; and work independently

Supervisory Responsibilities:

  • None

Education and/or Experience:

  • Bachelor’s degree and work experience involving economics, finance and accounting. 
  • Must have seven or more years’ experience in Managed Assets/Commercial Loan Workout and Commercial Loan Collections experience, including extensive workout experience in asset based workout and commercial real estate.
  • Experience bringing resolution to work outs for loans ranging from $500,000 to $20 million.
  • Experience interacting with outside counsel on work outs. 

Computer and Software Skills

  • Skilled in operation of a personal computer, including Microsoft Word and Excel, and Google Suite

Certificates, Licenses and Registrations

  • None

Equal Opportunity Statement:

Enterprise Bank & Trust is committed to helping individuals with disabilities participate in the workforce and ensuring equal opportunity to apply and compete for jobs. If you need an accommodation in order to apply for a position at Enterprise Bank & Trust please contact Human Resources at hr@enterprisebank.com.

Enterprise Bank & Trust is committed to managing our business and community relationships in ways that positively impact our associates, clients, and the diverse communities where we work and live. We are proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, national origin, sexual orientation, gender identity or protected veteran status and will not be discriminated against on the basis of disability. All employment offers are contingent upon the applicant successfully completing both drug and background check screenings. If you would like more information about your EEO rights as an applicant under the law, please click HERE.